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Pawp Pet Insurance Review
33 Customer Comments & Reviews - see all comments
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Founded in 2019, Pawp is a digital clinic for pets that offers unlimited 24/7 access to online vets plus an annual $3,000 emergency fund. For a low flat fee of $24/month, you can protect up to 6 pets within a household at no extra cost, and your dog or cat can receive up to $3,000 once a year in case of an emergency with no co-pays or deductibles under the company's simple plan. Pawp is a privately-held company located in New York, New York.
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33 Customer Comments & Reviews
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Scam. My dog infested 7os of chocolate and we had to rush her to the vet as she was visibly shaking. Vet induced, she puked and they kept her overnight because she was still shaking and 22lbs. Vet said her organs would have shut down if we hadn’t gotten then: They hydrated her and gave her meds until she was okay: pawp nitpicked the notes, didn’t call the vet, and decided she didn’t need the treatment and didn’t cover the 2000 visit, they will take your money.
Signed up on 1/23. Used service on 1/23 to speak to Vet. (It was a Vet tech not a vet) She offered advice on diet which we were already doing. My dog died on 1/29. Canceled on 2/24. was told no longer have emergency fund but can use vets. Found out was charged for 2nd full month, Asked for a credit. Was told no. Escalated to supervisor/manager. No manager responded and then my emails were ignored. They continued to send me marketing emails with my dead dogs name on it. Just a money grab company with horrible customer service.
Pawp refused to pay for a very severe emergency on a dog that have been attacked to the tune of $1600 (with two other vet bills that came later within two weeks totalling another 900 and $500 within a week of that first incident). They had the audacity to tell us that it wasn’t a true emergency. We had just gone through a terrible disaster of subzero temperatures, excessive winds that left many people homeless and without heat and power and yet somehow even though we didn’t have communications abilities, we were still denied. We were actually declared a natural disaster area. I’ve reached out to our attorney and will be contacting the insurance commissioner for the state of New York... Read More
I bought this "Insurance" 4 Month ago and it turned out to be a major waste of time. I used the chat even the emergency chat but the upper respiratory infection of my Cat was not deemed an emergency..Until my cat had an emergency with 103 f Fever.
The fact that Pawp is advertising this as a great alternative to Pet Insurance is grossly a FALSE ADVERTISING and very deceiving.
And it could cost you much more in the end because not every emergency is visible over Zoom, especially since Cats know how to hide there illness.
You can get what Pawp offers for free at Chewy.com for example and many other online Pet Websites and services.
I bought this insurance for my cat. Last July, as I was out of the country, the sitter had to take my cat for an emergency, as instructed by me. I then contacted PAWP but they told me the sitter or I had to contact first their vets online. The lady I talked to told me that they could cover the expenses but the I wouldn't be eligible for the $3000 emergency fund anymoe. Ok I said. Maybe for some other time. I then noticed a growth on my cat and I made an appointment two weeks ago with his vet. The growth was benign, but it happened that by coincidence he developed the same symptoms as in July. He had to stay, and the vet took urine and blood samples. He also had to be taken every other... Read More
The vets are horrible with no bedside manner. The first time I called I was assigned a vet named Ann who told me over text that my dog probably had a blood clot or cancer but that the test to find out would not be covered and that if she couldn't walk that was okay b/c I could use a harness to pull her around. SHOCKING, UPSETTING and I'm not sure it will prove to be the case at all. Then I reported it and low and behold the transcript that Ann submitted didn't contain that language. I'm out. Horrible waste of money. Also Ann and the subsequent people that I spoke to told me that they only cover life and death situations. So if you need money for an ACL Surgery or something like... Read More
I have owned pets off and on for the past 60 years. I’ve been online for the better part of the past 35 years. What the internet has done has introduced me to businesses which I might want to patronize on the opposite side of the country and world. What the internet has also done is to enlighten me about those businesses that I would much rather dismiss. Pawp, pet insurance, is one of the later. This pet insurance company, based in New York state, has a handful of online presences with Facebook, all starting with titles that start with ‘Ask A Vet.’ I’ve investigated all three of these and none had a veterinarian present for any significant amount of time. One of these, ‘Ask A Vet... Read More
Absolutely NOT a good idea! I signed up in June of 2021 without reading the fine lines. In distress, in the middle of the night, when emergencies usually happen, you are not going to have time to get approval for an emergency vet clinic , trying to send videos of your pet, etc! You should be the one to deem it is an emergency not them! I came home one night and found my dog almost lifeless and rushed her to an ER clinic where she was put in an oxygen tent over night along with fluids and blood work until she could get to her normal vet the next day when he opened. It was suspected she had a stroke, or severe seizure. I was in shock thinking I was loosing my dog, and almost did, that I... Read More
Absolutely NOT a good idea! I signed up in June of 2021 without reading the fine lines. In distress, in the middle of the night, when emergencies usually happen, you are not going to have time to get approval for an emergency vet clinic , trying to send videos of your pet, etc! You should be the one to deem it is an emergency not them! I came home one night and found my dog almost lifeless and rushed her to an ER clinic where she was put in an oxygen tent over night along with fluids and blood work until she could get to her normal vet the next day when he opened. It was suspected she had a stroke, or severe seizure. I was in shock thinking I was loosing my dog, and almost did, that I... Read More
Hey, I'm only considering this, and began to think about having to wait 5 days for approval on an emergency. My cat just got attacked by two dogs. I couldn't even get any vet to see him. They referred me to an emergency facility nearly an hour away. I blame myself in so many ways, but my poor cat, best friend of 12 years and by all who ever met him in agreement he was the most awesome cat they ever had seen, I lost him and there was little I could do for him. I was shattered. I'm not convinced this is such a great thing. I'm leaning towards scam.
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Our Partner
- Trusted by More than 625,000 Parents
- No Enrollment or Administrative Fees
- No Maximum Annual or Lifetime Payouts
- Most Claims are Processed in 2 Days
Pawp is not an everyday-health-concern type of insurance. It won't cover your pet for an exam to determine why he or she is limping, for example. However, it will cover a lot of worst case scenarios—those that the company considers emergency situations. The maximum amount Pawp will reimburse you for an emergency is $3,000. That may not be enough to cover more serious surgeries but it can help ease the burden of a large, unexpected vet bill.
Pawp's plan does offer a few very appealing features. There are no co-pays or deductibles. You can choose any licensed vet in the event your pet needs emergency care. In addition, vet bills are paid upfront on the same day they are incurred directly to the vet providing services. Besides, they offer unlimited 24/7 access to online vets who will answer any health, behavioral or nutritional questions you might have. They will also determine the urgency of your pet’s situation so that you can avoid unnecessary trips to the vet and expensive bills.
So while this plan’s coverage might not be as extensive as other traditional insurance policies, it is a great option for the vast majority of pets that don’t have insurance or any financial protection whatsoever. Less than 3% of pets in the U.S are insured, resulting in a very high number of financial euthanasia and surrender cases, which Pawp hopes to reduce with an affordable emergency plan.