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Concord Auto Protect Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
377 Customer Comments & Reviews - see all comments
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Concord Auto protect is a car warranty provider that is headquartered in Pennsylvania. Boasting an industry-leading suite of technology and service, this company aims to provide top-notch service even as the average length of car ownership increases. Their policy’s features include 24 hour customer service and a 30 day money-back guarantee.

How is Concord Auto Protect rated?

Breakdown

4.9/5
Plans & Service Contracts
3.5/5
Claims & Repairs
5.0/5
Reputation

Overall Rating: 4.1 / 5 (Excellent)

Concord Auto Protect provides service contracts on specifically-named vehicle systems.

It offers three plans, the differences among them being the identity of the components covered. Their first tier is their Powertrain Plan, which covers everything you’d expect from a plan of that nature. Their Advanced Plan works like an inclusionary warranty and their Premium Plan like a bumper-to-bumper.

Concord also offers some additional perks with higher limits than their competitors. Their rental car reimbursement, for example, is $75 per day for up to three days, for up to a maximum of $225.

Coverage Overview

Key Facts

Plan Types
Named Component Coverage

Coverage - 3.5 / 5

Concord Auto Protect offers three levels of coverage and publishes a comparative chart of what coverages are offered at which levels. The three plans are Premium, Advanced, and Powertrain. All plans include coverage for the Engine, Transmission, Drive Axle(s), Electrical, Cooling, Brakes, Trip Interruption, Dead Battery, Out of Gas, Parts & Labor, Towing, Locksmith, Rental Car, and 24 Hour Roadside. The Advanced Plan includes AWD / 4x4 and Steering (Manual or Power). Finally the Premium Plan adds nine more options like suspension and AC.

What does Concord Auto Protect cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Factory Navigational System

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Concord Auto Protect exclusions, check out this page.

Claims & Repairs

Claims & Repairs - 3.5 / 5

Although the company's website states that consumers can have their vehicle repaired anywhere, the contract makes clear that repairs must be done at a facility with an ASE-certified mechanic.

Claims are paid directly to the service facility making the repairs and are paperwork-free for the consumer.

Concord Auto Protect Service Contract

Contract Details

Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Concord Auto Protect provides a sample contract for potential customers on its website: Concord Auto Protect Sample Contract

Plans & Service Contracts - 4.9 / 5

Concord offers a no-interest payment program for customers, meaning they don’t have to worry about having to pay extra for their warranty. Concord has a great reputation for customer service as well. Not only do they offer 24/7 support by phone, but they also offer other ways to communicate, including through their client login, an online form, email, and Facebook chat.

Company Reputation

Company Details

Year Founded
2014
Vehicle Protection Association Member?

Customer Reviews

Trustpilot Rating
9.4 out of 5
BBB Rating
A+
Date Collected
2019-02-25

Reputation - 5 / 5

Founded in 2014, Concord Auto Protect boasts a largely positive reputation online.

It currently holds an A+ rating on the Better Business Bureau. The company is also highly-rated by Trustpilot, where it has an excellent 9.4 rating based on 158 reviews.

Additionally, Concord Auto Protect has been featured in several news outlets, including CBS, NBC, the Star Tribune, and more.

Although the company is not a member of the Vehicle Protection Association and is not backed by an insurer, a good number of positive reviews on other online review outlets—such as Google and Facebook reviews—further cements Concord's reputability among customers. Concord, however, is certified by the Association of Certified Protection Professionals (ACVPP).

Contact & Additional Information

Homepage URL
Company Phone
(888) 399-2811
Headquarters Address
1150 1st Ave Ste. 501, King of Prussia, PA, 19406

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377 Customer Comments & Reviews

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calaboeselll
9/15/2021
We were treated great by the staff and the whole process was quick & painless. I feel confident in using Concord and it is clearly understood by us what we are covered for and so on. Talked to some other companies but overall Concord was the best option for us.


N
Nick R
9/13/2021
Very easy to understand warranty plans and easy to get ahold of staff. I always feel confident in the customer service and it was a no pressure sale at all. I love everything about the warranty plan I purchased.


phanasuarusrexpie
9/11/2021
Signed up quickly and had all my questions answered promptly. No complaints at all, pretty easy to understand service and pricing is straight forward.


allisasseen
9/5/2021
Beyond happy with our new car warranty purchase from Concord Auto Protect. We love how kind and non pushy the customer service was with us. We love everything about the warranty plan & the staff here also.


M
Monica G
9/3/2021
The car warranty is awesome and well worth every dollar. It has paid for its self already and I could not be happier with the entire purchase. Even the staff made everything so easy for me and painless, thank you so much guys.


economysales41
9/2/2021
The signup process was made super easy and easy to understand as well. I could not be happier with everything and how the staff made sure I understood everything clearly 100%. I love how my wife and I now have car warranty and it was alot easier to signup then other places in the past we have used.


oflanagana
9/1/2021
Beyond happy with the staff at Concord, they were able to help me with a small issue I was having. They really are awesome and have gone above and beyond for me to make sure I am happy with the warranty and have zero complaints.


desireew222
8/31/2021
Not a single complaint about anything from the staff to the car warranty plan I purchased. I have always felt comfortable with everything and when the time comes for a claim I have no doubt it will go smoothly.


sophiebot1212
8/30/2021
Very straight forward company and plans. I have no questions or doubts about the plan I purchased, awesome people to be dealing with.


determineddemon413
8/29/2021
Always a pleasure talking with the customer service at Concord Auto Protect. They always go above and beyond for me on explaining certain things I needed clarification on. You can tell they have no pressure sales and the customer service clearly explains everything. I liked how they did not act annoyed when I had multiple questions I know another past company did. I have nothing but good things to say about Concord & the staff.



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