Promoted
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor
A&E Factory Service Appliance Repair Review
ConsumersAdvocate.org
293 Customer Comments & Reviews - see all comments
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A&E Factory Service is a national appliance repair company based in Illinois. Servicing residential and commercial customers, its team of trained technicians and vehicle fleet provides maintenance for all major appliance brands. A&E Factory Service is a BBB accredited business with an A+ rating.
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293 Customer Comments & Reviews
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I purchased the extended warranty on my fridge from Lowes, which was contracted with A&E Factory Service. About two years of ownership, my icemaker stopped making ice, then the water dispenser on the door stopped working, so I called A&E for a service call. Technician & service call #1: The first technician came out and said it was the filter housing. He ordered a new part, then left. Part arrived in the mail. Technician & service call #2: The second technician came out and replaced said part. Still didn't work. This technician decided it was my water line (even though there was water coming to the fridge), so he left. I called my plumber who came out and replaced the valve on the... Read More
I have the master protection agreement - which fully covers my washing machine of everything. Washing machine broke on Dec 1st. Waited 1 week for a repair person to come out. (Who would want a warranty on an appliance that you have to wait a week to get someone to my house? If I didn't have an appliance they could come out sooner. I didn't know that when I purchased the warranty). Repair person incorrectly charged my husband for a visit and quoted a $533 repair, even though he stated we had a warranty. Called the company and scheduled another appointment...in another week. Apologized for the incorrect bill, (but have not refunded me yet), and I was assured it would be fixed next... Read More
I have a 6 month old GE washer and have been having issues with it of not spinning out, and going completely off balance for almost 2months. I called Lowes where I bought it because it is under warranty, and they set me up with a local repair service(Video Entertainment Plus-um, ok?) Horrible place, this repair man said the washer needed a new board and a basket. Ordered the parts, he came back to "replace" the parts. He did not replace the basket, he instead took it-and as far as I now he did replace the board. The washer still wouldn't work-AT ALL! I then called the owner, told him that his service man never replaced the basket, and my washer still wasn't working. Needless to say, we... Read More
Top Rated
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor