Promoted
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor
A&E Factory Service Appliance Repair Review
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293 Customer Comments & Reviews - see all comments
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A&E Factory Service is a national appliance repair company based in Illinois. Servicing residential and commercial customers, its team of trained technicians and vehicle fleet provides maintenance for all major appliance brands. A&E Factory Service is a BBB accredited business with an A+ rating.
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293 Customer Comments & Reviews
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I am extremely dissatisfied with the service I have NOT received. A repairman came to my home on 2-7-23 and diagnosed that I needed a new pump and explained it was a 2 man job and would have to be rescheduled. That is fine and a replacement pump was mailed to my house three days later. My problem is I have to be home all day for an appointment and not go into work. The next appointment was scheduled for 2-20-23, the technician called after 4 p.m. and said they couldn't make it and rescheduled for 2-22-23, again the technician called after 4 p.m. and said they couldn't make it and rescheduled for 3-2-23. Same thing again on 3-2-23, rescheduled for Tuesday 3-7-23. It is now 4:43 p.m. and... Read More
I have a stand alone ice maker that was malfunctioning. A&E sent out a technician who said that there were over $1000 in repairs that needed to be done. He told me as well as A&E that he had little experience with this and did not feel comfortable doing the repair. He advised that I contact A&E for another appointment and left. That was on February 22, 2023. Since then, all attempts via phone or email have resulted in answers by bots that do not have a category for my problem, so I can only get a response from A&E that says they have received my complaint. In other words, no real response. I had to pay the $50 for the technician to come out, but have not had the appliance repaired. The... Read More
Never use this company. They schedule and cancel appointments electronically. Never speak to real people until you wait all day for them to tell you they're waiting for a part. I made the appointment (3rd one) when I got the part. They have horrible customer service. Never sign warrenty agreements if you don't know who the service reps are. A&E is the worst.
You Suck. I can't get you guys to finish the repairs on my washing machine.
It's been months
Will never call you again. Nightmare! Poor service. You can only talk to robots.
Terrible and incompetent service. Came 3 times to do warranty repair on LG range oven. Finally told me "that's how it's supposed to work." Set oven to 325 and it only heats to 300, set it to 375 and it goes to over 400 - yeah, that's how ovens work. No communication about appointment -
regarding service order 41590825. first appointment was 11-16-22 second appointment was 12-16-22 . third appointment 12-27-22. repairman never called, never showed up, and i never received any status. worst company i have ever dealt with. i would not recommend this company even to anyone. i have lodged a complaint with the Chicago and Northern Ill. BBB, not that it will do any good.
I had a problem with my microwave and my warranty company American Home Sheild contracts them for appliances. I received a service call from the hours of 8am-5pm which I’ve never heard of a 9 hour window ! My main complaint is that you don’t receive a call to let you know they’re on the way or if they’re going to cancel ! They actually did show up the 1st time and ordered the parts . Gave me an appointment a week and a half later for Dec 27 th. The parts arrived way before the appointment. Finally the appointment comes 8am-5pm I received an email that they will be showing up. I started calling the number that was given but I already knew no one was going to answer but I took numerous... Read More
This is an ABSOLUTE NIGHTMARE!! They deserve negative stars. I have been through the ringer with your outsourced contractor for scheduling. You ARE NOT providing the service I paid for, at all. I have called this d*mned 800# over 5 times in less than 24 hours and have been different things each time regarding my appointment that was scheduled FOR TODAY!!!!!! The phone tree options change on top of being almost impossible to get a person on the phone. Between Lowe's and A&E Factory Service, you have failed, epically. You don't provide the service promised and scheduled, therefore you have taken my money deceptively. The tech had to reschedule us last week due to our washer and dryer... Read More
Not only do I agree with many of the posts on the total disregard this company has to the consumer - they even forge signatures on their forms saying they have provided diagnostic/repair service and bill the warranty company for their non work. Twice we have had a technician come out to diagnose a non-functioning microwave on Bosch dual wall oven. The first tchnician said his service order was for an oven therefore he could not do anything and we would need to contact the warranty company to get a "correct" service order and then he left. Of course the warranty company reissues the same SO # adding dash 3 instead of a dash 2 (the dash 1 was for the service order never honored after 5... Read More
Top Rated
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor