We research all brands listed and may earn a fee from our partners. Research and financial considerations may influence how brands are displayed. Not all brands are included. Learn more

Terminix® Pest Control Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
1,018 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Terminix is a multinational pest control company that was founded in 1927 and based in Memphis, Tennessee. Terminix offers a range of pest control services in 47 states, which may differ based on your geographic area, as well as the severity of the infestation.

Background-Terminix

Terminix has been leading the fight against termites since 1927. It's America's #1 provider of termite control services. It offers customized plans to protect and rid your property of termites, bed bugs, rodents and other pests. The company provides free inspections as part of its routine service. Terminix provides whole-home solutions, such as insulation, crawl space encapsulation and moisture control services, too.

Company Profile

Terminix ranks high with consumers when compared to other pest control companies. The company's capabilities cross many pest control problems, but it stands out for  its expertise in ridding your home of termites. 

 

BBB Ratings

A-

Age of Company

96

States Served

47

Residential Pest Control

Yes

Commercial Pest Control

Yes

 

Services Offered

Terminix scores high yet again because they offer the full range of services customers expect from a good pest control company and then some. With Terminix you get a wide range of treatment and prevention solutions, including quarterly and annual pest control plans. The company also has the ability to customize the pest control program to best suit your residence's commercial property's needs.

 

Emergency Services

Yes

One-Time Treatment Available

Yes (30-day guarantee)

Annual Pest Plan

Yes

Preventive Services

Yes

Additional Services

Yes

 

Types of Pests

Terminix's score when it comes to types of pests is high as well as the company is able to tackle all manner of pests and other forms of pesky wildlife, as well as offer treatments and other prevention services. Having Terminix on your side means you’re protected against a long list of unwelcome guests.

Standard Pest Control Plans

 

Clothes Moths

Yes

Cockroaches

Yes

Common ‘House’ Ants

Yes

Mice

Yes

Rats

Yes

Scorpions

Yes

Silverfish

Yes

Spiders

Yes

 

Premium Pest Control Plans (Additional Cost)

 

Fleas

Yes

Ticks

Yes

Carpenter, Fire, Pharaoh and Tawny Crazy Ants

Yes

Black Widow Spiders

Yes

Brown Recluse Spiders

Yes

Bees (Yellow Jackets, Hornets, Wasps)

Yes

 

Other Services (Additional Cost)

 

Termite Treatment

Yes

Mosquito Control

Yes

Wildlife Control

Yes

Insulation Service

Yes

Encapsulation Service

Yes

Wood Treatment Service

Yes

Bed bugs

Yes

Bird control

Yes

 

Customer Support

Terminix offers customers great customer support and warranty protection. The company guarantees return service if pests are not eliminated or return to your home within 30 days of treatment. It affords customers the opportunity to manage their accounts online. The company's website includes a comprehensive FAQ section. Terminix customer support is available 24/7.

 

Guaranteed Return Service

Yes

FAQs

Yes

24 hour assistance

Yes

Online Account Management

Yes*

*This online management feature is not available in North and South Carolina, or if you are dealing with a Terminix franchise operation.

 

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association. To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment. One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safer for the environment, people and pets. 

 

Flexible Pest Control Programs

Yes

Traditional Pest Control Companies

Yes

Green Pest Control Companies

Yes

 

Plan Details

Terminix offers both one-time and regular service plans for your pest control needs. Installation fees do apply for some services. The company offers free inspections and estimates. Terminix also stands behind their customized services. They will come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.

 

Installation Fees

Yes

One-Time service cost

Yes

Contract Required

Yes

Cancelation Policy

Yes

Seasonal or Long Term Contracts

Yes

Privacy Policy

Yes

Warranty

Nix Pest and Nix and Fix guarantees

Instant Quote

Yes

 

Why Terminix Gets Our Nod of Approval

Terminix offers some of the most comprehensive pest control services around. The company serves residential and commercial property owners in 47 states — one of the most extensive in our reviews. And it provides one of the best guarantees in the business for qualified homes with their residential pest control services – the Nix Pests guarantee. Terminix also offer additional whole-home solutions, such as insulation, encapsulation, and moisture control. Above all else, the company is committed to making it easy for their customers to request free estimates and manage their services through their website and toll-free hotlines. Combine that with flexible payment options and you get all the reason they're our top pick.


Leave a comment for Terminix® Pest Control
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

1018 Customer Comments & Reviews

Loading Reviews ...
B
Barbara D
5/19/2017
They are prompt. If they do not resolve the problem they come back. Technicians are nice, polite and cheerful and answer all questions

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
Your feedback is greatly appreciated Barbara. Thanks for sharing and have a great day!

Peter J
5/18/2017
I used to dread the heavy rains that would bring ants in the house and it seemed no matter how thoroughly we cleaned, there was always a crumb or bit of cat food or something that ants would find. I have had two separate challenges over the last year, and I make one phone call and then an agent visits and deals with it. One of the best services I have, would not be without it. Terminix has the most efficient and likable agents that deal with my pest problem and keep it under control.

C. C  
Official Response

Company Rep of Terminix® Pest Control
We love hearing stories like this, Peter! Thank you for your kind words!

R
Ron a
5/17/2017
When I was afraid I had a termite problem, the Terminix Representative came out and inspected and re-assured us it was some water damage and not termite damage. However, we were also reassured that if we or anyone found termite infestations or damage the problem would have been immediately addressed and resolved in full. This was very reassuring to us and made us very thankful for having had a Terminix contract for the past 30 Thirty years; with hopes of another 30 years without problems. Thanks to the great guys at Terminix for giving us this peace of mind for all these years and for future years. We appreciate the time, efforts, and energies spent in giving us this great support and... Read More

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for taking the time to share your positive experience. We aim to provide the Perfect service for each customer!

W
wealtor
5/17/2017
I am very happy with the service I am receiving from Termini in both my home in Newport Beach as well as my home in Indian Wells. Both of the service men that are assigned to my properties are excellent and really seem to care about doing a thorough job. Joe Wilburn in Newport Beach and Cesar Chavez Ortega in Indian Wells are wonderful. Cesar especially has gone over the call of duty to be of service to me. I highly recommend both of these gentlemen.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for taking the time to share your Terminix experience with others.

B
Barbara C
5/16/2017
The service men are professional and on time.

K
K. O  
Official Response

Company Rep of Terminix® Pest Control
Thank you, Barbara. Please do not hesitate to contact us should you need any additional help.

D
Debra B
5/15/2017
Thank you for your Service, My unwanted company leaves when you leaves. I hate having them they are such a Bother. Without you I would very unhappy in My Home, an I am not.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
We love hearing stories like this, Debra! Thank you for your kind words!

I
Ismail B
5/15/2017
Terminex has dramatically reduced the amount of pest activity around my home. They are very professional and care for their customers. I get a call before and after a service from my technician which gives me comfort knowing who will be at my home and when. I highly recommend their services.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for being a loyal customer, Ismail!

N
Nicole B
5/15/2017
The technician that works on my home is kind and courteous. He contacts me prior to coming to remind me and he follows up to make sure the service was done to our specs. I highly recommend using terminix.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
Your feedback is greatly appreciated, Nicole. Thanks for sharing and have a great day! - Lena

E
Emin B
5/15/2017
I think Terminix treats their employees well and so the employees treat customers well. My technician, Brenda Bell,n is incredibly customer oriented and she never lacks the attitude to go the extra mile. Thank you both.

K
K. O  
Official Response

Company Rep of Terminix® Pest Control
Brenda is a jewel! Emin, thank you for being a part of the Terminix family. -Lisa O.

C
Charles H
5/15/2017
Aside from its overall reputation, the chief strength of Terminix is in its personal representatives -- the people who assess individual homes and care for their needs. We have had three different representatives over quite a few years, and each has been thoughtful, knowledgeable, and friendly. All of them have expressed their willingness to be available should we have special needs. They could identify even the tiniest of insect and arachnid pests and would recommend appropriate ways to deal with them. In addition, they were careful with respect to our property, for example by wearing plastic booties to avoid tracking any dirt into our house. We recommend Terminix without reservation.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
This is great news to hear, Charles. Thank you for your kind words. We hope you have a great day!


Top Rated
Our Partner

Year-Round Protection

 

  Plans Uniquely Tailored to Your Needs

  30-Day Money Back Guarantee

  Residential & Commercial Pest Control

  Free Online Estimates

 

Treatments for: Moths, Cockroaches, Ants, Mice, Rats & More.