We research all brands listed and may earn a fee from our partners. Research and financial considerations may influence how brands are displayed. Not all brands are included. Learn more

Terminix® Pest Control Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
1,018 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Terminix is a multinational pest control company that was founded in 1927 and based in Memphis, Tennessee. Terminix offers a range of pest control services in 47 states, which may differ based on your geographic area, as well as the severity of the infestation.

Background-Terminix

Terminix has been leading the fight against termites since 1927. It's America's #1 provider of termite control services. It offers customized plans to protect and rid your property of termites, bed bugs, rodents and other pests. The company provides free inspections as part of its routine service. Terminix provides whole-home solutions, such as insulation, crawl space encapsulation and moisture control services, too.

Company Profile

Terminix ranks high with consumers when compared to other pest control companies. The company's capabilities cross many pest control problems, but it stands out for  its expertise in ridding your home of termites. 

 

BBB Ratings

A-

Age of Company

96

States Served

47

Residential Pest Control

Yes

Commercial Pest Control

Yes

 

Services Offered

Terminix scores high yet again because they offer the full range of services customers expect from a good pest control company and then some. With Terminix you get a wide range of treatment and prevention solutions, including quarterly and annual pest control plans. The company also has the ability to customize the pest control program to best suit your residence's commercial property's needs.

 

Emergency Services

Yes

One-Time Treatment Available

Yes (30-day guarantee)

Annual Pest Plan

Yes

Preventive Services

Yes

Additional Services

Yes

 

Types of Pests

Terminix's score when it comes to types of pests is high as well as the company is able to tackle all manner of pests and other forms of pesky wildlife, as well as offer treatments and other prevention services. Having Terminix on your side means you’re protected against a long list of unwelcome guests.

Standard Pest Control Plans

 

Clothes Moths

Yes

Cockroaches

Yes

Common ‘House’ Ants

Yes

Mice

Yes

Rats

Yes

Scorpions

Yes

Silverfish

Yes

Spiders

Yes

 

Premium Pest Control Plans (Additional Cost)

 

Fleas

Yes

Ticks

Yes

Carpenter, Fire, Pharaoh and Tawny Crazy Ants

Yes

Black Widow Spiders

Yes

Brown Recluse Spiders

Yes

Bees (Yellow Jackets, Hornets, Wasps)

Yes

 

Other Services (Additional Cost)

 

Termite Treatment

Yes

Mosquito Control

Yes

Wildlife Control

Yes

Insulation Service

Yes

Encapsulation Service

Yes

Wood Treatment Service

Yes

Bed bugs

Yes

Bird control

Yes

 

Customer Support

Terminix offers customers great customer support and warranty protection. The company guarantees return service if pests are not eliminated or return to your home within 30 days of treatment. It affords customers the opportunity to manage their accounts online. The company's website includes a comprehensive FAQ section. Terminix customer support is available 24/7.

 

Guaranteed Return Service

Yes

FAQs

Yes

24 hour assistance

Yes

Online Account Management

Yes*

*This online management feature is not available in North and South Carolina, or if you are dealing with a Terminix franchise operation.

 

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association. To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment. One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safer for the environment, people and pets. 

 

Flexible Pest Control Programs

Yes

Traditional Pest Control Companies

Yes

Green Pest Control Companies

Yes

 

Plan Details

Terminix offers both one-time and regular service plans for your pest control needs. Installation fees do apply for some services. The company offers free inspections and estimates. Terminix also stands behind their customized services. They will come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.

 

Installation Fees

Yes

One-Time service cost

Yes

Contract Required

Yes

Cancelation Policy

Yes

Seasonal or Long Term Contracts

Yes

Privacy Policy

Yes

Warranty

Nix Pest and Nix and Fix guarantees

Instant Quote

Yes

 

Why Terminix Gets Our Nod of Approval

Terminix offers some of the most comprehensive pest control services around. The company serves residential and commercial property owners in 47 states — one of the most extensive in our reviews. And it provides one of the best guarantees in the business for qualified homes with their residential pest control services – the Nix Pests guarantee. Terminix also offer additional whole-home solutions, such as insulation, encapsulation, and moisture control. Above all else, the company is committed to making it easy for their customers to request free estimates and manage their services through their website and toll-free hotlines. Combine that with flexible payment options and you get all the reason they're our top pick.


Leave a comment for Terminix® Pest Control
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

1018 Customer Comments & Reviews

Loading Reviews ...
Johnny M
5/5/2017
Equivalent to scheduling with your local satellite provider. Had a 5pm to 7pm appointment and the guy was 2 hours late only to provide you with information that is readily available on the first youtube video of "Pest Prevention". Thanks anyways but I already know i should close the refrigerator door after every use. This company is far from the top pick, who did you pay off to get ranked #1????

K. O  
Official Response

Company Rep of Terminix® Pest Control
Johnny, I'm sorry to learn you did not have a pleasant experience with our service. I would like to help address this concern. Please send an email to Socialsupport@terminix.com, with your contact number and property address, so I look into this for you. -Lisa O.

J
Jane E
5/4/2017
Terminix is a reliable company. Our service technician is very thorough and friendly. He even goes around the house and knocks down cobwebs. If we feel that we need our house sprayed indoors, he will do that also at no extra charge. Terminix always notifies us when they will be coming and then sends us an email detailing the service that they have provided that day. We have them on a quarterly schedule and this seems to work best for us.

K
K. O  
Official Response

Company Rep of Terminix® Pest Control
Thanks for the love, Jane. We appreciate your business.

Irene P
5/3/2017
We have been with Terminix for over 30 years, and appreciate their friendly technicians. Very helpful and patient. Thanks for being so patient and helpful.

K. O  
Official Response

Company Rep of Terminix® Pest Control
Irene, we appreciate you being a loyal Terminix customer. -Lisa O.

C
Charles G
5/2/2017
A great company run by great people They have been keeping my house "bug free" for many years now. Their technicians are the best. Staying with Terminix has terminated my pest troubles. They can take care of any pest problem you may have. Stay with the best to get rid of your pest.

K
K. O  
Official Response

Company Rep of Terminix® Pest Control
Charles, thank you for the recognition and for allowing us to treat your home.

George G
5/1/2017
Very reliable and effective in their services. We have been with them for over 30 years, and highly recommend the company and employees.

C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for being a loyal customer, George!

George G
5/1/2017
The company, employees, and services are very effective, efficient and reliable. Even when a mistake is made (in the case I'm thinking of - totally my fault!), they "made good" at NO CHARGE to us. We've been with them for 30 years now.

C. C  
Official Response

Company Rep of Terminix® Pest Control
We greatly appreciate this feedback, George! Thanks so much and have a wonderful day!- Lena

D
dstevenson11
5/1/2017
I would never use another company. Chris did an excellent job.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for being a loyal customer! - Lena

Tonia P
4/30/2017
I will never switch to another pest control company ever again. What a nightmare that was. At least with Terminix, I know what to expect. Out technician, Tony A., is very knowledgeable and helpful every time he comes to my house. He is always prepared for the services that I request and is more than happy to accommodate me, even when I have to reschedule our appointment multiple times (which is also very simple to do as well). He is very aware of my pets and keeping them safe. I am very pleased with the service I get from Terminix

C. C  
Official Response

Company Rep of Terminix® Pest Control
Tonia, thank you so much for your kind words! It is greatly appreciated. Have a beautiful day! - Lena

M
Marianne H
4/28/2017
I have used Terminex pest control for many, many years. They have kept my home pest free and seldom have I had to have them come in my home to do pest control. Very pleased with the service. The technicians have been informative and courteous.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
Your feedback is greatly appreciated, Marianne. Thanks for sharing and have a great day!- Lena

J
Josh
4/28/2017
Used their ultimate protection package, paying approximately $80/month. No issues with pests, but they missed multiple appointments in one month. When I contacted them to complain they just offered to reschedule. Terrible customer service at premium prices.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
Josh, I’m sorry you had an unfortunate experience. Could you please send me an email with your account information? I would like to notify the local office regarding this matter. -Lena


Top Rated
Our Partner

Year-Round Protection

 

  Plans Uniquely Tailored to Your Needs

  30-Day Money Back Guarantee

  Residential & Commercial Pest Control

  Free Online Estimates

 

Treatments for: Moths, Cockroaches, Ants, Mice, Rats & More.