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Terminix® Pest Control Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
1,018 Customer Comments & Reviews - see all comments
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Terminix is a multinational pest control company that was founded in 1927 and based in Memphis, Tennessee. Terminix offers a range of pest control services in 47 states, which may differ based on your geographic area, as well as the severity of the infestation.

Background-Terminix

Terminix has been leading the fight against termites since 1927. It's America's #1 provider of termite control services. It offers customized plans to protect and rid your property of termites, bed bugs, rodents and other pests. The company provides free inspections as part of its routine service. Terminix provides whole-home solutions, such as insulation, crawl space encapsulation and moisture control services, too.

Company Profile

Terminix ranks high with consumers when compared to other pest control companies. The company's capabilities cross many pest control problems, but it stands out for  its expertise in ridding your home of termites. 

 

BBB Ratings

A-

Age of Company

96

States Served

47

Residential Pest Control

Yes

Commercial Pest Control

Yes

 

Services Offered

Terminix scores high yet again because they offer the full range of services customers expect from a good pest control company and then some. With Terminix you get a wide range of treatment and prevention solutions, including quarterly and annual pest control plans. The company also has the ability to customize the pest control program to best suit your residence's commercial property's needs.

 

Emergency Services

Yes

One-Time Treatment Available

Yes (30-day guarantee)

Annual Pest Plan

Yes

Preventive Services

Yes

Additional Services

Yes

 

Types of Pests

Terminix's score when it comes to types of pests is high as well as the company is able to tackle all manner of pests and other forms of pesky wildlife, as well as offer treatments and other prevention services. Having Terminix on your side means you’re protected against a long list of unwelcome guests.

Standard Pest Control Plans

 

Clothes Moths

Yes

Cockroaches

Yes

Common ‘House’ Ants

Yes

Mice

Yes

Rats

Yes

Scorpions

Yes

Silverfish

Yes

Spiders

Yes

 

Premium Pest Control Plans (Additional Cost)

 

Fleas

Yes

Ticks

Yes

Carpenter, Fire, Pharaoh and Tawny Crazy Ants

Yes

Black Widow Spiders

Yes

Brown Recluse Spiders

Yes

Bees (Yellow Jackets, Hornets, Wasps)

Yes

 

Other Services (Additional Cost)

 

Termite Treatment

Yes

Mosquito Control

Yes

Wildlife Control

Yes

Insulation Service

Yes

Encapsulation Service

Yes

Wood Treatment Service

Yes

Bed bugs

Yes

Bird control

Yes

 

Customer Support

Terminix offers customers great customer support and warranty protection. The company guarantees return service if pests are not eliminated or return to your home within 30 days of treatment. It affords customers the opportunity to manage their accounts online. The company's website includes a comprehensive FAQ section. Terminix customer support is available 24/7.

 

Guaranteed Return Service

Yes

FAQs

Yes

24 hour assistance

Yes

Online Account Management

Yes*

*This online management feature is not available in North and South Carolina, or if you are dealing with a Terminix franchise operation.

 

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association. To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment. One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safer for the environment, people and pets. 

 

Flexible Pest Control Programs

Yes

Traditional Pest Control Companies

Yes

Green Pest Control Companies

Yes

 

Plan Details

Terminix offers both one-time and regular service plans for your pest control needs. Installation fees do apply for some services. The company offers free inspections and estimates. Terminix also stands behind their customized services. They will come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.

 

Installation Fees

Yes

One-Time service cost

Yes

Contract Required

Yes

Cancelation Policy

Yes

Seasonal or Long Term Contracts

Yes

Privacy Policy

Yes

Warranty

Nix Pest and Nix and Fix guarantees

Instant Quote

Yes

 

Why Terminix Gets Our Nod of Approval

Terminix offers some of the most comprehensive pest control services around. The company serves residential and commercial property owners in 47 states — one of the most extensive in our reviews. And it provides one of the best guarantees in the business for qualified homes with their residential pest control services – the Nix Pests guarantee. Terminix also offer additional whole-home solutions, such as insulation, encapsulation, and moisture control. Above all else, the company is committed to making it easy for their customers to request free estimates and manage their services through their website and toll-free hotlines. Combine that with flexible payment options and you get all the reason they're our top pick.


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1018 Customer Comments & Reviews

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skyelew24
7/14/2017
Terminix is great! Every time they come out they not only provide a solution they also educate me on what I can do in between their visits. They do not make me feel like I have done something wrong to cause the problem and have no problem providing supplemental information about their services that may be of interest to me in the future. As a new homeowner this is one of the service providers that I am always satisfied with!

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Official Response

Company Rep of Terminix® Pest Control
We greatly appreciate this feedback! Thanks so much and have a wonderful day!

Roger H
7/14/2017
Prompt Professional Care did everything they said they would follow it up when issues occurred

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Official Response

Company Rep of Terminix® Pest Control
Thanks for sharing this great experience, Roger! Have a beautiful day!

M
michael k
7/13/2017
technician, Lucas, very competent and knowledgeable. . went out of way to insure pooling water treated

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Official Response

Company Rep of Terminix® Pest Control
Thanks for sharing this great experience, Michael! Have a beautiful day!

M
Michael M
7/13/2017
I've been with Terminus for termite protection for 15 years. When I had an issue, they discovered, it was taken care of immediately. I use them for pest protection as well. I have mot seen any bugs since they took over my account. Great job!

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Official Response

Company Rep of Terminix® Pest Control
Thank you for being a loyal customer, Michael!

B
Billy
7/13/2017
We had Antimite for years, bought out by Terminix. Have only had Terminix for a couple of months. Service very good, price a little higher. Just a short time for a complete evaluation. Fine so far.

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Official Response

Company Rep of Terminix® Pest Control
We are thrilled you shared this with us, Billy. Thank you and have a great day!

D
daphne p
7/12/2017
I am a customer of Terminix since 2003 living in the Bronx.Due to drilling issues on one side of my property( pipes that are running across that side),a few of my stations are located in my neighbor's property.I always need to be at home in order to direct the technician to my neighbor's property.The head manager of the Armonk office is Mr. Anthony Tabacco, a very efficient,experienced Gentleman, who has solutions for any problem.I was very satisfied from the current technician Mr. Billups Roosevelt, a young ,courteous,diligent and well behaved guy with excellent manners and patience, who took his time to explain about the new stations & technology. He needed to drill deeper in the ground... Read More

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Official Response

Company Rep of Terminix® Pest Control
We greatly appreciate this feedback, Daphne! Thanks so much and have a wonderful day!

R
richard
7/12/2017
Dedicated and on time, have used for 3 properties for 15 years.

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Official Response

Company Rep of Terminix® Pest Control
Thanks for sharing this great experience, Richard ! Have a beautiful day!

W
Wayne
7/12/2017
I had termites swarming in my garage. I have a contract with Terminix. So I called to advise them of what I found (collected some in a zip lock bag) Alfredo came out that same day. He saw them flying around as well and took the bag back to the office. Within a week, Alberto came out and checked out some areas and was to have it scheduled to treat within the next couple months. This is July 2017, and I spoke with someone last week. Had an appointment set for Friday the 7th between 3-5 pm. No one showed or called. I called the 877 number and they rescheduled it for Monday the 10 for the same time. Again, no one showed or called. Called back when no one showed up and they rescheduled for July... Read More

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Official Response

Company Rep of Terminix® Pest Control
I apologize for the inconveniences caused to you. If it's not too late, I’d like to have your concerns addressed with the region manager for your area. Please send an e-mail socialsupport@terminix.com. With your account information and phone number? - Lena

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amgoedtel
7/12/2017
I appreciate the new notification software and service technician notifications of arrival. I also appreciate the free additional visits if problems arise indoors or outdoors.

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Official Response

Company Rep of Terminix® Pest Control
We're glad to hear your happy with our service. - Lena

D
Dawn
7/12/2017
My technician was wonderful. He was on time, friendly and very honest.

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Official Response

Company Rep of Terminix® Pest Control
Your feedback is greatly appreciated, Dawn. Thanks for sharing and have a great day!


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