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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
grizellegl
1/5/2021
Alex was professional and very attentive to my requests. He took his time to make sure all areas were addressed.

M
Mary E
1/5/2021
I love the communication, he called us so we wouldn't have to go outside with what he had done. Very professional, and curtious.

L
Lybea A
1/5/2021
He did a wonderful job and was very courteous. I believe he went the extra mile when it came to service. I thank him very much.

A
Ann
1/5/2021
Tried to click on bonus link but access was denied. Alfonso was knowledgeable and customer focused. He communicated what he was doing and what he found. When I asked him to check things further, he did do with no hesitation.

amandaihughes77
1/5/2021
He was very friendly and helped answering all my questions. Really great customer service! he was amazing and I really appreciate it. He is an asset to your company which you need because I've had some really bad customer service lately dealing with some of your other employees. You should be very grateful to people like him that go above and beyond to make up for that. The service I was giving today is what it should always be especially in these trying time we are all going through.

yasser.mir
1/5/2021
He was very professional, courteous, nice, thorough. He took his time. We highly recommend them.

J
John F
1/5/2021
He was very knowledgeable and professional and did a very thorough service on my house!

G
Gustavo
1/5/2021
Daniel Diaz was the best technician I received in my home in more than 2 years. He was extremely polite and very detailed, checking and applying the product in every part of the house, without making a mess. Great professional and great work! Thanks Daniel!

Leslie T
1/5/2021
Tech was great. Very Informative and went above and beyond to make sure I was satisfied with the service.

A
Ashley
1/5/2021
Terrible! I am very disappointed and called the office. The guy that showed up walked around the house with nothing in his hands. then threw snowball in our yard. Only to walk back out to his truck get on his phone and leave my house within 10 min of arriving. He didn't spray anything and did not do anything with checking close around the house for any mouse holes what not. I will be cancelling my contract with you and not continuing my services. I did speak to a manager who stated she would put in a request for a refund but, that is ridiculous customer service for the $138.71 I just paid to watch some kid play on his phone a throw snow balls in my yard.

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