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Terminix® Pest Control Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
1,018 Customer Comments & Reviews - see all comments
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Terminix is a multinational pest control company that was founded in 1927 and based in Memphis, Tennessee. Terminix offers a range of pest control services in 47 states, which may differ based on your geographic area, as well as the severity of the infestation.

Background-Terminix

Terminix has been leading the fight against termites since 1927. It's America's #1 provider of termite control services. It offers customized plans to protect and rid your property of termites, bed bugs, rodents and other pests. The company provides free inspections as part of its routine service. Terminix provides whole-home solutions, such as insulation, crawl space encapsulation and moisture control services, too.

Company Profile

Terminix ranks high with consumers when compared to other pest control companies. The company's capabilities cross many pest control problems, but it stands out for  its expertise in ridding your home of termites. 

 

BBB Ratings

A-

Age of Company

96

States Served

47

Residential Pest Control

Yes

Commercial Pest Control

Yes

 

Services Offered

Terminix scores high yet again because they offer the full range of services customers expect from a good pest control company and then some. With Terminix you get a wide range of treatment and prevention solutions, including quarterly and annual pest control plans. The company also has the ability to customize the pest control program to best suit your residence's commercial property's needs.

 

Emergency Services

Yes

One-Time Treatment Available

Yes (30-day guarantee)

Annual Pest Plan

Yes

Preventive Services

Yes

Additional Services

Yes

 

Types of Pests

Terminix's score when it comes to types of pests is high as well as the company is able to tackle all manner of pests and other forms of pesky wildlife, as well as offer treatments and other prevention services. Having Terminix on your side means you’re protected against a long list of unwelcome guests.

Standard Pest Control Plans

 

Clothes Moths

Yes

Cockroaches

Yes

Common ‘House’ Ants

Yes

Mice

Yes

Rats

Yes

Scorpions

Yes

Silverfish

Yes

Spiders

Yes

 

Premium Pest Control Plans (Additional Cost)

 

Fleas

Yes

Ticks

Yes

Carpenter, Fire, Pharaoh and Tawny Crazy Ants

Yes

Black Widow Spiders

Yes

Brown Recluse Spiders

Yes

Bees (Yellow Jackets, Hornets, Wasps)

Yes

 

Other Services (Additional Cost)

 

Termite Treatment

Yes

Mosquito Control

Yes

Wildlife Control

Yes

Insulation Service

Yes

Encapsulation Service

Yes

Wood Treatment Service

Yes

Bed bugs

Yes

Bird control

Yes

 

Customer Support

Terminix offers customers great customer support and warranty protection. The company guarantees return service if pests are not eliminated or return to your home within 30 days of treatment. It affords customers the opportunity to manage their accounts online. The company's website includes a comprehensive FAQ section. Terminix customer support is available 24/7.

 

Guaranteed Return Service

Yes

FAQs

Yes

24 hour assistance

Yes

Online Account Management

Yes*

*This online management feature is not available in North and South Carolina, or if you are dealing with a Terminix franchise operation.

 

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association. To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment. One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safer for the environment, people and pets. 

 

Flexible Pest Control Programs

Yes

Traditional Pest Control Companies

Yes

Green Pest Control Companies

Yes

 

Plan Details

Terminix offers both one-time and regular service plans for your pest control needs. Installation fees do apply for some services. The company offers free inspections and estimates. Terminix also stands behind their customized services. They will come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.

 

Installation Fees

Yes

One-Time service cost

Yes

Contract Required

Yes

Cancelation Policy

Yes

Seasonal or Long Term Contracts

Yes

Privacy Policy

Yes

Warranty

Nix Pest and Nix and Fix guarantees

Instant Quote

Yes

 

Why Terminix Gets Our Nod of Approval

Terminix offers some of the most comprehensive pest control services around. The company serves residential and commercial property owners in 47 states — one of the most extensive in our reviews. And it provides one of the best guarantees in the business for qualified homes with their residential pest control services – the Nix Pests guarantee. Terminix also offer additional whole-home solutions, such as insulation, encapsulation, and moisture control. Above all else, the company is committed to making it easy for their customers to request free estimates and manage their services through their website and toll-free hotlines. Combine that with flexible payment options and you get all the reason they're our top pick.


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1018 Customer Comments & Reviews

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M
Mary A
8/9/2018
Prompt service on insulation and termite/critter deterrents. Fair pricing. Cleaned up well after service.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

K
Kimberly
8/8/2018
I’ve only been with Terminix a few months. I’ve found their customer service to be professional helpful. I really like the emails which allows you to know exactly who and when your service man will arrive.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

J
Jessica F
8/8/2018
They are always on time and if I have any problems they promptly return to address them.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

J
Jamee b
8/8/2018
I am so sorry i chose this company they broke 100 tiles on my roof then told me not there responsibility they are falling off my roof daily . Read the fine print if ur contract and be orepared to higher a roofer when they are done . I could see a few cracked tile but 100? No regard for ur property Customer service horrible!!!!!

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
Jamee, I sorry to hear this took place. Please send an e-mail socialsupport@terminix.com. with your account information including your phone number? I will make sure that your concerns are address promptly. -Lena

Dottie K
8/6/2018
We have had nothing but trouble with this company. Run around when trying to get an answer with customer service, their " guarantee" is only within 30 days but tell you " to wait it takes time" or don't show up to appointment! Charge $1000.00 upfront before they do any work, then don't offer to do the things they say they can do just so you sign contract. They take advantage of the elderly. We will never use this company again.

C. C  
Official Response

Company Rep of Terminix® Pest Control
I'm sorry to hear about your experience. We're aware and management has been contacted. I will send a follow-up message to management. -Lena

Tim T
8/6/2018
Professional and very nice to deal with. We had an outside ant problem; after 1 treatment we have no more ant problem. Great to deal with and their website is very good as well. I highly recommend!

C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

F
Fred R
8/6/2018
We were having difficulty with flying ants on our enclosed porch, and terminix got rid of them in a week.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

D
Dolores
8/6/2018
Excellent customer service! Always willing to accommodate. They let you know when they are coming out and what time and keep you updated.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

J
John
8/5/2018
The last couple of visits have not required to follow up visits. if this continues, I will rerate at 5 stars. Follow-up visits are prompt which moves it from 3 stars to 4 stars.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

D
Donna A
8/5/2018
Since i moved here 10 yrs ago, I've been pleased with the helpful, friendly staff & quick service.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.


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