Healthy Paws Pet Insurance Review
3,291 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.
Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
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3291 Customer Comments & Reviews
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Without this insurance i would have had to put my 2 year old dog down after he ate part of his blanket and required emergency surgery costing more than $5,000. Healthy Paws insurance covered it without question and even contacted me asking how my dog was doing. Honest company who provides the service they say they do! My rate over 2 years has increased less than 10% . This same dog also has severe allergies and they covered that as well. A REAL lifesaver.
Best rates. I love my plan. No limits. No hassles. Quick turn around on reimbursement. They even check up on my dog. Very pleased.
Healthy Paws has been amazing for our family. Whenever one of our pets has had an issue - from our cat with cancer to our dog that needed knee surgery -- Healthy Paws has been right there with us, covering 90% of the costs of treatment. Submitting claims is incredibly easy, and we have always been reimbursed quickly. I recommend Healthy Paws to everyone.
My dog has had coverage under a Healthy Paws policy since 2011. Because she was a rescue and had experienced a lot of neglect, we were concerned that she might have some medical issues eventually, so we took out a policy for her right away. In the last 6 years, our dog has benefited from a life-saving diagnosis and two major surgical procedures, all with support from our Healthy Paws policy. Healthy Paws has been simply outstanding. Their online claims filing process is very easy to use and claims are reviewed quickly. My most recent claim was expedited, at the offer of the helpful claims representative, when I let her know I was concerned about receiving the funds in time to pay the... Read More
We purchase insurance and hope we never have to use it but when we do we expect the claims process to be quick and painless.
Healthypaws Pet Insurance has exceeded all my expectations. Their customer services was 1st class and their claims process was extremely quick and easy.
This being my first claim (hopefully last), they helped me through the claims process which allowed for a quick reimbursement of my vet expenses.
If you want world class service, I highly recommend Healthypaws Insurance.
I would strongly recommend Healthy Paws. This was my first time getting a puppy and insurance and I could not be more happy with my choice. Healthy Paws customer service is unparrallel. In my experience, I would call before service hours and get a phone call ten minutes after they open. It was quick and easy filing my claim I did not fax just email or through the app and they would receive my information.
Healthy Paws' coverage is very satisfactory but its customer service is not. It provides email, fax number, and post office box address on its claim forms as methods for claim submissions--with no explanation that one may be faster than any other. I don't have a fax machine or a scanner in my home so I first mailed my claim forms. And then waited and waited and heard nothing. So I called. Customer Service said they had not received my claims, that the mail can be really slow. Two weeks slow?? No way. Though they wouldn't admit it, seems HP checks its p.o. box maybe once a month if that. I asked my vet to fax my forms and HP received them and processed them quickly. I faxed my next claims... Read More
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
Susan,
We’re sorry that your customer service experience do not meet yours or our expectations. We check our PO Box multiple times a week, but between the volume of mail and time to scan into our system, it can take longer than an email or fax to get attached to you account. To meet the demands of our clients and vet hospitals, we do use multiple fax numbers if issues arise with one of them. That was why our customer care team member asked if you knew which number was used. With the volume of faxes we receive, it can take a week (not 2 weeks) to get that information attached to your account when our fax volume is high.
As our team member suggested, our phone app will attach the appropriate information directly to your Healthy Paws account. We understand phone storage may be at a minimum, so our app is small compared to others and you can always un-install the app/re-install whenever you need it.
We have both our French bulldogs insured with Healthy Paws. The app makes it so easy to file claims on your phone, and you can even sign up for direct deposit. One of our dogs recently had to have major surgery - Healthy Paws not only paid our claim quickly, but the followed up to see how our pup was recovering. I wish my insurance company was as kind and courteous!
Healthy Paws insurance is affordable and has excellent coverage. I would never dream of not having my pet insured anymore. It is such great peace of mind knowing I will never have to make a decision for my fur babies based solely on finances... thank you!
Great customer service, Quick to approve invoices and send payment
Top Rated
Our Partner
- Trusted by More than 625,000 Parents
- No Enrollment or Administrative Fees
- No Maximum Annual or Lifetime Payouts
- Most Claims are Processed in 2 Days
