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Pawp Pet Insurance Review
33 Customer Comments & Reviews - see all comments
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Founded in 2019, Pawp is a digital clinic for pets that offers unlimited 24/7 access to online vets plus an annual $3,000 emergency fund. For a low flat fee of $24/month, you can protect up to 6 pets within a household at no extra cost, and your dog or cat can receive up to $3,000 once a year in case of an emergency with no co-pays or deductibles under the company's simple plan. Pawp is a privately-held company located in New York, New York.
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33 Customer Comments & Reviews
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Scam!!!!! Same story with my dog as the others.. vet didn’t think it was an emergency, didn’t approve the insurance, the vet who examined her in person said she needed to be treated or she was at risk of death due to dehydration and other complications and elating to a dog having a fever of 105 for two weeks!!!! Pawp is the biggest scam of all. I wonder how it’s even showing that it has 4 stars when it first comes up on Google because when you read the reviews they are mostly all 1 star!
So, I understood the paramaters of Pawp Pet Insurance. My puppy ingested something and became violently ill. I rushed her to the vet where they immediately deemed she has a blockage in her duodenum and needs an emergency ultra sound. I called Pawp to get the emergency activated, and they said NO I NEEDED TO VIDEO CALL THEM BEFORE I rushed her to the Vet. How in anyway is that insurance or looking out for a pet. Let her possibly die so I can make a video chat? SCAM, LIARS, NOT INTERESTED IN PET HEALTH IN ANYWAY!
This company is a total scam and they prey on people who love their pets. I am actually going to sue them in small claims court. They diagnosed my dog via a video and said the issue was "not life threatening." It turns out my dog has a dislocated leg (which I TOLD the vet I suspected it was because the leg was dangling and I could feel it) and my dog is now having emergency surgery. A dislocated leg is, indeed, life threatening and they were absolutely NO help at all. A total WASTE of money and a scam, in my opinion. I have read dozens of reviews and they are the judge and jury on what they wish to call a "life threatening emergency." If my dog passes away, I am putting them out of... Read More
I have had so many issues with Pawp! I had to use the emergency service fund because my cat was in an emergency. The vet I had a video call with also agreed it was an emergency and I followed all their steps. The vet clinic tried to get ahold of Pawp to pay for the visit with the emergency fund they said I could use with no response. When I tried to get help from the support team they stopped responding! I have had so many issues with this company! They have wrongfully charged me multiple times also. Don't do it! Save your time and money to pay for a better insurance!
I’ve called 3 times and tried “chat”. I can’t reach anyone?? I need to speak to a live person
I haven't had to use the emergency servic yet but their Vets are not much help,one even disconnected on me. Its like they have a script and may not be actual veterinarians, because the information they give to help is very generic and what you would find on a google search. Maybe I am over critical because I have worked with animals my whole life and as a vet tech. But sending a diagram and saying its a flea allergy when I 100% know its not, is not helpful.
Horrible had an emergency vet approved the 3000 funds and jason/James was rude in claims and did t pay anything. There vets also misdiagnosed my dog he died thanks to there poor service. I have a video and everything to prove it
This company is terrible! I paid insurance for a year never had an issue. when my dog had an emergency i contacted them and texted with a vet they asked me to send a video of my dog to review if it was an emergency. they made it much harder then necessary at a very difficult time.after speaking to the vet he decided this is not an emergency and doesn't qualify for the emergency payment. i then rushed my dog to the hospital paid for it. they treated it and said it wouldn't have made it to the next day unless treated. I canceled my insurance with them! much better to invest an additional few dollars a month and get a legit actual dog health insurance. If I could rate them Zero Iwould
Pawp canceled my membership because payment was due September 3rd a month after signing up on August 3rd. I didn't have a dog on August 3rd. They don't have their act together at all. They showed me who they really are
I have this service, and it has been one of the worst experiences I've had ever. My dog didn't eat and drink for 2 days, (it takes 3 days to die of dehydration) and they would not allow me to access my funds so my dog wouldn't die. They said that it was not an emergency and that they would not pay. One of the scummiest companies I've done business with in a long time.
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Top Rated
Our Partner
- Trusted by More than 625,000 Parents
- No Enrollment or Administrative Fees
- No Maximum Annual or Lifetime Payouts
- Most Claims are Processed in 2 Days
Pawp is not an everyday-health-concern type of insurance. It won't cover your pet for an exam to determine why he or she is limping, for example. However, it will cover a lot of worst case scenarios—those that the company considers emergency situations. The maximum amount Pawp will reimburse you for an emergency is $3,000. That may not be enough to cover more serious surgeries but it can help ease the burden of a large, unexpected vet bill.
Pawp's plan does offer a few very appealing features. There are no co-pays or deductibles. You can choose any licensed vet in the event your pet needs emergency care. In addition, vet bills are paid upfront on the same day they are incurred directly to the vet providing services. Besides, they offer unlimited 24/7 access to online vets who will answer any health, behavioral or nutritional questions you might have. They will also determine the urgency of your pet’s situation so that you can avoid unnecessary trips to the vet and expensive bills.
So while this plan’s coverage might not be as extensive as other traditional insurance policies, it is a great option for the vast majority of pets that don’t have insurance or any financial protection whatsoever. Less than 3% of pets in the U.S are insured, resulting in a very high number of financial euthanasia and surrender cases, which Pawp hopes to reduce with an affordable emergency plan.