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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

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Lynn R
3/29/2021
Our tech, Jahmiere Deas was great! He went above and beyond. Anything we asked him to do was done with no problem. Jahmiere was professional and friendly. We would welcome him back for our next service

gmuckle19668
3/28/2021
I had a problem with spiders in the outside and inside the home. I call your companny Aptive Peast control you send a person to deal with the spiders. Your service Pro was outstanding in fixing the problem outside and inside he gave carfull attention to the whole house and answerd all my questions completely. You have a good company with very fine employess but Steven was the best. Mike McGarvey

wash6565
3/28/2021
Good job very detailed and did not just come and go took his time

Sheila G
3/28/2021
I have not been happy with the service since I still have roaches in my kitchen after 6 months but Michael who serviced my kitchen Saturday was very thorough and took an interest in doing a great job. He suggested I should receive treatment every 2 weeks for awile to make sure the roaches are gone and I request Michael Weist to do the service. He is an asset to your company. Sheila Goodman

S
Seliana B
3/28/2021
Shawn did an amazing job! He was very thorough. For example, we've been having mice come into our home and he took time to find many holes in our house outside. Which he then plugged. He also added boxes. We only had one bait box and he told us a house our side should have three. I feel confident we will now get this mice problem under control. It would be wonder if he is our technician moving forward!

sterlindburkesr
3/28/2021
JEROME was thorough, informative and personable. He represents Active in a very professional manner and I look forward to Jerome servicing my home in the future.

H
Holly S
3/28/2021
This technician was by far the best one we've ever had. I felt like he did a thorough job. If I keep my service I would prefer for him to come each time!

D
Daniel D
3/27/2021
Tech did not call to inform us he is in route to our house, he did not complete the job. Treated the back yard, barely did the front yard then left. Did not knock on the door to do the inside of the house. Very disappointed with the service. Called customer service to inform them of the poor service and was told they will have him come back. Waited all day and he never came back.

S
Sophia
3/27/2021
Wonderful and professional . Sprayed every corner inside and out. Respectful and polite

azace269
3/27/2021
Tyler was insightful and efficient. He gave advice about measures we could implement to prevent certain pests.

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