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- Broad range of home services and home improvement projects
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- Minimum one-year warranty on labor
A&E Factory Service Appliance Repair Review
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293 Customer Comments & Reviews - see all comments
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A&E Factory Service is a national appliance repair company based in Illinois. Servicing residential and commercial customers, its team of trained technicians and vehicle fleet provides maintenance for all major appliance brands. A&E Factory Service is a BBB accredited business with an A+ rating.
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293 Customer Comments & Reviews
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Very poor service. It has been 3 months and after 11 visits from A&E unit still not working. When calling the 800 number to request service they are extremely poor. The people who work as customer service at the 800 number lie to you, put you on hold and disconnect you. They will tell you they will do something and totally disregard requests. Have had multiple repairmen come to the house. One was completely incompetent. He broke a part inside freezer section and never told me. the next repairman who came out asked how did the part get broken? When the repairman who broke the part there were pieces of the part in the bottom of the refrigerator. Keeps going on and on.
Your repair man cause a problem with my riding mower. He changed the fuel filter and since then it has been stalling about in about 10 minutes. This was after he wasted about 20 minutes finding the safety switch by the deck chute. After this he changed the fuel filter. spark plug and oil. since then I have been having a problem.
The mower was running fine until he came. The only problem was the safety switch. Now I can only use it for a few of minutes.
He ruined a thousand dollar mower in one visit
Great service. Fast friendly efficient & professional. Cheap rates. John the technician was great.
My LG over the range microwave went on the blitz and I reported it on January 20th. Trevor from Marshall, MO was sent out on February 3rd, correctly diagnosed the problem and order the part. Regrettably, his repair vehicle was rear-ended as he was beginning his day on the day that my repair was to be done. It was not Trevor's fault that A & E rescheduled my repair for a week later. Trevor arrived today February 10th and promptly installed the part he order and it FIXED the Problem. Though I am frustrated about the repair taking 21 days, (three weeks). Trevor carried himself well and I felt confident that he could handle the job. Thanks Trevor for your good work!
My story is similar to countless others listed here. Tech didn't show up to appointment. Was then told they needed a part (even though they had never even looked at the fridge). They claimed it was being sent to our home but never arrived. When I called to ask if it had been shipped they said yes, I asked for a tracking number and they said they didn't have it, I asked if they could get it, I was told they wouldn't have a tracking number until the item was delivered. I tried to explain that didn't make much sense because if it was delivered we wouldn't need a tracking number. I guess the rep didn't like me telling them that so they hung up on me. We attempted no less than 8 times to... Read More
They were supposed to be at my house to work on my refrigerator between noon and 430 pm and finally showed at 630 pm. The repair man ordered parts and said he would return when they came in, the parts came in now they want me to sit at my house from 8am until 530 pm to wait for him. Apparently their time is more important than mine.
Third time they've come and LG refrigerator is still not functioning properly. The technician left the old evaporator coil and compressor with the boxes and packaging in my house as well as the fact that he was in the middle of a conversation with my wife when he just pulled out of the driveway. He told her he needed to make a phone call really quickly and he would be right back, then just left, leaving the internals of the refrigerator and trash still in my kitchen. When I called to get this remedied the receptionist "Rain" told me there was nothing she could do and hung up on me. When I called back she pretended to be someone else and refused to let me speak with her manager. Apparently... Read More
Absolutely one of the worst customer service experiences I have ever had with a repair company. Here is a chain of events. 11-9-19--- 4 hour appointment window was set up to see what was wrong with fridge. (Technician was late by several hours.) He figures out what is wrong and orders the parts for a repair to made next Saturday. 11-16-19---Have a 4 hour window again from 7am-11am. Receive call at 10:45am from technician stating he wont be by today because he is on a job that running way behind. I said no problem we can schedule for next Saturday at the same time. A few days later I was reminded that the Saturday appointment would not work. I rescheduled the appointment for 11-21-19... Read More
I would never recommend A&E as they have been coming out to my apt. For the same issue with my washer and now its 11/3/2109 and ever since they put parts on my washer always makes a loud noise and the routing department is keep on cancelling my appointments and a sears representative called the routing department and spoke with the manager and he told an sears employee that it doesn't matter if my machine is making a noise, it still functions. The routing department is keep cancelling my appts. a sears employee asked the routing department if they can make me an appointment to have my washer fixed and they said no as they will cancel my appointment again. I'm going to report this to my... Read More
Lowes hired for service plan. Technician was at my house 18 oct 2019. He said the OVEN (LG) needed parts. Delivery date is supposed to be within a week. He said He will be back The following friday which is today Oct 25. No Phone calls between last friday and today as to whether he is coming or what . Very poor service. We call your phone number for technical support .... he was hard to understand.....he said parts would be coming to my house and that we should call for the technician when we get it. Why am I responsible for this part? I paid for the service plan which I plan on NOT renewing because of poor services , not informing the customer what is going on!!!!I can not recommend... Read More
Top Rated
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor