Promoted
Our Partner
Special Offer! Get 35% OFF Your First Order
- Featured in Elle, Forbes, The New York Times, Redbook, Today and Cosmopolitan
- Get 4 bottles of wine plus complimentary shipping with membership
- Wines start at $13 per bottle
- 100% satisfaction guarantee and no long-term commitment
- Exclusive wines tailored to your taste
WSJwine Review
ConsumersAdvocate.org
53 Customer Comments & Reviews - see all comments
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WSJWine brings the Wall Street Journal's signature level of quality and expertise to the world of wine. Customers can choose from two membership levels or shop for wines individually on the site. Members enjoy wines curated from around the world, shipped in cases on a quarterly basis, plus bonus gift bottles, upgrades, and discounts off of single-bottle purchases. Customers can read about wine producers, review awards and ratings, and see recommended food pairings before selecting wines for purchase. WSJWines was founded in 2015 and maintains its headquarters in Waco, Texas.
Every day, millions of Americans rely on The Wall Street Journal for informed market insights and news coverage. A rapidly growing number rely on WSJwine to help them make smart wine decisions – and enjoy the convenience of home delivery.
The Wall Street Journal name opens some serious cellar doors – and the wine world’s most talented, small-estate producers compete to get their wines into the glasses of WSJwine customers across the U.S.
Years in Business
15
Membership Programs
The WSJwine Discovery Club
- Start with an impressive pre-curated introductory collection for $69.99
- Future cases priced at $159.99 (excluding $19.99 shipping fee and taxes)
- Members earn credits for free bottles, upgrades to a 1.5-liter magnum, and a luxury bottle (worth $40+), plus exclusive offers throughout the year
- Customized recommendations based on your preferences
- Advance notice of shipping
- Quarterly shipments of 12 expertly selected wines
- Tasting notes for every wine
- No-obligation: Skip a shipment or cancel anytime
The WSJwine Premier Club
- Ideal for wine connoisseurs who value premium quality
- Free shipping on your introductory case, priced at $259.99
- Get 3 free bottles with your first order for a total of 15 bottles
- Future cases priced at $259.99 (excluding $19.99 shipping fee and taxes)
- No obligation: skip a shipment or cancel anytime
- Tasting notes and food pairing recommendations accompany every wine
- Selections customized according to the preferences you note in your account settings
- Advance notice of all shipments
- Exclusive savings of at least 20% off retail on all future Premier Club cases
Discovery Club Introductory Offer
|
Top 12 Reds + 2 bottles & 2 glasses |
$69.99 |
|
Top 12 Whites + 2 bottles & 2 glasses |
$69.99 |
|
Top 12 Mix + 2 bottles & 2 glasses |
$69.99 |
Premier Club Introductory Offer
|
Premier Club Reds + 3 free bottles |
$259.99 |
|
Premier Club Whites + 3 free bottles |
$259.99 |
|
Premier Club Mixed + 3 free bottles |
$259.99 |
Shipping
Members are charged $19.99 for shipping and applicable tax.
WSJwine Discovery & Premier Club Review
WSJwine is a great source for quality wines at highly competitive prices. In addition to the club collections, it has a wide selection of other wines for members to choose from, to keep their wine racks well stocked between club shipments. The company customizes wine selections based on users' preferences which can be updated at any time in the member's account settings. WSJwine also offers a 100% money-back satisfaction guarantee and members are free to cancel their membership anytime.
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53 Customer Comments & Reviews
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I ordered in November and was given a December 16 and 17 delivery date. Nothing was ever delivered. I contacted customer service about 15 times requesting help and never received a response. I guess they are no longer in business?!? Or don’t want me as a customer?! I was counting on serving the wine at my Christmas party but ended up making other arrangements.
While I have enjoyed the wines for many years, I had a bad experience that WSJ Wine customer service did not take care off. “Problem with a case? Just email us and we will take care of it” is their motto. Yet on November 23, I ordered the Advent calendar wines for a special client which they shipped to my address, even though it was a gift and I gave their name and address. I spent over 45 minutes with the person who said they put the order through before I gave them the recipients address. I told Jeffery that this was a gift, so cancel the 1st order and ship it to the proper address. I had to repeat and spell name and address as he was definitely flustered. My clients never got this... Read More
I was a member of WSJwine for two years and really loved the variety and quality of the wines I received. Then I noticed an unauthorized charge on my credit card from the company. I emailed to inquire; received no response. Emailed again; no response. Emailed again, all within one month using WSJs own inquiry form, and still no response. They then charged my credit card and sent me a case of wine I did not order and did not authorize. I tried to return the case but was unable to. WSJ would not credit me the charge back nor would they ever respond to any of my inquiries about why they sent the case without prior approval. They just charge over $200 for something not ordered and not... Read More
I just terminated after many years because the shipping has become a serious problem. the wine is good as is the price, but you cannot trust that it will be shipped.
I have been a member of WSJ wine for several years and generally satisfied, but had a negative experience recently. I received two mailings with deals on certain wines. I called to place multiple orders, gave my name and zip code to the helper and the order took about 45 minutes to place. The service person did not understand me well and at the end told me the credit card I gave him did not go thru (I gave him a second but that also did not go through). I had to put a hold on the order and call the credit card company to resolve the matter. The credit card company which told me that their record shows the operator did not enter the right numbers. I called WSJ wines again to place the... Read More
This seems to be more of a complaint board, but I have nothing but kudos! We have thoroughly enjoyed the wines they have curated for us. Has every wine been top notch? Maybe not, but on balance it has been spectacular, and just downright fun. We have learned so much! That includes discovering new varietals that we love (and will continue to order) as well as those we will avoid in the future. As for customer service, let me tell you about this experience: woke up one morning, went to the basement, and discovered a bottle had popped its cork, there was wine on the floor. I read up on this, occasionally wine gets bottled prematurely, and fermentation continues causing pressure to build;... Read More
I placed an order on December 16 for delivery to my sisters. I reached an order acknowledgment, she received the order acknowledgement and my credit card was charged. The deliver range was December 22-26. I check on the order several times, on line, each time it said unable to provide information at this time. On the 26th we e-mailed and called to inquire about the status. The customer service representative said they could not locate the record, despite having my customer number, order number and copy of the e-mail acknowledgement, but they would escalate the situation and respond within 24-48 hours. I have emailed every 48 hours to get an update and have received the same response. It is... Read More
I ordered the Wine Advent Calendar on November 1 and as of December 7 it still has not been delivered and I am told they "hope" it will deliver in 7-10 business days. After several questions to a live customer service representative, they were out of stock but are now apparently back in stock. Very disappointing as Advent starts on December 1. The entire copy and marketing around this product was for Advent and they guarantee delivery by December 1. The worst was there was no communication from WSJ. I had to reach out a couple of times via email and then had to finally call their customer service. Great, great gift idea but you need to make sure you can execute before getting into the... Read More
These guys are the worst. They bait and switch you with free gifts non stop and offers that they pull after charging your credit card and don't honor any of their guarantees.
Customer S
WSJwine Customer Service of WSJwine
Official Response
WSJwine Customer Service of WSJwine
Hi John,
We are really sorry to hear you've experienced an issue and eager to assist. A Senior member our of team will be reaching out to you. Thanks for bringing this to our attention - we looking forward to making this right!
Best regards,
WSJwine Customer Service
I agree with the other reviewers. Customer service is horrible. I asked to speak with a manager to no avail. Still waiting to get a refund. Decided to refuse shipment after waiting 2 weeks to get the wine delivered. Stay away!
Customer S
WSJwine Customer Service of WSJwine
Official Response
WSJwine Customer Service of WSJwine
We’re sorry to hear that you had such a negative experience. We’re always looking for ways to improve and would love to look further in to this and make things right.
We were unable to locate an account using the address associated with this review, so would greatly appreciate you reaching out to us by phone or email via:
https://www.wsjwine.com/jsp/customerservice/common/contactus.jsp
Thanks, we look forward to helping you!
Top Rated
Our Partner
Special Offer! Get 35% OFF Your First Order
- Featured in Elle, Forbes, The New York Times, Redbook, Today and Cosmopolitan
- Get 4 bottles of wine plus complimentary shipping with membership
- Wines start at $13 per bottle
- 100% satisfaction guarantee and no long-term commitment
- Exclusive wines tailored to your taste