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Concord Auto Protect Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
377 Customer Comments & Reviews - see all comments
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Concord Auto protect is a car warranty provider that is headquartered in Pennsylvania. Boasting an industry-leading suite of technology and service, this company aims to provide top-notch service even as the average length of car ownership increases. Their policy’s features include 24 hour customer service and a 30 day money-back guarantee.

How is Concord Auto Protect rated?

Breakdown

4.9/5
Plans & Service Contracts
3.5/5
Claims & Repairs
5.0/5
Reputation

Overall Rating: 4.1 / 5 (Excellent)

Concord Auto Protect provides service contracts on specifically-named vehicle systems.

It offers three plans, the differences among them being the identity of the components covered. Their first tier is their Powertrain Plan, which covers everything you’d expect from a plan of that nature. Their Advanced Plan works like an inclusionary warranty and their Premium Plan like a bumper-to-bumper.

Concord also offers some additional perks with higher limits than their competitors. Their rental car reimbursement, for example, is $75 per day for up to three days, for up to a maximum of $225.

Coverage Overview

Key Facts

Plan Types
Named Component Coverage

Coverage - 3.5 / 5

Concord Auto Protect offers three levels of coverage and publishes a comparative chart of what coverages are offered at which levels. The three plans are Premium, Advanced, and Powertrain. All plans include coverage for the Engine, Transmission, Drive Axle(s), Electrical, Cooling, Brakes, Trip Interruption, Dead Battery, Out of Gas, Parts & Labor, Towing, Locksmith, Rental Car, and 24 Hour Roadside. The Advanced Plan includes AWD / 4x4 and Steering (Manual or Power). Finally the Premium Plan adds nine more options like suspension and AC.

What does Concord Auto Protect cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Factory Navigational System

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Concord Auto Protect exclusions, check out this page.

Claims & Repairs

Claims & Repairs - 3.5 / 5

Although the company's website states that consumers can have their vehicle repaired anywhere, the contract makes clear that repairs must be done at a facility with an ASE-certified mechanic.

Claims are paid directly to the service facility making the repairs and are paperwork-free for the consumer.

Concord Auto Protect Service Contract

Contract Details

Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Concord Auto Protect provides a sample contract for potential customers on its website: Concord Auto Protect Sample Contract

Plans & Service Contracts - 4.9 / 5

Concord offers a no-interest payment program for customers, meaning they don’t have to worry about having to pay extra for their warranty. Concord has a great reputation for customer service as well. Not only do they offer 24/7 support by phone, but they also offer other ways to communicate, including through their client login, an online form, email, and Facebook chat.

Company Reputation

Company Details

Year Founded
2014
Vehicle Protection Association Member?

Customer Reviews

Trustpilot Rating
9.4 out of 5
BBB Rating
A+
Date Collected
2019-02-25

Reputation - 5 / 5

Founded in 2014, Concord Auto Protect boasts a largely positive reputation online.

It currently holds an A+ rating on the Better Business Bureau. The company is also highly-rated by Trustpilot, where it has an excellent 9.4 rating based on 158 reviews.

Additionally, Concord Auto Protect has been featured in several news outlets, including CBS, NBC, the Star Tribune, and more.

Although the company is not a member of the Vehicle Protection Association and is not backed by an insurer, a good number of positive reviews on other online review outlets—such as Google and Facebook reviews—further cements Concord's reputability among customers. Concord, however, is certified by the Association of Certified Protection Professionals (ACVPP).

Contact & Additional Information

Homepage URL
Company Phone
(888) 399-2811
Headquarters Address
1150 1st Ave Ste. 501, King of Prussia, PA, 19406

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377 Customer Comments & Reviews

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J
Jackson D
8/6/2022
Nothing bad to say, bought a warranty plan. We will see how it turns out long term wise.


J
Jake R
8/3/2022
Purchased a warranty plan today from them and excited to see how it goes. I heard good things about them from friends. I know I needed to get a warranty plan for the costs that repairs are these days.


J
Jordan D
8/2/2022
Been a customer of Concord Auto Protect for over two years now with two different warranty policies. My wife and I have had over two repairs covered so far and one repair not covered. The repair that was not covered was understandable on why it was not and I can not blame them. The two repairs that were covered went smoothly and handled quickly. I would recommend Concord for anyone that is looking for an affordable and quality car warranty program.


J
John1988
8/1/2022
I cant speak on the claim process because I have not gotten to the part where I needed a repair yet. But since I have purchased the warranty plan I have contacted Concord and they have always been there when I called. I was always treated nice by them and always feel like they actually care versus other companies I dealt with for other services.


W
WendyL
7/29/2022
It has been a painless experience using Concord Auto Protects warranty services. I have been with Concord for multiple years now and I have always been treated right by them. I am beyond happy with the customer service provided by them and the affordable prices.


J
John
7/26/2022
They have done everything to keep us happy and always helped in the time of need. When my brother had a claim it was paid out without a single issue. We have two separate plans from them and could not be happier with our purchases. No car warranty company is perfect but Concord does an amazing job with being near perfect.


N
Nick N
7/25/2022
Our family purchase a car warranty from Concord Auto Protect and it has been smooth sailing. We are the type of people who ask many questions and even shopped around before going with Concords plan. But after talking with other companies Concord stuck out to us because of price and coverage. Concord covered more and for a better price then a few other places we called. I know Concord is a solid company because they came as a recommendation from my uncle.


J
James F
7/23/2022
I purchased the car warranty plan on 06/22/21 for my BMW M3 because of the of repairs & parts prices. Many months after having the car warranty purchased my car started to run rough which was strange. Because the car has always been maintained by my local bmw dealer. So I called concord and was told to bring the car to my local mechanic and see what the issue was so I did the next day. Then after talking with my mechanic at bmw I contacted Concord and put them both in touch with each other. BMW notified me the bill was fully covered for parts and labor which I'm thankful for. The warranty is worth every dollar for my situation with it.


H
Harold W
7/19/2022
Pleasant customer service, He took care of me this morning without any issues right away. I had a claim, and it was already taken care of within 20 minutes of calling Concord, then having my mechanic speak with them which is understandable. Beyond thrilled to not have to pay anything out of pocket and to be back on the road.


B
Brian O
7/19/2022
I purchased the Premium plan from Concord Auto Protect for my Acura. Customer service agent rep did a great job explaining everything to me in the plan which i'm covered for on my car. I am pretty happy with my purchase and time will tell how it works out.



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