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Terminix® Pest Control Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
1,018 Customer Comments & Reviews - see all comments
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Terminix is a multinational pest control company that was founded in 1927 and based in Memphis, Tennessee. Terminix offers a range of pest control services in 47 states, which may differ based on your geographic area, as well as the severity of the infestation.

Background-Terminix

Terminix has been leading the fight against termites since 1927. It's America's #1 provider of termite control services. It offers customized plans to protect and rid your property of termites, bed bugs, rodents and other pests. The company provides free inspections as part of its routine service. Terminix provides whole-home solutions, such as insulation, crawl space encapsulation and moisture control services, too.

Company Profile

Terminix ranks high with consumers when compared to other pest control companies. The company's capabilities cross many pest control problems, but it stands out for  its expertise in ridding your home of termites. 

 

BBB Ratings

A-

Age of Company

96

States Served

47

Residential Pest Control

Yes

Commercial Pest Control

Yes

 

Services Offered

Terminix scores high yet again because they offer the full range of services customers expect from a good pest control company and then some. With Terminix you get a wide range of treatment and prevention solutions, including quarterly and annual pest control plans. The company also has the ability to customize the pest control program to best suit your residence's commercial property's needs.

 

Emergency Services

Yes

One-Time Treatment Available

Yes (30-day guarantee)

Annual Pest Plan

Yes

Preventive Services

Yes

Additional Services

Yes

 

Types of Pests

Terminix's score when it comes to types of pests is high as well as the company is able to tackle all manner of pests and other forms of pesky wildlife, as well as offer treatments and other prevention services. Having Terminix on your side means you’re protected against a long list of unwelcome guests.

Standard Pest Control Plans

 

Clothes Moths

Yes

Cockroaches

Yes

Common ‘House’ Ants

Yes

Mice

Yes

Rats

Yes

Scorpions

Yes

Silverfish

Yes

Spiders

Yes

 

Premium Pest Control Plans (Additional Cost)

 

Fleas

Yes

Ticks

Yes

Carpenter, Fire, Pharaoh and Tawny Crazy Ants

Yes

Black Widow Spiders

Yes

Brown Recluse Spiders

Yes

Bees (Yellow Jackets, Hornets, Wasps)

Yes

 

Other Services (Additional Cost)

 

Termite Treatment

Yes

Mosquito Control

Yes

Wildlife Control

Yes

Insulation Service

Yes

Encapsulation Service

Yes

Wood Treatment Service

Yes

Bed bugs

Yes

Bird control

Yes

 

Customer Support

Terminix offers customers great customer support and warranty protection. The company guarantees return service if pests are not eliminated or return to your home within 30 days of treatment. It affords customers the opportunity to manage their accounts online. The company's website includes a comprehensive FAQ section. Terminix customer support is available 24/7.

 

Guaranteed Return Service

Yes

FAQs

Yes

24 hour assistance

Yes

Online Account Management

Yes*

*This online management feature is not available in North and South Carolina, or if you are dealing with a Terminix franchise operation.

 

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association. To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment. One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safer for the environment, people and pets. 

 

Flexible Pest Control Programs

Yes

Traditional Pest Control Companies

Yes

Green Pest Control Companies

Yes

 

Plan Details

Terminix offers both one-time and regular service plans for your pest control needs. Installation fees do apply for some services. The company offers free inspections and estimates. Terminix also stands behind their customized services. They will come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.

 

Installation Fees

Yes

One-Time service cost

Yes

Contract Required

Yes

Cancelation Policy

Yes

Seasonal or Long Term Contracts

Yes

Privacy Policy

Yes

Warranty

Nix Pest and Nix and Fix guarantees

Instant Quote

Yes

 

Why Terminix Gets Our Nod of Approval

Terminix offers some of the most comprehensive pest control services around. The company serves residential and commercial property owners in 47 states — one of the most extensive in our reviews. And it provides one of the best guarantees in the business for qualified homes with their residential pest control services – the Nix Pests guarantee. Terminix also offer additional whole-home solutions, such as insulation, encapsulation, and moisture control. Above all else, the company is committed to making it easy for their customers to request free estimates and manage their services through their website and toll-free hotlines. Combine that with flexible payment options and you get all the reason they're our top pick.


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1018 Customer Comments & Reviews

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J
James L
7/11/2017
Love the service and love that the technician takes the time to see how I'm doing.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for being a loyal customer, James!

A
akoehler2009
7/10/2017
I am leaving them after 10 years. I guess all the companies are the same but I had a serious ants problem in my house and called them requesting same day service. I know it is though to come out on the same day but ants were pouring in my house. I was told by three different people that the earliest date would be in 3 days. I told them I would switch providers and they didn't care. So I switched to Orkin and they came out same day. After that I cancelled my contract with Terminix and surprise surprise they offered me to send somebody immediately to my house. I told them at this point it is too late and their customers service is horrible. Orkin has an official "same day" service if you... Read More

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
I apologize for the inconveniences we caused you and hate to hear we lost your business.

P
Phil P
7/9/2017
We have been very happy with Terminix. They always send automated reminders before any scheduled service. They are also very flexible in scheduling and come out in between services if required. Most importantly we have been pest free!

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for being a loyal customer, Phil. - Lena

S
Suzanneray
7/9/2017
Terminix has provided exceptionally good service since we moved to Florida 7 years ago. We receive a reminder email about 10 days out from the next scheduled service giving us an opportunity to re-schedule if necessary, all can be done online. The technician always shows up in the 2 hour window specified.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for being a loyal customer! -Lena

P
pricecrew
7/8/2017
I am a long-time customer and Terminix has always provided excellent service. The rates are very reasonable.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for being a loyal customer! -Lena

Christian C
7/3/2017
Great service! And the tech is very professional!

C. C  
Official Response

Company Rep of Terminix® Pest Control
Thanks for sharing this great experience, Christian! Have a beautiful day!

R
Retha M
7/2/2017
I have Terminix pest, mosquito, and termite services. I am usually very happy with their service. Out of many years I have not had to call them back but one time and they took care of the problem immediately. Their service technicians are knowledgeable, friendly and efficient.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
We love hearing stories like this, Retha! Thank you for your kind words!

Terry H
7/1/2017
Great customer service. Great response time.

C. C  
Official Response

Company Rep of Terminix® Pest Control
Terry, Thank you, and we love our customers. Have a great weekend and Happy Fourth of July. -Lena

J
Judy
6/30/2017
Terminix has been very professional for over 25 years to us. We used them in both Michigan and Florida. I have let our family and friends know about the great service Terminix has given us.

K
K. O  
Official Response

Company Rep of Terminix® Pest Control
Judy, we appreciate you being a loyal Terminix customer. Please do not hesitate to contact us if you have any pest concerns. -Lisa O.

V
Virginia C
6/28/2017
I just moved to Palm Coast, FL and have never before been faced with an issue such as Palmetto bugs. My technician, Andreas Lay, was very knowledgeable and thoroughly explained issues homeowners face with such bugs in this climate. He has had to make repeated calls under my contract because of the tenaciousness of these insects. Over time, treatments have worked so length of time between treatments became longer. I am hoping to never see one again if possible. With patience of Terminix with me, I can reach this desire.

K
K. O  
Official Response

Company Rep of Terminix® Pest Control
Virginia, thank you for allowing us to keep your home pest free. -Lisa O.


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