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Alside Replacement Windows Review


ConsumersAdvocate.org Rating: 3.7 / 5 (Very good)
102 Customer Comments & Reviews - see all comments
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Alside is a manufacturer of sliding, replacement windows, gutters, downspouts, railing and insulation products for both homes and businesses. The company offers an extensive line of vinyl replacement, new construction, and sliding patio doors with lifetime warranty. Alside with the help of its specialists give clients the option of selecting color, design, styles and window frames. Aside from its line-up of window configurations, the company also offers a wide selection of window configuration of grid patterns and glass styles that can complement individual client taste and preference.

Services and Features

Alside has 3 major types of window products; vinyl, aluminium and wood. Wood windows are effective insulators but can be difficult to maintain due to constant exposure to the elements. It also requires caulking and painting.

Vinyl Windows have high thermal efficiency, durability and are easy to maintain. It doesn’t require painting and its sash and mainframe include several insulating materials that helps achieve maximum energy efficiency.  

Alside Horizontal Vinyl Siding products include Odyssey Plus, Charter Oak XXL, Charter Oak XL, Charter Oak, Conquest, Cypress Creek Variegated Siding, and Williamsport Colonial Beaded. Other choices are steel siding, specialty siding and vertical vinyl siding.

Alside Windows have Limited Lifetime Transferable Warranty. It covers Vinyl Mainframe, Sash Frame, Moving Part, Fiberglass screening, insulated glass unit and screen frames. Included in its warranty is repair and replacement of defective parts.

Services and Features

Eco-Friendly

Energy-Saving Performance 

Online Product Registration

Store Locator

Free Quotation

Online Brochure

Free Home Consultation

Window Types

Sliding Windows

Jalousie Windows

Awning Windows

Single-Hung Windows

Garden Windows

Picture Windows

Egress Windows

Casement Windows

Bay Windows

Hopper Windows

Window Frame Materials

Wood

Vinyl

Fiberglass

Aluminium

Energy Efficient Windows

Thermal

Triple Pane

Double Pane

Energy Star

Plan Details 

Warranty

Lifetime

Installation Fee

Not Stated

Price

Not Stated

Replacement Windows at Alside

Alside goes beyond the aesthetic and provides homes and businesses s more window solution. With its ClimaTech features, Alside helps your home or business become energy efficient. Its ThermD stainless steel intercept warm-edge spacer improves thermal comfort during summer or winter. Its anti-glare helps repel heat while filtering UV rays.


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Customer Comments

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D
David
6/19/2018
We purchased the Alside UltraMaxx windows for our home because it was the highest quality window they offered at that time. We have had to replace nearly if not all sashes due to leaking seals which leaves permanent streaks on the glass. The Warranty Dept. has not responded to my written on line request form, will not answer the phone and will not return my calls. I give them a one star rating because it is the worst rating I can give them on this page. They deserve a negative five stars! Very poor quality, shop smart.
141 People found this helpful.


H
Heidi H
6/5/2018
I am extremely unhappy with Alside's Warranty Department. We made an online claim in March 2018 for a warranty issue on a window in our home. We cannot get anyone to call us or email us back. I have called the phone number and sat on hold for hours and no one ever picks up. I left my number for a call back and have never received a call back. When this posts it says I am in Colorado however I am in Idaho...
118 People found this helpful.


Mary B
6/15/2018
I contacted Alside for a window replacement over a year ago and they will not respond. Never again!
102 People found this helpful.


T
Tim
6/25/2018
We had our windows replaced by a professional contractor in 2012 and in May 2018 noticed that 2 of the top of the line Liberty III triple pane units were showing stains and dirt on the inner glass surfaces. Per warranty instructions submitted claim for services in writing. After 3 weeks with no response I also submitted a inquiry from their website link. It has been 1 month and no responses to either inquiry. Customer service appears to be an oxymoron for this company - I would caution anyone who is considering purchasing their inferior products.
92 People found this helpful.


Roger E
7/5/2018
We bought these windows for the whole house about 11 years ago. In the last 5 years these windows have started to fail. The seal is apparently defective as the inside of the double pane is getting a brown film especially near the grills. About 2 months ago I called for another replace for a failed window. After picking it up from the distributor, I opened it when I got home and found just the glass. It was not mounted in a frame. I called Alside and was told these windows were discontinued. They said it was no my responsibility to find another company who would switch out the existing frame with the new glass. We paid good money for a product and company we thought we could depend... Read More
72 People found this helpful.


N
N
1/23/2018
Alside "lifetime warranty" is a joke - they will do nothing but waste your time. Do NOT waste your money on these windows.
70 People found this helpful.


D
David
9/15/2017
New construction home is ten years old and five windows have all had seal failures, these windows started failing immediately. The company's warranty states that it covers this build quality issue, however when you try to get them to replace them they claim the windows are prorated and they charge you for the replacement. Inferior quality, poor construction, bogus warranty. stay away from this company its not worth having to start replacing windows every few years.
67 People found this helpful.


G
gram71160
6/22/2018
your online claim report doesn't work where is your customer service ??? I need my windows replaced the windows were brown now that color turned to green not what I ordered.
56 People found this helpful.


J
jerry
6/15/2018
Windows are ok. Just better hope you don't have to make a valid claim.
55 People found this helpful.


S
Scott
3/27/2018
We bought a house with Alside replacement windows in it and have had nothing but a horrible experience trying to find parts thru them. I have called at least 4 times and each time they say they will call me back with a response and I get NOTHING!!!
55 People found this helpful.



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