We research all brands listed and may earn a fee from our partners. Research and financial considerations may influence how brands are displayed. Not all brands are included. Learn more
  1. Home
  2. Vacation Rentals
  3. VRBO Review

VRBO Vacation Rentals Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
114 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
 
VISIT SITE

VRBO is a travel search engine which is a registered trademark of HomeAway.com. It offers information on over 2 million house rentals worldwide with more than 25,000 pet-friendly properties to choose from. It also provides detailed listings on properties such as those with free baby and kid amenities.

Services and Features

VRBO makes searching for a vacation rental simple by letting you enter a destination and travel dates. It also has search filters which lets travellers narrow down results. Travellers can inquire on 3 or more properties which increases their chance of booking. It also has a “Book it Now” option to select a listing.

The company ensures that the money spent vacation is covered with its Cancellation and Damage Protection. This covers non-refundable refundable trip costs in case customers need to cancel their trip due to selected reasons. Typically, vacation rental payments become non-refundable 30 to 90 days in advance of the arrival date. With Cancellation Protection, consumers can insure their trip cost of up to $50,000 if they need to cancel and reimburse due to covered events such as flight cancellations, mandatory evacuation, job loss, injury, sickness, and more.

Damage Protection helps travellers be protected against expenses incurred due to accidentally damage a vacation rental property. This can reimburse travellers if their refundable damage deposit is withheld due to a covered loss. Coverage is offered starting from $59 up to $1,500 with no deductible.

Accommodation

Single Family Style Home

✔

Condominium

✔

Town Home

✔

Cottage

✔

Villa

✔

Apartment

✔

Website Features

Instant Booking

✔

Loyalty Programs

✗

Social Media Integration

✔

Visual Calendar

✔

Currency Setting

✔

Language Setting

✔

Client Information Management

✔

Mobile App

✔

Search Filters

✔

Predictive Search

✔

Favourite List

✔

Property Galleries

✔

Google Map Integration

✔

Simple Checkout

✔

Website Fees

Guest Fees

4% to 9% of rental amount excluding taxes or deposits

Host Fees

$349 a year

Listing Fees

Not Stated

Payment Options

Credit Card

✔

PayPal

✔

Mastercard

✔

Amex

✔

Visa

✔

In-Person

✔

Support

FAQs

✔

Community Forum

✔

Knowledge Center

✔

Customer Reviews

✔

Phone

✔

Vacation Rentals at VRBO

VRBO has a wide variety of vacation rentals and accommodations including kid-friendly and pet-friendly properties. It also offers Cancellation and Damage Protection for non-refundable trip costs for covered reasons. VRBO also promotes travel confidence by giving added protection through Security Deposit, Emergency Rebooking, and Comprehensive Payment Protection.

Our Comments Policy  |  How to Write an Effective Comment

Leave a comment for VRBO Vacation Rentals
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

114 Customer Comments & Reviews

Loading Reviews ...
D
Don
10/21/2021
At one time VRBO/Homeaway was a platform I liked to use as an owner and we had some great success first few years. Constant changes in the platform and horrible support where as they were more than willing to listen but did nothing to correct what in fact they created for problems has left me with a wish to completely disconnect from them. They are completely disconnected from the owner, admit often that they caused the problem and yet take away ranking for the very problem they created. If I had a week to write and explain what only some of the issues have been it still wouldn't be enough time. I see the relationship ending soon after 15 years and am thinking that on the several... Read More

katherine.vanallan
9/9/2021
Innisbrook condo 9/3 to 9/6 WORST CONDO EVER broken coffee maker, dirty balcony cob webs all over, cable and wifi cords strewn all over the floor. Ratty lumpy brown ugly sofa bed, Bathroom so small and bad no one could take a shower and no one did. I was totally and absolutely embarrassed for my guests who were clearly displeased. For this much money the service Florida Vacation Rentals and VRBO should be ashamed. I will never use either VRBO or Fl Va rentals again ever, Innisbrook, 2250 Canterburry Innisbrook golf club. Looks like a room from the 1940. Table had stains and looks like the furniture came from a consignment shop never again

Randy G
9/6/2021
Had a rental on Davis Park that was horrific our family traveled 8 hours and no other homes were available ,VRBO was useless we sent pictures that showed the disrepair and masterfully distorted pictures that the owner submitted.No help we were stuck 8000 dollars wasted never again VRBO Avoid the handkerchief house you will need lots of Kleenex!

rpmonteiro67
8/27/2021
It is the worse company, its customer service is horrible and they do not honor the cancelation policy regarding the weather issues that are out of our control, such as the fire on South Lake Tahoe. We are not able to reschedule or be relocated to any other place that they might have available. Unreliable, not a trustworthy company at all. Long time on hold, they don't answer emails, I will never more do business with them. It is the worse experience ever.

sdsoundguy
8/26/2021
What a rip off!!!My wife reserved a cabin in Arrowhead for us which we found i could not get that off vacation wise and we canceled in less than 24 hours. We received no communication from them now they are claiming the host is refusing the refund, I will get it though with a credit card dispute through my bank. Do not do business with this company very unethical. They have no clue to customer service or communication. Saying the host is refusing the refund wow what a scam obviously from the reviews here they don't care about their reputation.

K
Karen L
8/16/2021
Absolutely the same experience as Satender Y, cancelled my reservation because it was the host's birthday, seriously, and no refund!! I'm beyond livid about this. Customer service is completely useless. I hope this company goes out of business quickly, it's a terrible platform in every way.

Satender Y
8/7/2021
Not recommended at all. This is just a booking platform with shady third parties connections. They cancel at last moment and you will struggle to get a full refund - forget about re-booking. Their customer service has no clue what they are doing. Horrible experience. Will never go back to them.

coachlydiahunt
7/20/2021
DO NOT USE VRBO- their customer service is trash and they do not protect nor care about you as a client. We booked a stay several weeks prior to an event nearby in Florida. 8 days prior the owner cancelled our booking with no explanation. After over an hour on hold, being hung up on in the first call, told we didn’t pay fees (when we actually did, we were charged weeks ago and refunded upon cancellation) only to call back and be told the owner had roof damage due to a storm. Because it is within a week or so of our stay there is no longer any homes within our budget or needs and Vrbo says they will help cover any extra cost if the reservation is canceled by the homeowner without 30... Read More

sonyasamuels51
7/8/2021
Natural Emergency I scheduled a vacation in good faith on 7/6 to 7/13, for a one bedroom apartment, on the beach with the owner Daniel, and I paid over $1000.00 for the property. Unfortunately, a Hurricane threatened the State of Florida. The airlines canceled MY flight and unable to use my vacation. I called the owner and he kept referring me back to customer service, and they kept referring me back to the owner, giving me the run around, and REFUSING to issue a refund. I have no control over the natural disasters. This situation is disheartening, because I paid my money, and they refused to issue any refund. They have to be more concerned with their customers, and they need to have a... Read More

swick8709
7/6/2021
gross house, and they didnt want to refund us. 6 hour long phone calls and got nothing, so ill continue to tell everyone how bad vrbo is. didnt even help us get our money back. scamm

Top Rated
Our Partner
  • More than 2 million house rentals worldwide
  • Inquire on 3 or more properties for greater chances of booking
  • Cancellation and damage protection provided
  • Book through VRBO mobile app
  • Over 25,000 pet-friendly properties available
  • Broad list of properties that include free baby and kid amenities
  • Book with Confidence Guarantee
READ FULL REVIEW >
VISIT SITE

Related to Vacation Rentals