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Concord Auto Protect Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
377 Customer Comments & Reviews - see all comments
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Concord Auto protect is a car warranty provider that is headquartered in Pennsylvania. Boasting an industry-leading suite of technology and service, this company aims to provide top-notch service even as the average length of car ownership increases. Their policy’s features include 24 hour customer service and a 30 day money-back guarantee.

How is Concord Auto Protect rated?

Breakdown

4.9/5
Plans & Service Contracts
3.5/5
Claims & Repairs
5.0/5
Reputation

Overall Rating: 4.1 / 5 (Excellent)

Concord Auto Protect provides service contracts on specifically-named vehicle systems.

It offers three plans, the differences among them being the identity of the components covered. Their first tier is their Powertrain Plan, which covers everything you’d expect from a plan of that nature. Their Advanced Plan works like an inclusionary warranty and their Premium Plan like a bumper-to-bumper.

Concord also offers some additional perks with higher limits than their competitors. Their rental car reimbursement, for example, is $75 per day for up to three days, for up to a maximum of $225.

Coverage Overview

Key Facts

Plan Types
Named Component Coverage

Coverage - 3.5 / 5

Concord Auto Protect offers three levels of coverage and publishes a comparative chart of what coverages are offered at which levels. The three plans are Premium, Advanced, and Powertrain. All plans include coverage for the Engine, Transmission, Drive Axle(s), Electrical, Cooling, Brakes, Trip Interruption, Dead Battery, Out of Gas, Parts & Labor, Towing, Locksmith, Rental Car, and 24 Hour Roadside. The Advanced Plan includes AWD / 4x4 and Steering (Manual or Power). Finally the Premium Plan adds nine more options like suspension and AC.

What does Concord Auto Protect cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Factory Navigational System

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Concord Auto Protect exclusions, check out this page.

Claims & Repairs

Claims & Repairs - 3.5 / 5

Although the company's website states that consumers can have their vehicle repaired anywhere, the contract makes clear that repairs must be done at a facility with an ASE-certified mechanic.

Claims are paid directly to the service facility making the repairs and are paperwork-free for the consumer.

Concord Auto Protect Service Contract

Contract Details

Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Concord Auto Protect provides a sample contract for potential customers on its website: Concord Auto Protect Sample Contract

Plans & Service Contracts - 4.9 / 5

Concord offers a no-interest payment program for customers, meaning they don’t have to worry about having to pay extra for their warranty. Concord has a great reputation for customer service as well. Not only do they offer 24/7 support by phone, but they also offer other ways to communicate, including through their client login, an online form, email, and Facebook chat.

Company Reputation

Company Details

Year Founded
2014
Vehicle Protection Association Member?

Customer Reviews

Trustpilot Rating
9.4 out of 5
BBB Rating
A+
Date Collected
2019-02-25

Reputation - 5 / 5

Founded in 2014, Concord Auto Protect boasts a largely positive reputation online.

It currently holds an A+ rating on the Better Business Bureau. The company is also highly-rated by Trustpilot, where it has an excellent 9.4 rating based on 158 reviews.

Additionally, Concord Auto Protect has been featured in several news outlets, including CBS, NBC, the Star Tribune, and more.

Although the company is not a member of the Vehicle Protection Association and is not backed by an insurer, a good number of positive reviews on other online review outlets—such as Google and Facebook reviews—further cements Concord's reputability among customers. Concord, however, is certified by the Association of Certified Protection Professionals (ACVPP).

Contact & Additional Information

Homepage URL
Company Phone
(888) 399-2811
Headquarters Address
1150 1st Ave Ste. 501, King of Prussia, PA, 19406

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377 Customer Comments & Reviews

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Nate R
9/17/2022
I purchased a car from Enterprise Car Sales dealership in my area recently. When I finished the purchase I was talking with the salesperson and he did mention getting a car warranty plan for my car. I asked for some recommendations so he provided me two which included Concord. I reached out to both companies but Concord sounded like the best value for my money after comparing the two thoroughly. I'm happy with my purchase and I think it will go well in the future if I have any repairs also.


S
Stacey D
9/16/2022
I heard about Concord Auto Protect through a friend of mine recently. I really was sold on it after my friend told me how they covered both claims on their car for a transmission and another part todo with the engine. I know for a fact the peace of mind I will have with the policy is worth the money. I have not had a claim personally yet but I feel pretty good about my chances of it going well when it happens.


M
Manuel F
9/15/2022
I purchased the car warranty for my Audi through Concord. I felt more comfortable with Concord because of the honesty the customer service had with me and the no pressure sale mentality. Other companies I called kept calling me and pushing me to buy a car warranty. Concord on the other hand gave me a fair amount of time and also reached out to see if I have other questions which turned out great for me. Because I did have a few questions I forgot about and even ended up making my choice right there and then after speaking with them more. I understand every car warranty company has good and bad reviews but to me I went with my gut feeling which turned out to be trusting them.


C
Connor D
9/14/2022
Been happy with everything Concord has done for me warranty coverage wise. I had one claim approved and one denied, which in my situation is understandable. I would use them for my next car as well. The value of the plan is there if you read the terms and use the plan right.


B
Boni A
9/13/2022
I purchased a car warranty plan yesterday after shopping around for a few days. I understood the contract clearly and Concord was simply the best priced warranty company for my needs. My friend also had a plan through Concord and they had a claim which was covered by them.


K
Kebe D
9/12/2022
We purchased the "Premium" plan from Concord Auto Protect and are happy with it. We had a claim that was approved within minutes which was not expected from them or any warranty company. After speaking with them more they said it was 100% covered and wanted to make sure we were back on the road quickly as possible. I really appreciate there need to help us and make sure we are always happy. They care about their customers and it shows!


F
Frank C
9/10/2022
Very happy with the warranty provided by Concord Auto Protect. Our family has two warranty plans through them and we have never had any problems with claims or anything. I feel confident in calling them with any issues I may have or any new repairs that come up. It's hard to find a good warranty company that's why I'm sticking with Concord.


Z
Zach B
9/8/2022
Everything turned out great in the long run after being a customer of Concord Auto Protect for over a year already. I own a 2019 Acura RDX that was having some transmission issues such as shifting and then acceleration at speeds. I brought the suv into a local transmission shop which they were able to diagnosis and find the issue. I called up Concord and explained everything and put them in touch with the shop. Then the shop called me to pick a date out to get the repair done because Concord fully covered the costs, which happened the same day I called Concord. The customer service agent at Concord Auto Protect wasted little to no time to make I was taken care of and my Acura will be fully... Read More


R
rubi b
9/7/2022
I was offered multiple plans to pick from for my 2017 Ford F-150 that I purchased from a local dealer here in NJ. I think Concord was the best choice for value for my situation and budget. It has been smooth sailing using Concord and I have not ran into a single problem so far. I would feel confident in buying another plan from them for my families next car. They treat people great and are competitively priced, cant get better then that.


J
Jayron G
9/6/2022
Concord Auto Protect was fantastic handling my claim I had through them for my cars repair. I was without a car because of the repair but Concord was able to provide a rental which was awesome and helped me out so much. The claim was easily approved, and I was able to have the dealership start the repairs the same day. The customer service agent Micheal was amazing with helping me and making sure everything was handled for me. Its very rare to have customer service like this these days, but Concord has proven they are the best to me.



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