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Hunter Douglas Blinds Review
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71 Customer Comments & Reviews - see all comments
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Hunter Douglas, Inc. is window blinds and coverings company based in Pearl River, New York. Its products include sheers and shades, shutters, vertical blinds, and horizontal blinds. The company operates as a subsidiary of Hunter Douglas N.V., one of the worldwide leaders in the window treatment industry.
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71 Customer Comments & Reviews
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I recently purchased Hunter Douglas blinds and couldn't be more pleased with my experience. The quality of the blinds is top-notch, providing a perfect blend of functionality and aesthetics to my home. What truly sets Hunter Douglas apart, however, is their exceptional customer service. From the initial consultation to the final installation, every step was handled with utmost professionalism and care. The team was incredibly knowledgeable, patient, and responsive to all my questions and needs. I felt valued as a customer, and their expertise ensured that I made the best choices for my space. Highly recommend Hunter Douglas for anyone looking to elevate their home with beautiful,... Read More
Do not buy Hunter Douglas PowerView shades. They do not hold up and when broken Hunter Douglas makes it nearly impossible to fix. They only honor a warranty if you are the original buyer. They do not honor warranties if you purchased the house from the original customer but the warranty period has not passed. They claimed that the problem we had was from "abuse" when it was simply was not. Their manuals are inferior, their product constantly changing so it is impossible to research a problem. Their network of sales companies is changing a lot and their installation people have their hands tied if Hunter Douglas does not issue a service order, which they refused. DO NOT BUY THIS... Read More
"Hunter Douglas Shades." Hunter Douglas doesn't understand the word shade. Hunter Douglas apparently can't tell the difference between shade and shady. What follows is my story of being sold shades that turned into shady. My wife liked the looks of the Hunter Douglas shades and that is why we bought six of their battery powered roller shades in 2017 to cover two large sliding doors. We were happy with our shades for six years until one of the shade's motors began using up its twelve AA batteries more frequently. Changing batteries went from every six months to every four-six weeks until the motor died. Unfortunately the shade was the largest of three that covered our living room... Read More
While the quality of the fabrics and style of Hunter Douglas blinds is quite good the quality of the components are cheap and break often. I spent over $20,000 on blinds and I've had recurrent issues with the motors and the strings getting tangled over and over. Most of it was able to be resolved under warranty in the first month but here after six months, a blind is tangled again. After dealing with this supplier and understanding what went wrong I understand that the connections to the motors are not very robust, especially compared to other brands like Levolor. In fact, level or are the exact same blinds but for half the cost with different fabric. All the components otherwise are the... Read More
We bought 5 blinds in 2019. One year later one of the shades did not roll up anymore. It was repaired free of charge but shipping was $95. Since then every year another shade had same issue. We are now 4 shades into this issue. We really expected better quality. But I guess the quality is not up to par with any other no brand shade
Flimsy, Cheap Crap. Hunter-Douglas Evercwood They look TERRIBLE! They will probably lower the value of the new house. Very expensive Custom Design and Installation. The Blinds themselves are a very poor-quality product. What a RIP-OFF! No Hunter-Douglas quality here!
We purchased 16 shades for our entire home in 2020 and had them installed in 2021 for around 15K. In the last 2.5 years we have had to replace numerous motors for the shades. While HD sends you free motors we must pick up the cost for labor. About 1 month ago we had 8 shades stop working at the same time. Due to the location of the shades I knew that it was more than the motors. When I called my "dealer" they talked to their HD representative that insisted on that it had to be the motors. As an educated person with common sense there is no way that 8 motors would go out at the same. I check my fuses, low voltage connections and everything worked fine. I asked for them to send out a... Read More
I want to share my experience with Hunter Douglas dealer .Chronology of events May 17, 2023 Paid $150 for a service call for one motorized curtain under factory warranty. (not working) June 1,2023 A technician arrived and advised all four of the curtains had shorted battery packs. June 14,2023 the same technician returned and replaced the battery packs. Still not working. June 27, 2023 Another Technician showed up and was unable to fix the curtains. July 14, 2023 The Technician that showed up on June 27, 2023 returned with another technician and was unable to fix the curtains. August 3, 2023 The curtains were picked up allegedly to be repaired by the factory. Note: Every time I... Read More
Sadly I have to agree with a number of comments here. Reliability does not match the sticker price and dealer service quality is poor. In my case several of the battery packs need recharging monthly, not annually as was claimed. Shades (Gen 2) stop reacting to Pebble controller or "Scenes" programming seemingly at random, even when the app shows they have Excellent signal and full battery. Oddly, shades next to one another have completely different signal strengths, though wifi analyzer shows good signal throughout the room. Frustrating that Dealer has promised on numerous occasions to look into it and never does. Embarrassing to have guests come over to darkened rooms. Not what I paid... Read More
The prices I was quoted for 2 small windows was absurd and 6x what Levelor charged.
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- 100% Satisfaction Guarantee