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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,974 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19974 Customer Comments & Reviews

Loading Reviews ...
C
Chiquie E
3/27/2021
It was a pleasure to have mr Brandon working at my school. He worked diligently to solve the problem that I had. He was very patient to answer all of my questions. I would like me. Brandon to be the personnel who works at my school. I was completely satisfied with his performance. I applaud your business for having such a caring and wonderful staff.

N
Nicole C
3/27/2021
Brandon B was super kind and helpful! I made an offhand comment to Brandon that, although the bugs have not been trouble recently, we've had evidence of mice in our shed. Immediately, he went through some rodent preventative measures, how he would set them up, what each one did and patiently walked me through any questions I had. Sweet AND knowledgeable, would totally recommend Brandon and Aptive. Thanks!

M
Mary B
3/27/2021
Jamal Lee was a very helpful individual. He went over and above in servicing our yard and house. A very courteous gentleman. I would recommend him to any who enquire.

paul.calmes
3/27/2021
Early morning for us old retired folks. He did the service quickly and quietly with minimal contact because of COVID-19 protocol.

heatherholiday1
3/27/2021
The Tech was very polite and informative. On time as well. 5 stars for him!!!

J
Jennifer G
3/27/2021
Thank you Mario for your services Glad that you could make it here it a timely manner since I called

Robert G
3/27/2021
Excellent job covered entire property quickly and very well. He also explained very well all that he did.

H
hossman7
3/27/2021
Seth did a great job.. He sprayed all the requested areas and those areas that are required.. We enjoyed speaking with him, he is a very pleasant young man and an asset to Aptive Pest Control.. Thank you..

M
Mary R
3/27/2021
He came at 7pm while we were having dinner with guests on our patio. We had been here waiting all day. We asked the service be rescheduled. And by the way, PLEASE do not call us, especially with automated messages, before 10am.

Ana I
3/27/2021
He was a very respectul technician with all of us. He went in only where we told him to go and we were thoroughly satisfied with his job. Thank you very much. I surely will recommend this company for pest control services.

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