10 Best
Travel Insurance
of 2024
Travel Insurance
of 2024
Promoted
Our Partner
🏖️ Best Price Guaranteed: Compare & Buy Insurance
- Recommended by Forbes & USA Today
- Over 100,000 Verified 5-Star Customer Reviews
- Instant Coverage for Domestic & International Trips
- Cruises, Theft, Cancellations, Lost Baggage, Medical & more
CSA Travel Insurance Review
ConsumersAdvocate.org
114 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
CSA Travel Insurance is owned by Europ Assistance, a company that specializes in emergency assistance services.
CSA Travel Insurance is based in San Diego, California and was started in 1991.
The company mainly offers two types of travel insurance that covers basic items such as trip cancellation, interruption and delays.
CSA Travel insurance optional items include rental coverage and trip cancellation for any reason with its Custom Luxe plan.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for CSA Travel Insurance
114 Customer Comments & Reviews
Loading Reviews ...
My parents canceled their vacation rental 2 months ahead of time and now they have to fill out 5 forms just to get their money refunded!!!! The time it would take to get all of these forms filled out is absolutely ridiculous. My parents are 73 and 81 and cannot manage to all of this online. CSA is a travel insurance that has made it incredibly difficult - if not impossible - to get the refund that is deserved. I called customer service and was 20th in line!!! After a 25 minute wait I finally got to speak to someone but of course nothing could be changed. The website says "cancel for any reason", but that is NOT true!
Waste of money !!! My renters purchase this insurance and just because the renters lie about the damage they cause, the company denies the claim. Even with text message proof that they admit causing the damage. Horrible company !
Save your money. Don't buy from these scam artist. I purchased my policy prior to their insurance contracts excluding claims due to COVID. I was rejected all 5 times of pointing out why I was covered. (Quarantine issues) My discussions with an attorney resulted in the obvious of their refusal to pay my $17,000 claim to be flat out wrong. Yes, I'm suing. However, I will lose a percentage of the $17,000 to attorney fees. If you try to call them, there long drawn out explanations and keypad selections lead to more long drawn out explanations and keypad instructions. Plan on 30 to 45 minutes before you get a live body.....then suddenly your connection is cut off!! Back to... Read More
This company sucks. Takes forever to get through, forever to get a call back, and the representatives are clearly not happy in there jobs as they are super rude! They make it really difficult to file a claim!
This website is flawed. It shows 3.5 stars, but at the time of this writing, CSA had ZERO positive reviews. All reviews are negative. And this is another.
I'm with the other people that wrote reviews, scam, not a very good company. My mom found out she had cancer so we had to cancel our trip. Filled out all the paperwork through their portal, but they said they didn't receive it. Sent all the paperwork to the rep who had our account and 2 months later still nothing. We got lucky b/c the company we booked our trip through let us reschedule. It worked out for us but beware of this company as they are slow and want to take your money.
It’s a SCAM! Don’t buy, do not waste your money on CSA Protection. WestgateCruiseandTravel strongly recommended CSA and neither company will help me.
My airline moved my flight multiple times and then cancelled by flight all together and CSA still refuses to reimburse me.
At the end of the day, how can an insurance group not provide coverage for something completely out of my control.
I’d give them NO star if I could.
I have been trying to change my dates as my cruise was cancelled. I received 1 email stating that it would happen. That was in April. Since then I have heard nothing. My policy number is 2003W2916-R1 It was from 6/4/2021 to 6/ 11/2021 and I need it changed to 8/5/2022 to 8/12/2022. The destination is still Bermuda. Thank you for checking into this
Dan Fereira
Horrible company DO NOT PURCHASE!! They will do everything to not refund your money. Was a complete waste of my money. I was out $785!!! My son got covid 3 days before my trip. I had the covid coverage and they refused to refund my money. I am a single mom of 3 and was out of work I needed my refund desperately. This company is a scam!
Please do not waste your money on CSA Protection. My airline moved my flight multiple times and then cancelled by flight all together and CSA still refuses to reimburse me. At the end of the day, how can an insurance group not provide coverage for something completely out of my control.
Top Rated
Our Partner
🏖️ Best Price Guaranteed: Compare & Buy Insurance
- Recommended by Forbes & USA Today
- Over 100,000 Verified 5-Star Customer Reviews
- Instant Coverage for Domestic & International Trips
- Cruises, Theft, Cancellations, Lost Baggage, Medical & more