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Terminix® Pest Control Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
1,018 Customer Comments & Reviews - see all comments
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Terminix is a multinational pest control company that was founded in 1927 and based in Memphis, Tennessee. Terminix offers a range of pest control services in 47 states, which may differ based on your geographic area, as well as the severity of the infestation.
 
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Background-Terminix

Terminix has been leading the fight against termites since 1927. It's America's #1 provider of termite control services. It offers customized plans to protect and rid your property of termites, bed bugs, rodents and other pests. The company provides free inspections as part of its routine service. Terminix provides whole-home solutions, such as insulation, crawl space encapsulation and moisture control services, too.

Company Profile

Terminix ranks high with consumers when compared to other pest control companies. The company's capabilities cross many pest control problems, but it stands out for  its expertise in ridding your home of termites. 

 

BBB Ratings

A-

Age of Company

96

States Served

47

Residential Pest Control

Yes

Commercial Pest Control

Yes

 

Services Offered

Terminix scores high yet again because they offer the full range of services customers expect from a good pest control company and then some. With Terminix you get a wide range of treatment and prevention solutions, including quarterly and annual pest control plans. The company also has the ability to customize the pest control program to best suit your residence's commercial property's needs.

 

Emergency Services

Yes

One-Time Treatment Available

 Yes (30-day guarantee)

Annual Pest Plan

Yes

Preventive Services

Yes

Additional Services

Yes

 

Types of Pests

Terminix's score when it comes to types of pests is high as well as the company is able to tackle all manner of pests and other forms of pesky wildlife, as well as offer treatments and other prevention services. Having Terminix on your side means you’re protected against a long list of unwelcome guests.

Standard Pest Control Plans

 

Clothes Moths

Yes

Cockroaches

Yes

Common ‘House’ Ants

Yes

Mice

Yes

Rats

Yes

Scorpions

Yes

Silverfish

Yes

Spiders

Yes

 

Premium Pest Control Plans (Additional Cost)

 

Fleas

Yes

Ticks

Yes

Carpenter, Fire, Pharaoh and Tawny Crazy Ants

Yes

Black Widow Spiders

Yes

Brown Recluse Spiders

Yes

Bees (Yellow Jackets, Hornets, Wasps)

Yes

 

Other Services (Additional Cost)

 

Termite Treatment

Yes

Mosquito Control

Yes

Wildlife Control

Yes

Insulation Service

Yes

Encapsulation Service

Yes

Wood Treatment Service

Yes

Bed bugs

Yes

Bird control

Yes

 

Customer Support

Terminix offers customers great customer support and warranty protection. The company guarantees return service if pests are not eliminated or return to your home within 30 days of treatment. It affords customers the opportunity to manage their accounts online. The company's website includes a comprehensive FAQ section. Terminix customer support is available 24/7.

 

Guaranteed Return Service

Yes

FAQs

Yes

24 hour assistance

Yes

Online Account Management

Yes*

*This online management feature is not available in North and South Carolina, or if you are dealing with a Terminix franchise operation.

 

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association. To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment. One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safer for the environment, people and pets. 

 

Flexible Pest Control Programs

Yes

Traditional Pest Control Companies

Yes

Green Pest Control Companies

Yes

 

Plan Details

Terminix offers both one-time and regular service plans for your pest control needs. Installation fees do apply for some services. The company offers free inspections and estimates. Terminix also stands behind their customized services. They will come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.

 

Installation Fees

Yes

One-Time service cost

Yes

Contract Required

Yes

Cancelation Policy

Yes

Seasonal or Long Term Contracts

Yes

Privacy Policy

Yes

Warranty

Nix Pest and Nix and Fix guarantees

Instant Quote

Yes

 

Why Terminix Gets Our Nod of Approval

Terminix offers some of the most comprehensive pest control services around. The company serves residential and commercial property owners in 47 states — one of the most extensive in our reviews. And it provides one of the best guarantees in the business for qualified homes with their residential pest control services – the Nix Pests guarantee. Terminix also offer additional whole-home solutions, such as insulation, encapsulation, and moisture control. Above all else, the company is committed to making it easy for their customers to request free estimates and manage their services through their website and toll-free hotlines. Combine that with flexible payment options and you get all the reason they're our top pick.

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1018 Customer Comments & Reviews

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Phyllis E
7/1/2019
When I first signed up with this company again their customer service was excellent. After 2 years the service has went to hell! They overcharged my bank card for months. I hjave contacted customer service for the last month and although they promise I will get my money back they. Never return it. They now have my phone number "flagged" where my calls are never answered. I am. Shocked how this once reputable company has now become so corrupt! I will have to take drastic measures to ensure that these crooks will no longer rob me blind! I live off of $700 monthly and have no money to give away. I haven't been able to buy the foods I need for my bones because of these crooks! Someone needs... Read More

Karen O
6/25/2019
After waiting for the technician during the time slot, he/she never showed up, nor did we receive a phone call. Trying to contact someone through customer service is a nightmare. I am still waiting since yesterday for a call back from a supervisor. They show up unannounced without an appointment and just want to be allowed into your home. Then when you do have an appointment they are a no show. What a terrible company to deal with especially since they are very expensive.

S
Sven V
6/24/2019
Worst customer service, after years of paying Terminix thousands of dollars to treat carpenter bees the problem persists. Each spring application the technician neglects to treat for the bee infestation in the fascia board on my house. I have to call him back each year. This year I decided that I had enough and tried to cancel my service. I called earlier today and was guaranteed that a regional manager would call me to ensure my issue/bug problem would be addressed, its 9:25 and still no call. At 8:25 I decided that to call I have been on hold for 43 minutes... . They come and spray chemicals indiscriminately and do not take the time to address what you hided them to fix. I live in... Read More

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Patrick S
6/22/2019
This company is a joke. I scheduled an appointment for Sat June 22 for 1-5 pm. When no call or arrival by 4 pm on Sat. I called Terminix and spent 40 minutes on hold and then was told no one had been assigned to come to my house. What a joke. Their call center is obviously located in another country which one could tell by the accent of the operator. After wasting my time waiting for them I would never use them anywhere. Give them 0 stars.

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Joseph p
6/21/2019
Horrible . Did not do what they said. After over $1100.00 we still have the same pest problem.

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Yelena F
6/20/2019
When I moved to my house I trusted Terminix to take care of termites in my home. A few months after living there, I noticed pellets coming out the kitchen cabinets and I called Terminix. On 02/05/2018, they found signs of live activity and treated. The following months pellets continue coming out, abundantly, from different parts of the kitchen cabinets. I kept calling Terminix. They came over a couple of times and reported “no signs of activity this time” while other technicians treated some spots. None of these were a solution to the problem. Droppings had increased over time, and I was very concerned about this situation. Then, I requested to speak with the Service Manager, David... Read More

W
Wendi c
6/18/2019
Walked in my home within 30 seconds eyes water and burn, throat burn and chest tightness. I did not know terminix was hired by my husband , So I had no idea they were going to be there. My husband asked if the product was safe, but he never asked if it was natural. He was told the product was safe And I would not have a problem with my chemical sensitivities. I had to leave my house I could not breathe, I was afraid of it getting worse.I sat in my car in my garage and outside and spent almost an hour on hold before I got somebody to pick up the phone. This was after I contacted the technician at the number he provided who never returned a call. After the technician spoke to my husband... Read More

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Anna L
6/17/2019
Horrible !!!Do not use them!when you call back with an issue all you get is customer service that are polite but issues remains unsolved ! They lied to get my business over $3000. I trusted them and now NO one calls me back ! Just lip service from customer care !! Do not get cheated !!

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Ron K
6/17/2019
1. Dealing with Terminix over the past year has been a complete nightmare. I tried to contact Terminix because I seen a rodent crossing my lawn from my bay window. After many unsuccessful calls to Terminix the Branch Manager (Ken) from the Columbus, Ohio Division actually came out to my home and we had a total disagreement on Terminix approach on how they fixed the outside gap in my bay window to prevent rodents/ insects from coming in. The Branch Manager stated that there was still a gap at the south end of my bay window and he would send some one out to fix it. He stated this on 6/7/19. I have not had a CALL or HEARD at all from Terminix. I had tried to contact the Columbus... Read More

Jenny C
6/16/2019
Terminix was scheduled to inspect our home twice within one week and just never showed up!

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