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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

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Tina W
3/16/2021
Gabe was friendly and explained that he was training someone today. He wanted to make sure we knew we would get the same quality service but that it would go a little faster than usual due to the "extra" help. =)


Patricia B
3/16/2021
Our service man today was great! I think far more thorough than others we have had. He took time, made sure all of my questions were answered and told me about additional services they can provide. I tried to use the link to offer him an additional $5 bonus but it did not work. He deserves and additional $10 bonus!


4chrissybrown
3/16/2021
Kyrstyn was fabulous! Knowledgeable and professional! Explained the process and how it works. Thanks again!


K
Kristina
3/16/2021
I usually have the house treated for slugs but it didn’t show up on this statement. With spring coming up- I really need that. Can someone touch up the ground?


Hugh M
3/16/2021
Technician was courteous, friendly, thorough and efficient. Good job on his part.


cirh56
3/16/2021
Jeremy was great!! He was helpful and accommodating. It was awesome that he offered a discount for the mud issue. Was professional and on time!!!!


R
Ryan W
3/16/2021
Upon arrival, he sat in the car for 20 minutes. I had to be somewhere and this was very frustration. When ask why he hadn't started he said he was on a 'conference call.' What kind of corporation does a conference call that requires technicians in the middle of a job and/or working day?! He was back in his car on, you guessed it, another 'conference call' when I had to remind him that he forgot to spray the garage. Oh, and he didn't even know that he was supposed to spray for fleas. That was the main reason he came out. He wasn't rude and was nice so I gave at least 2 stars. Maybe the calls were out of his control and the miscommunication on the application product. Either way, not... Read More


306.jim
3/16/2021
Bradley Baker showed up on time and introduced himself checking if I had any concerns since the last application. He completed his very thorough service quickly and neatly. This is my second experience with Bradley and I am very happy with his work!


pdiane357
3/16/2021
I would definitely recommend him. He did a very good job. very nice.


tdog57201
3/16/2021
Jose was very thorough, and friendly. Did an excelent job! He was very knowledgable, and forthright of what he was doing.



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