Promoted
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor
Lowe's Appliance Repair Review
ConsumersAdvocate.org
168 Customer Comments & Reviews - see all comments
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Lowe's is an U.S.-based hardware and home-improvement company with over 2,300 stores worldwide. Founded in 1946, Lowe's has grown to be the second largest home improvement retailer in the world and in the United States, offering products and services for residential and commercial customers, and for DIY enthusiasts.
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168 Customer Comments & Reviews
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Had appliance delivered today. All ready problems. Purchased extended warranty as I was promised could have appliance serviced within 24 hours. Talked to warranty dept at Lowes and they are booking out over a month! So frustrated and feel like I was taken advantage of.
Do not purchase this plan. I bought a new Whirlpool refrigerator that I have had 6 service calls on for the same problem and they still tell me they will not replace my refrigerator. The first time a part was replaced, the second time they tell me my temperature was at the wrong temperature (we never changed it). The third, fourth and fifth time they sent a totally different company who was so incompetent I had to put them out of my house (by the way they changed the same part that was just changed 3 months ago). The 5th time they sent the company they had previously sent, and he put tape on it and said it should fix the problem. They are trying to continually do this until my... Read More
Today is day 45 without my 2-year-old Maytag Washer! I purchased Lowe's 5-year protection plan for ALL of my Kitchen Appliances that year. The repair company is VIA Services located in Crofton, MD , and the repairmen differ each time (degree of experience is highly questionable based upon 3 separate service calls for the same problem). I called Lowe's Customer Service to speak with the Warranty division, and needed to ask the person that answered to repeat himself multiple times since the foreign dialect was so difficult to understand. The result of that PAINFUL conversation was simply more "lip service" and a promise that a "Manager will call me back within 2-3 days". What a waste of... Read More
I ordered paint from Lowe's which should have been a on the shelf item. There was no Lowe's a thousand miles closer to me and Lowe's send my product across the country and it was supposed to be here more than a week ago. I called Lowe's and they said as long ass it is in shipping, they won't do anything. Until I receive the product, I can’t even cancel the order. What should have taken a day or two, has been a couple of weeks. The $426 I spend has cost me more than this order and Lowe’s don’t even care. I will not deal with Lowe’s anymore. What is happening to these companies that can't get help, but on the other hand, these companies show that they don't even care. Good bye Lowe's, I... Read More
I purchased a complete kitchen from them six years ago and bought Samsung appliances. I had the five year extended warranty plan and now my appliances are six years old my $2000+ Samsung gas slide in range oven quit working a month ago. I called Lowes in Sylva,NC where it was purchased and was informed they do not service their appliances. They also refused to give me the name of anyone who did this work. I have already called everyone in the area and no one will touch Samsung. I asked what I should do and the answer was buy a new stove. Zero rating!
Worst appliance contract ever sold DON'T purchase it. If you file a claim they will cancel your contract
S & S Appliance is absolutely the worst appliance repair company I have ever dealt with. I’m really not even sure why Lowes has these people listed as repair people for the Mobile area. Lowes provided these people as a warranty repair service, they are awful. They won’t answer calls, they wont return calls, they have a robocall confirm appointments then into the window of a 4 hours schedule make an excuses why they can’t come and cancel a scheduled appointment. The below information is directly from the job status from where S & S Appliance tracks each job at booking.rossware.com/check-status. 12/28/22 First documented on this date in their software, although the actual case... Read More
They did nothing for us. Several times they came out never fixed my dishwasher and my washer plus my washer drawer
Lowes 5-year, No worry Protection Plan for Major Appliance is bullshit. I called the service number today. My whirlpool dishwasher has worked fine, but the wheels on the front of the bottom drawer fell off on both sides. Ugh... the drawer drags and comes off track every time I open the door. So,.. when I called and explained the issue... I was told that it wasn't' covered because it is a "cosmetic issue". This is not cosmetic... my dishwasher is not in need of a facelift... I just need the wheels to function so I can load my dishwasher!!!
Do not buy this policy. We have had such poor customer service, inability to get correct answers, failure to have accurate records on our washer and dryer. After trying to schedule service we decided to cancel the policy. We cancelled it exactly as required in the Protection Plan Contract. We received an email advising it was cancelled and we would received a check which never came. Have spent literally hours trying to get your customer service and multiple emails. Spoke to 3 reps and was advised it was not cancelled, they could not explain the email received noting the cancellation and the refund and telling me I had made a claim which I had not. Promised a call from a senior supervisor... Read More
Top Rated
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor