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- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor
A&E Factory Service Appliance Repair Review
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293 Customer Comments & Reviews - see all comments
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A&E Factory Service is a national appliance repair company based in Illinois. Servicing residential and commercial customers, its team of trained technicians and vehicle fleet provides maintenance for all major appliance brands. A&E Factory Service is a BBB accredited business with an A+ rating.
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293 Customer Comments & Reviews
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Range/Cooktop repair Service request was ordered through American Home Shield Warranty in April. I experienced unpleasant and unforgettable customer services both with the warranty company and the A & E technician (the vendor). I have never been able to reach a real person/technician at A&E. They ordered 3~4 times parts, 2 times parts were broken during the shipment, one time ordered a wrong part. On the night of May 31, 2023, I saw an email sent from A&E of repair estimate almost $800. I think I can buy a brand new appliance with this amount. The most ridiculers thing was the estimate has a person the signature at the bottom as acknowledgement/acceptance, but no body knew it.... Read More
Scheduled for April 13. They ordered parts and rescheduled for April 27. Not all parts arrived so we let them know that some had. We’ve yet to get a response and it’s now May 4th!
Dryer appointment through sears Home Warranty. Three visits w different techs, (one no-show, no contact appointment). Second tech took $355 and said it would be reimbursed by Sears. Third tech said no charge should have been made as it was under warranty and made a note to the company to reimburse. No response. Sears said they wouldn't reimburse. Stay away from all warranty companies.
They are the worst company to deal with. They were sent by American Home Shield - not by my choice. First appt. - no call about scheduled appt. and I went to work and did not know. Found out when I called their "worthless" phone number. A recorded message said I had appt. that day. I called AHS to tell them I was at work and had a follow appt. with my cancer doctor. Said to me "SO you are not making yourself available for service" That was so awlful. I said I was going home from work and leaving at 3:00 for appt. and back home by 6:00. That gave them about 4-5 hours. I got home at six as I stated and they came early and left with sending me an email I was not... Read More
I have had an appointment for a service on my washer twice. They give you a window of 8-5. They send you texts everday and the day of multiple times they also demand pictures , model and serial #s multiple times but there is zero communication. The 1st time my dh took off work we waited 12 hrs then tech calls " have to reschedule u 4 tom. The scheduler does the next appt 8 days out. That time no courtesy call just a text saying your appt rescheduled. No priority given for those bumped from schedule even though they are at fault. Zero regard for my time. A complete joke .on you the customer
Called Sears Home Repair number on the back of the refrigerator book and could not talk to a person. Went on line and scheduled an appointment. A & E was sent out on April 17th for initial diagnosis. Repair would cost $1,650.00. Paid over $1,300 deposit for parts to be shipped. Parts arrived and technician did not on the scheduled date. I also would have given 0 stars if possible. Also filing complaint with BBB and Department of Consumer Affairs. No way do they have an A+ rating with BBB.
Kenmore Dryer Repair Frank Crawley Junction City, Kansas Frank, you are a top notch service technician!!! Because of your detailed explanation of the repairs you complete on my machines, I know that I can trust your judgment. You have talents beyond what this company understands and you are way under utilized and I'm sure, underpaid! Anytime I schedule a regular, yearly, maintenance call or repair, I always request YOU! YOU always listen to my needs and then offer me the solution that will best suit the repair. Other technicians only do the bare minimum, if that! When you removed the dryer shell, you clearly showed me that other technicians have not thoroughly cleaned my... Read More
The service rep came at the end of the day and did not have a clue as to how to fix our microwave. He left and the forged our signature on the invoice. It is impossibleto get them on the phone. I will never use A&E again.
The service rep came at the end of the day and did not have a clue as to how to fix our microwave. He left and the forged our signature on the invoice. It is impossibleto get them on the phone. I will never use A&E again.
3/28/2023. My Sears home warranty now uses Cinch who called A&E to diagnose and repair my refrigerator which quit cooling. It took A&E 2 weeks to get a serviceman to diagnose and 4 more weeks to install the repair parts. He made his repair today and the refrigerator still doesn't work. If you can live for a couple + months to get your refrigerator fixed, they could be the repair service you are looking for.
Top Rated
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor