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Liberty Mutual Auto Insurance Review
36 Customer Comments & Reviews - see all comments
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Founded in 1912 and headquartered in Boston, Massachusetts, Liberty Mutual Insurance is the fourth largest property and casualty insurer in the nation.
The company has since expanded their operations worldwide, with branches throughout Europe, Asia, and South America. Their line of products in U.S. markets includes passenger auto, life, annuity, and homeowners insurance, among others.
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36 Customer Comments & Reviews
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I highly against using Liberty Mutual #badcustomerservice. My truck got stolen called into the call center to ask if I should keep paying and the agent told me to cancel the policy and when and/if the truck is recovered to reinstate the policy and the policy would cost the same! Found my truck call to reinstate the policy and as you may guess, they up the payments monthly by $53.00. I elected not to take the policy and went with another insurance company. They now have sent me to collections lol... I have all the paperwork to back me up but the point is .... why are Liberty such crooks?,, smh...
Highly advise against using this company. I am attempting to get a dental claim paid under medical on a policy taken over from another company by Liberty. I have been attempting for several days to get help, have been given nothing but the run around, transferred around on the phone, and have actually had my calls "dumped" when transferred to a bogus line. I am now working on filing a complaint with them with official agencies.
I've been stranded in Louisiana, I'm from Michigan, since 1/11, and they still have not had my car picked up for assessment. It's now end of business day 1/16. I had to be very assertive to get any assistance. Now they are responding and getting what I hope to be accurate information.
I decided to look into switching from my present carrier to someone else since I had been with them for over three years and wanted to see what rates I could find. Applied to Liberty Mutual on line and filled out the info for Auto and home ins to replace the one I now had. Got a quote from them for both Auto and Home and did some tweeting to get what I wanted and they came back with a price of $281 per month and I could get a discount if I paid for 6 months or 12 at one time. I accepted their offer and had them take the funds out of my checking account for the 6 months. They said there might be a slight change in the finial amount. Two days later I get an email saying that my insurance had... Read More
I recently switch to liberty mutual for both home and auto. Overall the rates were better than what I had and I'm not unhappy with the company. However, I did feel the quoting and sales process was somewhat deceptive. Over the course of our conversation, at 4 different points I was given what was presented as a "quote", and asked for verbal confirmation to continue with the purchase. Each time was followed by "a couple more questions". And each time the rate went up. I answered all questions exactly the same as I had for the online quote, yet my final rates were several hundred dollars higher than the initial quote. I'm sure these practices are not uncommon in this competitive market, but... Read More
Beware! There are terrible telephone reps at Liberty Mutual Insurance Company for roadside assistance. Unprofessional and a disgrace. They don't understand that when you call roadside assistance, it's because your car broke down and you need help. I called and provided all of the information requested and the telephone rep (girl) that I spoke with kept getting my policy number wrong, my name wrong, my phone number wrong, my location wrong, and the address wrong where I wanted the vehicle to be towed to. While I was repeatedly correcting her, she thought it was funny. I really believe that she was enjoying taunting me. I was very upset about not only the vehicle breaking down, but I also... Read More
LM offers free roadside assistance. Today is August 12, 2019 and its around 100 degrees here in Atlanta. I am literally on one of the busiest streets in Sandy Springs, just north of Atlanta, but withing the 285 Perimeter. Easy access to everything. I have been waiting since 3:00 PM for a tow truck. Its now 6:00. Call a few minutes ago they said it may be another 40 mins. If I was out in the boonies or Alaska, I get it. Not in the center of town. Been a customer for almost 17 years. I am shopping around now. I have had it.
Absolute hell. Worst experience I've ever had with any company in my life. Customer service agents "at the front of the house" act nice/polite enough even told me a nice story of how everything should be covered but when I found out nothing would be covered from the actual claims agent who handles what will and won't be covered, I was naturally upset as I had to end up losing my place of residence from the financial hit. Also, since then, every agent I encountered was quick to being incredibly condescending and emotionally malicious (I think they possibly flagged my account with a note other agents can see or something). Hopefully, it's over now as I called in to cancel my policy with... Read More
I have been a Liberty Mutual client for nearly 10 years. I have auto, house and an umbrella policy with them. There coverages are excellent and comprehensive, with the second paragraph of the above coverage description being 100% inaccurate. I have always had both uninsured and underinsured as well as towing coverage - on both of my cars. the real benfit of Liberty is their claim experience. Regrettably,I have had to submit several auto claim, both liability and collision. In every case the claim was handled rapidly and efficiently and all repair costs, except my deductible, were immediately fully paid with no balking or haggling. The claims experience was actually enjoyable.... Read More
Trash company. They went from charging $120 a month to to $350 a month in 6 months. This is the kind of company that will start you off with a low rate and then bump it up. I just paid that fist month and switch to Geico. DON'T USE THEM !! SCAMMERS !!
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- Best for Competitive Rates
- Discounts are available for over 850+ organizations & alumni associations
- Obtain your quote online today - It's fast, easy & free!