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Liberty Mutual Auto Insurance Review
36 Customer Comments & Reviews - see all comments
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Founded in 1912 and headquartered in Boston, Massachusetts, Liberty Mutual Insurance is the fourth largest property and casualty insurer in the nation.
The company has since expanded their operations worldwide, with branches throughout Europe, Asia, and South America. Their line of products in U.S. markets includes passenger auto, life, annuity, and homeowners insurance, among others.
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36 Customer Comments & Reviews
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I am very unhappy with this company! They are very misleading in their sales explanation as to how the Right Track program works. You do not get a discount at the end of the Right Track trial but rather an increase as very few obtain the percentages they give you. They tell you that once you have completed the trial you will qualify for a discount of anywhere from 5%- 30% discount which is untrue. When I called to inquire as to why I did not see a discount in my monthly premium once the trial was completed I was told that they had quoted me a premium showing a 10% discount (which the rep did not explain) and that at the end of the trial I only qualified for 7% so my premium increased by 3%.
The last claim we filed with them they withheld half the payment until car was fixed. They also increased our homeowners insurance 200%.....yes 200%...after EIGHT years of business (I think due to the California fires)...no other reason given than increased business costs! Stay far away!!
Liberty Mutual did a classic “bait and switch” on us. They had us buy into a policy that was $2800/yr, then, after a year with a [still] perfect driving record and no late payments, upon renewal, our policy jumped to about $3,800. Upon signing up, we were told that our old provider had such high premiums due to all the unsafe drivers in our area, and that Liberty Mutual wouldn’t do that as our driving record was perfect. Now, this is one of the reasons I’m given as to why the premiums are so high with Liberty Mutual, and their main explanation for the increase, is that unbeknownst to us, we were given a discount that we did not qualify for, last year. We were not told that we were given... Read More
No accidents......ever, 752 credit rating, 51 years old, 2015 vehicle. My insurance rate from from 2018 to 2019 jumped 16%. Their explanation? "Well, your zip code carries high accident rates and vehicle thefts". I was targeted, profiled, then held accountable for everyone in my zip code.
We changed from USAA to Liberty in March 2018. We have a 2015 Toyota Tacoma and a 2010 Toyota Yaris. We also decided to bundle our home owners insurance with them as well. Our first year renewal is coming up and I am searching for another company. Please don't let Liberty's snappy TV ads fool you! Their customer service is horrible!! The coverage cost on our 9 year old Yaris is almost as high as our 4 year old Tacoma. Liberty's reason " It's old and you won't be able to get parts for it." . This was the most cockamamie excuse that I have ever heard. When we were setting our coverage up, they would not allow us to select the deductibles that we wanted. Instead they chose a $1,500.00... Read More
Can someone get my car fixed. Wednesday will be 3 weeks without a car!! Last Monday the adjuster was their. They r waiting on the ok. We've talked to Kari Cole, she never returns r calls and I've never seen so much lying come out of one person's mouth. We've tried to talk to her boss Shelly and get a dam answering machine. Some guy named Chris had said he was putting a note to Kari Friday, if she didnt call us or r car auto shop to call shelly. If that didnt work to call him back. Everyone we've called today is just a answering machine!!! I want my traverse FUXED! If this is how yall do business, it's a dam shame. Because when are is up. We will never do business with you again!! And... Read More
My auto broke down on the coldest day in 50 years. I called for roadside assistance (which I paid for). NO callback no text, nothing. Liberty mutual was missing in action. I will file a consumer complaint for material breach of contract. All policies will be moved ASAP!
Been with them for years now they're raising our rates by $400 per year! They originally said it was due to a violation report but upon asking they said No, there was no violation(?) They are just raising our rates. But, if we want to drive around with one of their shackles on our cars (shows acceleration time; braking time; whatever) we could be eligible for a 10% discount.
We have paid them nearly $2000 per year for many years, for nothing! No accidents; no violations; no claims.
They're crooks! I'm looking for someone else.
I was in an accident. A guy hit me and was at fault, and he got a ticket. The agent handling my case left and closed out my file without contacting me. The new person did nothing as well, and I somehow lost and had to pay for the damages to my car, AND my insurance went up even though it was my first accident AND I WASN'T AT FAULT. Never been more disappointed in my life. Put me out $3000 and I have no prior driving record. The man who hit me had 2 previous counts against him. Ridiculous.
I had liberty mutual for 36 years and my rates continually increased. Called for assistance for lower premiums and could only help by raising deductibles and lowering coverage. I called for rate quotes from 5 different insurances and was offered better coverage and a lot lower deductibles for half the price. Guess who happily left Liberty Mutual. 😁 never been happier. Worst rip off I’ve ever had. Too bad it took me so long.
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- Best for Competitive Rates
- Discounts are available for over 850+ organizations & alumni associations
- Obtain your quote online today - It's fast, easy & free!