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Terminix® Pest Control Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
1,018 Customer Comments & Reviews - see all comments
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Terminix is a multinational pest control company that was founded in 1927 and based in Memphis, Tennessee. Terminix offers a range of pest control services in 47 states, which may differ based on your geographic area, as well as the severity of the infestation.

Background-Terminix

Terminix has been leading the fight against termites since 1927. It's America's #1 provider of termite control services. It offers customized plans to protect and rid your property of termites, bed bugs, rodents and other pests. The company provides free inspections as part of its routine service. Terminix provides whole-home solutions, such as insulation, crawl space encapsulation and moisture control services, too.

Company Profile

Terminix ranks high with consumers when compared to other pest control companies. The company's capabilities cross many pest control problems, but it stands out for  its expertise in ridding your home of termites. 

 

BBB Ratings

A-

Age of Company

96

States Served

47

Residential Pest Control

Yes

Commercial Pest Control

Yes

 

Services Offered

Terminix scores high yet again because they offer the full range of services customers expect from a good pest control company and then some. With Terminix you get a wide range of treatment and prevention solutions, including quarterly and annual pest control plans. The company also has the ability to customize the pest control program to best suit your residence's commercial property's needs.

 

Emergency Services

Yes

One-Time Treatment Available

Yes (30-day guarantee)

Annual Pest Plan

Yes

Preventive Services

Yes

Additional Services

Yes

 

Types of Pests

Terminix's score when it comes to types of pests is high as well as the company is able to tackle all manner of pests and other forms of pesky wildlife, as well as offer treatments and other prevention services. Having Terminix on your side means you’re protected against a long list of unwelcome guests.

Standard Pest Control Plans

 

Clothes Moths

Yes

Cockroaches

Yes

Common ‘House’ Ants

Yes

Mice

Yes

Rats

Yes

Scorpions

Yes

Silverfish

Yes

Spiders

Yes

 

Premium Pest Control Plans (Additional Cost)

 

Fleas

Yes

Ticks

Yes

Carpenter, Fire, Pharaoh and Tawny Crazy Ants

Yes

Black Widow Spiders

Yes

Brown Recluse Spiders

Yes

Bees (Yellow Jackets, Hornets, Wasps)

Yes

 

Other Services (Additional Cost)

 

Termite Treatment

Yes

Mosquito Control

Yes

Wildlife Control

Yes

Insulation Service

Yes

Encapsulation Service

Yes

Wood Treatment Service

Yes

Bed bugs

Yes

Bird control

Yes

 

Customer Support

Terminix offers customers great customer support and warranty protection. The company guarantees return service if pests are not eliminated or return to your home within 30 days of treatment. It affords customers the opportunity to manage their accounts online. The company's website includes a comprehensive FAQ section. Terminix customer support is available 24/7.

 

Guaranteed Return Service

Yes

FAQs

Yes

24 hour assistance

Yes

Online Account Management

Yes*

*This online management feature is not available in North and South Carolina, or if you are dealing with a Terminix franchise operation.

 

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association. To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment. One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safer for the environment, people and pets. 

 

Flexible Pest Control Programs

Yes

Traditional Pest Control Companies

Yes

Green Pest Control Companies

Yes

 

Plan Details

Terminix offers both one-time and regular service plans for your pest control needs. Installation fees do apply for some services. The company offers free inspections and estimates. Terminix also stands behind their customized services. They will come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.

 

Installation Fees

Yes

One-Time service cost

Yes

Contract Required

Yes

Cancelation Policy

Yes

Seasonal or Long Term Contracts

Yes

Privacy Policy

Yes

Warranty

Nix Pest and Nix and Fix guarantees

Instant Quote

Yes

 

Why Terminix Gets Our Nod of Approval

Terminix offers some of the most comprehensive pest control services around. The company serves residential and commercial property owners in 47 states — one of the most extensive in our reviews. And it provides one of the best guarantees in the business for qualified homes with their residential pest control services – the Nix Pests guarantee. Terminix also offer additional whole-home solutions, such as insulation, encapsulation, and moisture control. Above all else, the company is committed to making it easy for their customers to request free estimates and manage their services through their website and toll-free hotlines. Combine that with flexible payment options and you get all the reason they're our top pick.


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1018 Customer Comments & Reviews

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Heather C
7/16/2017
They are always on time and always here on the day they are supposed to be here .. they are very very friendly..

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C. C  
Official Response

Company Rep of Terminix® Pest Control
Thanks for sharing this great experience, Heather! Have a beautiful day!

J
Jim W
7/15/2017
We have been very satisfied with Terminix. We have their pest service and have out terminate bond with them. They are professional, on time, and we know we are getting great service.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
We greatly appreciate this feedback, Jim! Thanks so much and have a wonderful day!

C
China l
7/15/2017
Terminix's team is awesome. The technicians were on time and very professional. The technicians explain exactly what they were going to do and did it in a timely manner. I would recommend terminix's too everyone. ( Family and friends)!!!!

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C. C  
Official Response

Company Rep of Terminix® Pest Control
We greatly appreciate this feedback, China! Thanks so much and have a wonderful day!

A
Ann B
7/14/2017
The Terminix representatives who come to my home are professional and efficient. They even provide me with sophisticated mouse traps, an important benefit because I live in a rural area. They are quite good about calling before they come.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
Thanks for sharing this great experience, Ann! Have a beautiful day!

M
Melvin R
7/14/2017
Great service. Aaron is a great employee of the company.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
Melvin, We're glad to hear you are happy with your tech.

Beth C
7/14/2017
Has always taken care of every issue that I have ever had..I would highly recommend them. I have used another company before n they were horrible. God Bless, Beth Cole

C. C  
Official Response

Company Rep of Terminix® Pest Control
We are so happy you had such a great experience!

B
Bill S
7/14/2017
Terminex solutions do a great job of keeping our home free of pests, etc. The service technicians are friendly, courteous, and always prompt. I appreciate all the calls keeping me informed of upcoming appointments, and ETAs on their arrival. I'm a long-time customer (14+ years), and will continue to do business with Terminex.

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C. C  
Official Response

Company Rep of Terminix® Pest Control
We greatly appreciate this feedback, Bill! Thanks so much and have a wonderful day!

J
Jennifer
7/14/2017
Hello, I really do recommend Terminix. I tried Orkin, and they made very little effort to come up with a plan to get rid of the ants in my kitchen. Terminix came up with a plan, followed it (it took some time) but they did get to the nest, and we finally have our kitchen back. The ant problem in Cleveland, Ohio this year was bad; last year it took one treatment and the ants were gone, but this year it was hard to get to the Queen at the nest; which is how you stop the ants. This was explained to me; which was not done by Orkin. I thought that being informed by Terminix was helpful, and made me a more patient customer. The only reason I did not give FIVE stars is because the services... Read More

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C. C  
Official Response

Company Rep of Terminix® Pest Control
Your feedback is greatly appreciated Jennifer. Thanks for sharing and have a great day!

Kim C
7/14/2017
Quick and courteous service. Effective service.

C. C  
Official Response

Company Rep of Terminix® Pest Control
Your feedback is greatly appreciated Kim. Thanks for sharing and have a great day!

L
LORRAINE M
7/14/2017
I am very pleased with the service I have received from Terminix. My serviceman Mr.Chastain has always been on time, caring, concerned and professional. I receive an email a few days before the service date and I receive a text message the day of service which includes tracking his arrival and his phone number, if needed to cancel or reschedule, Most importantly, the products they use are odorless, not harmful to my puppy and effective.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
We greatly appreciate this feedback, Lorranie! Thanks so much and have a wonderful day!


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