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- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor
A&E Factory Service Appliance Repair Review
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293 Customer Comments & Reviews - see all comments
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A&E Factory Service is a national appliance repair company based in Illinois. Servicing residential and commercial customers, its team of trained technicians and vehicle fleet provides maintenance for all major appliance brands. A&E Factory Service is a BBB accredited business with an A+ rating.
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293 Customer Comments & Reviews
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I consider a $377 labor charge for a 15 minute refrigerator part replacement to be theft. I will never do business with A & E or Sears again. No wonder that Sears is essentially out of business!! Hope A & E soon follows!!
This is the absolute worst repair service company I have ever dealt with. I have been waiting for parts for a repair and have not received them, nor have I been given a status as to what is holding up delivery. If the parts are not available from your current distributor, use a different one! We have had several repair visits and have been without a freezer for over 2 months. Each time someone comes, they are saying it's a different issue. We've already had the circuit board replaced which then caused our circuit breaker to trip several times a day after it was installed by your technician. Then when someone came back out to fix it, they said we needed a new compressor. Impossible... Read More
If I could wouldn't leave them with a 1 star. They came to our home to fix a microwave they had to order a part had to wait a week and half for. They came to fix the microwave which isn't attached to the stove. He put a big rubber on the stove somehow he turned on the stove which caused the rubber mat to catch fire in returned put a thick which chemical fumes smoke in the rooms. Instead of taking out the pad he put it on the floor I came in and had him remove it to the patio outside the home. I said the stove is ruined he says just clean it with baking soda and vinegar, I tried everything he not only ruined the glass topping but the edging round the stove. I have not heard a word... Read More
THESE GUYS ARE SCAMMERS. They came to the house 8 times to fix our refrigerator. They never fixed it. Now looking for a new refrigerator.
This has been the worst company I have ever worked with. I have been stood up twice on my repair appointments and instead of just be moved to the next day you are moved to the next available day which in this last case is now another 15 days that I will go without a washer. In all total I will have 11 weeks in this repair. The repairman was not accurate in his first visit and did not order all of the necessary parts. Needless to say I had to wait an additional two weeks for the next appointment and was hopeful that I would finally have my washer back yesterday, but guess what I was stood up again and now will have to wait an additional 15 days for him to return. What is really... Read More
I have a 42" kitchen aid built-in refrigerator that needed service for a blocked drain line. The technicians needed to come out three times before they broke the control panel, while snaking the line the final time. This repair went on for a period of 2 1/2 months. The technician admitted that he broke the control panel and he was ordering a new on. A month went by and we didn't hear anything so we started calling and we were told that the part is no longer available. The refrigerator is only 6 years old and it costs over $10,000 since it's a built-in. We asked A & E what they could not for us since they broke the panel during there visit and we were told to contact their claim... Read More
First, there is no way to speak to a human at A&E. All options on their phone tree lead to a message to go to their website then disconnects.
A&E will schedule an appointment to repair your appliance between 8am to 5pm on some date. Their technician will no-show after you have been waiting for 8 hours without a call or message. You will then receive a robot call 1 hour or so after the technician was supposed to arrive stating that your appointment was rescheduled a week later between 8am and 5pm. This happened multiple times and there is no way to reach a human to have the problem escalated.
This company does not keep appointments and when you call they change your appointment. I called insurance co. to tell them of the problem and they have no clue. What is A&E BBB rating. "Z"?
My washer has been broken since 08/21/2023. The repair guy from A & E shows up on the 24th. They should have had the part because when I called in to report an OE code on the washer and that it would not drain. Duh, I would have brought a drain pump. This guy shows up with no drain pump, says he has to order one and it won't be here till Thursday on 08/31/2023. I said I guess I will see you next Thursday. He said yes that he would be here then. My part arrives by UPS and I also get a call from A & E saying that they nmow won't be here till 09/06/2023. So I get to sit here with the part till then. And you can't call them because they have their phone rigged to where it says your call didn't... Read More
I have never dealt with a company like A & E. They are the worst. I have been waiting for over 2 1/2 weeks for the technician to come out to repair my refrigerator, but the keep rescheduling. We are dealing with a refrigerator not working for over 2 weeks. I finally called another repair company. Although I have a warranty with a $50.00 deductible I am willing to pay another company full price just to get my refrigerator repaired. Horrible experience. Think twice before you do business with A & E
Top Rated
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor