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Concord Auto Protect Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
377 Customer Comments & Reviews - see all comments
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Concord Auto protect is a car warranty provider that is headquartered in Pennsylvania. Boasting an industry-leading suite of technology and service, this company aims to provide top-notch service even as the average length of car ownership increases. Their policy’s features include 24 hour customer service and a 30 day money-back guarantee.

How is Concord Auto Protect rated?

Breakdown

4.9/5
Plans & Service Contracts
3.5/5
Claims & Repairs
5.0/5
Reputation

Overall Rating: 4.1 / 5 (Excellent)

Concord Auto Protect provides service contracts on specifically-named vehicle systems.

It offers three plans, the differences among them being the identity of the components covered. Their first tier is their Powertrain Plan, which covers everything you’d expect from a plan of that nature. Their Advanced Plan works like an inclusionary warranty and their Premium Plan like a bumper-to-bumper.

Concord also offers some additional perks with higher limits than their competitors. Their rental car reimbursement, for example, is $75 per day for up to three days, for up to a maximum of $225.

Coverage Overview

Key Facts

Plan Types
Named Component Coverage

Coverage - 3.5 / 5

Concord Auto Protect offers three levels of coverage and publishes a comparative chart of what coverages are offered at which levels. The three plans are Premium, Advanced, and Powertrain. All plans include coverage for the Engine, Transmission, Drive Axle(s), Electrical, Cooling, Brakes, Trip Interruption, Dead Battery, Out of Gas, Parts & Labor, Towing, Locksmith, Rental Car, and 24 Hour Roadside. The Advanced Plan includes AWD / 4x4 and Steering (Manual or Power). Finally the Premium Plan adds nine more options like suspension and AC.

What does Concord Auto Protect cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Factory Navigational System

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Concord Auto Protect exclusions, check out this page.

Claims & Repairs

Claims & Repairs - 3.5 / 5

Although the company's website states that consumers can have their vehicle repaired anywhere, the contract makes clear that repairs must be done at a facility with an ASE-certified mechanic.

Claims are paid directly to the service facility making the repairs and are paperwork-free for the consumer.

Concord Auto Protect Service Contract

Contract Details

Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Concord Auto Protect provides a sample contract for potential customers on its website: Concord Auto Protect Sample Contract

Plans & Service Contracts - 4.9 / 5

Concord offers a no-interest payment program for customers, meaning they don’t have to worry about having to pay extra for their warranty. Concord has a great reputation for customer service as well. Not only do they offer 24/7 support by phone, but they also offer other ways to communicate, including through their client login, an online form, email, and Facebook chat.

Company Reputation

Company Details

Year Founded
2014
Vehicle Protection Association Member?

Customer Reviews

Trustpilot Rating
9.4 out of 5
BBB Rating
A+
Date Collected
2019-02-25

Reputation - 5 / 5

Founded in 2014, Concord Auto Protect boasts a largely positive reputation online.

It currently holds an A+ rating on the Better Business Bureau. The company is also highly-rated by Trustpilot, where it has an excellent 9.4 rating based on 158 reviews.

Additionally, Concord Auto Protect has been featured in several news outlets, including CBS, NBC, the Star Tribune, and more.

Although the company is not a member of the Vehicle Protection Association and is not backed by an insurer, a good number of positive reviews on other online review outlets—such as Google and Facebook reviews—further cements Concord's reputability among customers. Concord, however, is certified by the Association of Certified Protection Professionals (ACVPP).

Contact & Additional Information

Homepage URL
Company Phone
(888) 399-2811
Headquarters Address
1150 1st Ave Ste. 501, King of Prussia, PA, 19406

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377 Customer Comments & Reviews

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J
Jeyner I
9/1/2022
Concord came recoommned to by staff at the dealership I purchased my newer Volvo from last week. I pulled the trigger finally and purchase the warranty this morning. The way I looked at it for the amount of money I paid for the car its worth having some extra peace of mind for a small cost. I feel great about my purchase from them and will update the review if I ever have a repair needed.


M
Manuel C
8/29/2022
Very honest car warranty company. I had a claim for my Volvo which was approved right away. Which is amazing for me because its beyond hot outside and its the worst timing for my AC in my car to die. But thankfully I remember I purchased the warranty plan from Concord Auto Protect and it was so easy to get in touch with them. The Volvo dealer took care of everything with Concord and I had my car back in no time in perfect working condition again.


N
Nicholas H
8/27/2022
My experience with Concord Auto Protect has been great thus far. Now I looked into many car warranty companies and almost all have there positive and negative reviews, as expected. But with Concord I felt more comfortable realizing some people were not being realistic after doing further research. The car warranty plans terms are easy to understand and clear as they can be for my self. I fully understand with my plan what I am covered and not, the customer service agent Michael did an excellent job explaining that. He has always been easy to reach any time and any day for any reason he has been there for me. Out of all the companies I contacted and have tried over the years so far Concord... Read More


C
Chris M
8/22/2022
Could not be happier with the purchase of my car warranty from Concord Auto Protect. They have treated me great since the purchase and have helped me through the claim process once. I plan on being a long-term customer here and purchasing their plan on another car when the time comes. I have no complaints from the claim process to the customer service.


V
Vinny T
8/18/2022
My warranty claim was processed with any time to waste. I have a 2017 BMW 5 series which was having air conditioning issues and timing is not great as its summer. So, I brought the car into my local BMW dealership here in the Tampa area and had them figure the issue out. When they informed me about the issue and the costs, I notified them how I have Concord for car warranty. Both parties reached out to each other and handled everything for me within a 48-hour period I was back in my car fixed with AC again.


N
Nicole F
8/16/2022
My experience purchasing a car warranty plan from Concord has been an easy one a few reasons why. The main reason is the staff always makes it apparent that customer service is important to them and being there when calling also. My Husband and I have been happy with the plan and will continue to update the review as time goes on. If and when repairs happen, we will see how it goes as well. The last reason we like the plan is the price was the best around versus some other companies we checked out prior to this.


K
Kyle T
8/15/2022
Been a long-term customer with Concord with over two separate plans purchased from them over the years. I have nothing but good things to say, I had minimal repairs but when they did come up it was covered without a hiccup. I am thankful i found a warranty company that actually cares and wants to always make sure the customer is happy. I noticed people complain about certain repairs not being covered from them and other various companies but people need to read and fully understand what they are covered for rather just assume things. Thats just my advice and will recommend Concord to family.


S
Sophia D
8/12/2022
My husband and I made the choice to go with Concord last week because we understood the policy clearly and did not feel pressured. We were given plenty of time to think it over and even call other companies also. We are happy with the costs of the plan and what's covered by them.


A
Adam G
8/10/2022
It has been a pleasure using the warranty program plan from Concord Auto Protect. We purchased the premium plan because of the price of our newer car so it only made sense to go with the best plan we could get. So what made Concord different from our old warranty provider was being 24/7 and little to no wait time on the phone. We would wait easily 25-40 minutes with our other provider, but concord was pretty much instant always.


D
Don K
8/9/2022
I would recommend there plans to anyone looking for a competitively priced car warranty program. I could not find another company that offers to cover as much as Concord has for us for the very fair price. They have treated us great for the multiple months we have had our policy for.



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