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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,970 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19970 Customer Comments & Reviews

Loading Reviews ...
P
Paula P
8/2/2019
I am totally upset the window for you to arrive is 4 hours and you show up when my son was in the shower. Someone needs to call me and give me a 15 minute warning this is so not working

B
B T
8/2/2019
Very friendly, educational and efficient! Called ahead, came on time, and performed services needed. Would highly recommend!

J
jean c
8/2/2019
Elizier Briones was willing to help me any way I needed. He also wanted to make me happy even coming back if I needed him to.

ozark81259
8/2/2019
Shaun was polite and kept me informed of what he did. He spoke to me prior to starting and knocked on the door to give me a recap prior to leaving.

Annie D
8/2/2019
Dane was very friendly and professional and did a great job on my house today

R
Randy R
8/2/2019
Gabriel Tovar arrived on the early side of our time window. Was very pleasant and efficient with our service. Explained everything he was doing and why. Happy to have him return for following visits. Thank you

Bridgett W
8/2/2019
He was very thorough & professional. I ask questions and he was very knowledgeable about the products and it does.

srashid123
8/2/2019
Great guy!! Good listener and went for extra mile to help and make sure everything is taken care. Excellent Job!!

D
Dimitri B
8/2/2019
Showed up on time , performed service well, very professional, had shoe covers and listened to my concerns. Well done!

G
Greg
8/2/2019
Very detailed and professional service. Good explanation of what was found. Thanks. On an issue we just learned, our kitchen remodel is on-going and they had to go under the house this afternoon. I just learned that there are several rat carcasses present, some skeletal and some more recent. Also we have a water problem with standing water and mushrooms. Any suggestions?

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