Healthy Paws Pet Insurance Review
3,291 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.
Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
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3291 Customer Comments & Reviews
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Great company - they stand behind their commitment and contract with their customers. One of my dogs was diagnosed with cardiac issues 2 months after we signed up for Healthy Paws. I contacted them - figuring that I would have to argue and fight for coverage. And I was wrong. Healthy Paws covered and continues to cover all of my dogs medications and treatments for his cardiac issues. Medications cost over $250 per month. Quarterly Echocardiograms run over $500. Add in regular blood work, monthly ECGs, and all the misc. charges that come with treating a chronic condition. Without this insurance, I could not have afforded the treatment for my dog's cardiomyopathy and irregular heart... Read More
We have a 12+ year old French Bulldog. I began monthly Healthy Paws Insurance when she was about 10 years old. They do not cover pre-existing conditions, and I understood that going in. She had never exhibited breathing issues. Last month her ability to breath properly suddenly deteriorated. We did our research and decided the best and perhaps only option was soft palate laser surgery. It was a very difficult choice and a very stressful week for our old, but tough girl. A week later and she is doing fantastic! Not the choice everyone would make, I'm sure. Almost as fantastic as her recovery has been Healthy Paws. They have covered everything they said they would. To a... Read More
My little one Lola, a 10 year old Boston Terrier, who I have had since she was 8 weeks old, sadly became almost 100% blind due to cataracts that progressed so rapidly that surgery was our only option to help restore her quality of life. It was a scary decision to make but fortunate enough that I was able to make the right decision to do it because we have insurance with Health Paws! She can see perfectly again!!! Surgery as an option is VERY expensive and many pet owners cannot afford do it on their own if they do not have insurance. Healthy Paws covered 90% of it and with no hassles! Its so easy to submit a claim by uploading a picture of the invoice on my phone and within days I have... Read More
At a time when your pet is unexpectedly sick and needs emergency care and a hospital stay; which leads to costly medical bills, Healthy Paws is the insurance company to have.
They have kept their promise to process claims quickly. We previously had a different insurance company which does not compare to this level of coverage.
STOP LOOKING AROUND! Let my experience save you time and from reading the reviews of other companies out there. I spent 3 days (6-8 hours each day) researching all the pet insurance companies available to me for my fur babies. I chose Healthy Paws based on research, reviews, ratings and price comparisons. I am so happy I did. I made the right choice. My newly adopted and street rescued pup after several months of top notch care and training ended up lame. The lameness continued with appropriate vet care and watching and waiting, meds, therapy and still increasing got worse . Finally it was decided the front elbows both had FCP and needed surgical intervention as soon as possible to... Read More
Our 3 1/2 year old German shepherd Jaxx tore the CCL in his knee. Jaxx's surgery went well and before the stitches were even removed Healthy Paws let me know they'd be sending me a check for 90 % of the bill! What a relief! There were no extra phone calls to our vet or surgeon or even us. They just paid it! And I got a very heartfelt email checking to see that Jaxx was doing better. I breathe easier knowing that we have Healthy Paws in our corner. I'm so glad I chose them. Their rates are reasonable(much better than most!) and their service is outstanding. I also love the app and how easy it is to file a claim.
Teresa
I have a four year old pit bull mix. When he was a year old, he tried to catch a stick on the bounce and punctured his throat. After spending $1000 and 8 hours in the emergency vet - I got pet insurance. Earlier this year I was in the park when a gal with a small dog threw her very small ball in front of my dog - which he promptly swallowed and then started to choke. Another 8 hours in the emergency vet and another $1000 (if he'd had abdominal surgery it would have been more like $10,000. I submitted the claim on Sunday and had a reimbursement check on Wednesday. Not even a month later, a routine lab test showed enzyme levels that were off the charts. Was advised that he had signs of... Read More
This is the email I sent back to Healthy Paws when they inquired how my baby was doing after her surgery. "Tim Weiss and Healthy Paws, Thank you for asking about my baby Eeyore. she is slowly recovering and hopefully will be all healed up soon. We're hoping the surgery solves all of the issues she has been having over the last several months so she can return back to my happy hyper pug!! Thank you for checking on her and processing her claims so quickly. I don't know how we would have survived without her insurance. This crisis was completely unexpected. Hopefully the many years to come are back to being uneventful and just full of happy barks and tail wagging. Thank you again and have... Read More
I am pretty happy with the plan, and I like that I can submit claims very easily through the app. There is a major issue that I am not happy with. One thing you should be aware of is that the price quoted for the deductible is NOT the deductible unless you have chosen 100% reimbursement once the deductible is met. I chose 70/30% reimbursement after a $500 deductible. At the beginning of each insurance year, 30% is applied against my initial claims and THEN applied against the deductible, That makes my deductilbe $650, not $500. Others have told me that their pet insurance does not work that way, and none of my other insurances work that way -- health, auto, home, personal... Read More
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
Diane,
We do our best to be transparent regarding how our reimbursement calculations work. We include this information (including examples) on our website within our "Frequent Asked Questions" page, and on our "For Customers" page within our website. Our process for calculating reimbursements are approved by each state's Department of Insurance. There are many pet insurance companies that use this same method for determining reimbursement amounts.
We appreciate your input on the Explanation of Benefits a client receives for claims and on prescription food coverage. We are always looking to provide the best coverage for our clients and your opinions will help us in that goal.
My experience with Healthy Paws was not positive. After satisfying their conditions, waiting period, deductible, when I needed pet insurance, the reason why I got pet insurance, was to be covered in the event of accident or illness. After the waiting period and satisfaction of the deductible, I switched to a new bag of dog food, Kirkland from Costco. My dog had been eating that same brand without problems for several months. 4 days after starting the new bag, my dog began to vomit. This continued to increase until the early am of the 4th day when there was rectal bleeding and other scary symptoms. I rushed her to the vet ER. Fortunately my pup recovered, but a terrifying experience,... Read More
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
Rita Marie,
We’re sorry your pup was so ill and hope he is doing better! All claim decisions are based off of your pet’s medical records and the signs/symptoms that are noted by your veterinarian. We use a pet's medical records and notes written by the attending veterinarian to determine if there are any pre-existing conditions which would keep us from approving a claim. At this time, it looks as though we have not received all of your dog’s medical records, which is why we denied your claims. Our Customer Care Team sent an email outlining what we are currently missing. Once we get those records, we’ll be able to re-open your claims and make a determination of coverage.
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- Trusted by More than 625,000 Parents
- No Enrollment or Administrative Fees
- No Maximum Annual or Lifetime Payouts
- Most Claims are Processed in 2 Days
