Promoted
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor
Lowe's Appliance Repair Review
ConsumersAdvocate.org
169 Customer Comments & Reviews - see all comments
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Lowe's is an U.S.-based hardware and home-improvement company with over 2,300 stores worldwide. Founded in 1946, Lowe's has grown to be the second largest home improvement retailer in the world and in the United States, offering products and services for residential and commercial customers, and for DIY enthusiasts.
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169 Customer Comments & Reviews
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Do not buy this policy. We have had such poor customer service, inability to get correct answers, failure to have accurate records on our washer and dryer. After trying to schedule service we decided to cancel the policy. We cancelled it exactly as required in the Protection Plan Contract. We received an email advising it was cancelled and we would received a check which never came. Have spent literally hours trying to get your customer service and multiple emails. Spoke to 3 reps and was advised it was not cancelled, they could not explain the email received noting the cancellation and the refund and telling me I had made a claim which I had not. Promised a call from a senior supervisor... Read More
Rarely purchase the protection plan but did for our water softener. Unit stopped working and after a long battle of locating the plan, we submitted a claim. Was told they would contact me within 2 days and 10 days later, no response. Chatted with customer service and had to give them all the same information again. NEVER will purchase a service plan again. Avoiding purchasing anything from Lowe's if at all possible.
Purchased a Lowes Protection Plan for my refrigeration that is 14 months old. NEVER AGAIN will I ever purchase from Lowes! The first technician came out on November 11th, 2022 and informed me that I needed to have my coils cleaned as that was part of the problem and it would be an additional 175.00 service that I would need to pay for out of pocket. The technician ordered a new damper for my fridge and scheduled to come back out on Saturday November 19th, 2022, after waiting for 5 hours I received a phone call informing me the technician was not able to come and I needed to reschedule, I was informed a manger would contact me within 2 days regarding this. Lowes Protection Plan customer... Read More
I have an extended warranty and Lowes sent out Astro Appliance , Inc. on some issues regarding my washing machine. The technician, although very pleasant, did not speak English (he had only been in the states for 6 months from a Eastern European country) so it was very hard to communicate what I had been experiencing. I have had the machine for 4.5 years and know it's features, sounds & functions. Although he couldn't get the lock function to work and the "sensing" phase took a ridiculous amount of time, he could find nothing wrong. I will be asking for someone else to come out. Also, they did not set an appointment, instead just called and said they'd be there in 20 minutes. Luckily I... Read More
If I could give a negative star it would be for negative 5. I am not sure who would give this plan anything more than 1 star. I called around the 13th of September regarding my refrigerator and was told they could get here on 10/6. I then asked for that to be escalated due to our inability to use the refrigerator and was informed I would hear back within 2 to 3 business days. when I did not hear I called back and was informed that the person I originally spoke to did not make the appointment escalate it and I would now have to wait until 10/10 before anyone would arrive. FYI escalating means nothing to them as they did not arrive until 10/11. They deemed the refrigerator unrepairable and I... Read More
I made a claim with Lowe's Service Advantage around 8/17 expecting to have a technician come out in a few days to fix my broken dishwasher. In fact, Lowe's Service Advantage scheduled the appointment for 8/22 or 8/23. But then JDS Appliance Repair texted me at 4:50 on Friday 8/19 to say that they needed to reschedule the appointment because they needed to order a part. I'm not sure how they knew what part to order since they hadn't looked at the dishwasher yet. I tried repeatedly to get an appointment on the books so we could know what to expect and have a target but they said they could not book an appointment until the part came in. After repeatedly checking in on the status of the part,... Read More
I bought a Lowes Protection Plan with my washer/dryer. While under this plan my dryer would not heat; the first guy came; “fixed it with a fuse” and left. Did a load of laundry; would not dry the clothes although the dryer got hot. Called again; second company could not duplicate the issue and said if we get video proof it will help shorten the visit because will “verify”. Long story short - we did get video proof; submitted a 3rd claim - they “fixed” it - said 1st tech put belt back in backwards. Tried a load of laundry now; would not get hot; would not dry on normal cycle; tried again -still would not dry. Tried on Time of 100 minutes; got hot and dried. Called in for 4th claim to... Read More
I bought a Whirpool fridge from Lowes in October 2019. Since that time the icemaker has broken down four times. When I called about the 3rd breakdown I was told that if the icemaker broke a 4th time, Lowes would by the refridgerator back at full price. When I called the 4th time I was told a repairman would have to come out again. The repairman ordered a new electronic panel. When he replaced that panel, icemaker still did not work. The repairman called his supervisior to say that the unit could not be repaired. The supervisor was totally rude (I tride to explain the situation) and said that the repairman would have to find the source of the problem. Turns out a wire that goes from... Read More
FUCK YOU COCKSUCKERS.....SCAM SCAM SCAM........NOTHONG BUT A RUN AROUND....ON HOLD AND HUNG UP ON 4 FUCKING TIMES......
I’m a senior being taken advantage of. 7-20-22, after NUMEROUS phone calls, chat, & visit to store (where they told me to go), STILL unable to schedule repair for my ice maker. This was a 6 hour ordeal. Next day I SOMEHOW got a hold of a person who scheduled an appointment with an appliance company for following week. Called appliance co., & appointment was never scheduled. They were nice enough to help me, & sent a repair person a few days later. The guy said he ordered the new ice maker & it would be sent to house in several days, the call them back to have it installed. A week later, no ice maker. Called appliance co, they’re waiting on an authorization # from Lowes so they can order... Read More
Top Rated
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor