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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
B
Barbara M
1/6/2021
I had several questions regarding certain insects and a concern I had. My service man was very helpful and I was very pleased with the service. He was through, responsible and did a very good job.

Elayne L
1/6/2021
Hello, Kalab Androus notified me when he arrived via phone call. He seemed to be very proficient in cleaning under the eves and spraying for pests. I'm happy with the work he did today.

M
Madonna
1/6/2021
I was not present during the visit, (although I did see him at the stop sign as he was leaving) but my daughter reported he was pleasant and professional.

nkokkila
1/6/2021
Kiante Brewer answered my questions in a nice polite way. He was very considerate in all he did. Excellent worker.

K
Kent E
1/6/2021
Martin was timely and professional. He seems to have done a good job.

Chris B
1/6/2021
Thank you for the great service. I appreciate your care and consideration for our home.

S
Scott
1/6/2021
Trent was great this morning. Professional, Friendly, knowledgeable and gave great advice. He represented Aptive so well and is one of the reasons we stay with you.

tasoula1971
1/6/2021
Steve did a great job and checked everything out to make sure there were no other issues Thank you

W
William H
1/6/2021
Even on a cold and damp day, Jerry Gaiters greeted me with a smile when he arrived at our home. He explained what services he would be providing, and asked if I had any particular concerns. Jerry told me how he would be addressing my particular issues in understandable terms. As I observed him working around the house, I noticed the care he took. Jerry is certainly a valuable employee.

H
Harry M
1/6/2021
Arrive as an organization is very responsible no matter who I deal with

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