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Concord Auto Protect Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
377 Customer Comments & Reviews - see all comments
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Concord Auto protect is a car warranty provider that is headquartered in Pennsylvania. Boasting an industry-leading suite of technology and service, this company aims to provide top-notch service even as the average length of car ownership increases. Their policy’s features include 24 hour customer service and a 30 day money-back guarantee.

How is Concord Auto Protect rated?

Breakdown

4.9/5
Plans & Service Contracts
3.5/5
Claims & Repairs
5.0/5
Reputation

Overall Rating: 4.1 / 5 (Excellent)

Concord Auto Protect provides service contracts on specifically-named vehicle systems.

It offers three plans, the differences among them being the identity of the components covered. Their first tier is their Powertrain Plan, which covers everything you’d expect from a plan of that nature. Their Advanced Plan works like an inclusionary warranty and their Premium Plan like a bumper-to-bumper.

Concord also offers some additional perks with higher limits than their competitors. Their rental car reimbursement, for example, is $75 per day for up to three days, for up to a maximum of $225.

Coverage Overview

Key Facts

Plan Types
Named Component Coverage

Coverage - 3.5 / 5

Concord Auto Protect offers three levels of coverage and publishes a comparative chart of what coverages are offered at which levels. The three plans are Premium, Advanced, and Powertrain. All plans include coverage for the Engine, Transmission, Drive Axle(s), Electrical, Cooling, Brakes, Trip Interruption, Dead Battery, Out of Gas, Parts & Labor, Towing, Locksmith, Rental Car, and 24 Hour Roadside. The Advanced Plan includes AWD / 4x4 and Steering (Manual or Power). Finally the Premium Plan adds nine more options like suspension and AC.

What does Concord Auto Protect cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Factory Navigational System

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Concord Auto Protect exclusions, check out this page.

Claims & Repairs

Claims & Repairs - 3.5 / 5

Although the company's website states that consumers can have their vehicle repaired anywhere, the contract makes clear that repairs must be done at a facility with an ASE-certified mechanic.

Claims are paid directly to the service facility making the repairs and are paperwork-free for the consumer.

Concord Auto Protect Service Contract

Contract Details

Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Concord Auto Protect provides a sample contract for potential customers on its website: Concord Auto Protect Sample Contract

Plans & Service Contracts - 4.9 / 5

Concord offers a no-interest payment program for customers, meaning they don’t have to worry about having to pay extra for their warranty. Concord has a great reputation for customer service as well. Not only do they offer 24/7 support by phone, but they also offer other ways to communicate, including through their client login, an online form, email, and Facebook chat.

Company Reputation

Company Details

Year Founded
2014
Vehicle Protection Association Member?

Customer Reviews

Trustpilot Rating
9.4 out of 5
BBB Rating
A+
Date Collected
2019-02-25

Reputation - 5 / 5

Founded in 2014, Concord Auto Protect boasts a largely positive reputation online.

It currently holds an A+ rating on the Better Business Bureau. The company is also highly-rated by Trustpilot, where it has an excellent 9.4 rating based on 158 reviews.

Additionally, Concord Auto Protect has been featured in several news outlets, including CBS, NBC, the Star Tribune, and more.

Although the company is not a member of the Vehicle Protection Association and is not backed by an insurer, a good number of positive reviews on other online review outlets—such as Google and Facebook reviews—further cements Concord's reputability among customers. Concord, however, is certified by the Association of Certified Protection Professionals (ACVPP).

Contact & Additional Information

Homepage URL
Company Phone
(888) 399-2811
Headquarters Address
1150 1st Ave Ste. 501, King of Prussia, PA, 19406

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377 Customer Comments & Reviews

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bottombrat24
3/13/2022
My previous warranty company would always decline my claims. Not Concord ! I had 3 different claims so far and they have gained my trust. They are a great company.


nmahalet2
1/18/2022
Our family has had Concords auto warranty plan for a while now so we have expeirenced the claim side of things and customer service as well. No company is ever 100% perfect BUT concord did honor the repairs and did not give us any issues about it. Timing was not the best because it was near a holiday but it was quicker then we expected it would be. Overall we can not complain because we got our moneys worth with the plan, so yes it was worth every dollar for us.


markusodietcuo762vjzb
1/16/2022
Very happy that even on a weekend they were able to help me, they truly have amazing customer service. I am happy my car was repaired and the claim was an painless process for my self.


nathanpresnott
1/15/2022
Super nice customer service always and we were helped right away. No wait time at all for a customer service agent which is super amazing. I have been happy with the service provided and the easy warranty claims.


funnyassshitofficial
1/13/2022
Our family has been a long term customer of Concord Auto Protect. The cstomer service is always good and the prices are fair. We feel alot better with the coverage and always get treated good by the staff.


tobiaspeople5609
1/6/2022
So far pretty good customer service and easy to understand plans. Time will tell how the claim process is but so far I have been pretty happy with everything. Really nice customer service and they are very easy to get a hold of with minimal to no wait times at all.


rubiafofa1
12/29/2021
A very easy going experience and the customer service agent was excellent the entire time we spoke to him. I never felt rushed and he always made sure I understood everything and was very patient with me. Happy I made the right choice and picked Concord, the plans worked the best for me.


louis.peiry21
12/25/2021
Very happy with everything so far with my car warranty plan from Concord Auto Protect. Great pricing and very easy to understand everything as well which is not common with other companies. It has been a good experience so far and I would recommend them.


lrotem2794
12/24/2021
I have two other family members that purchased from Concord in the past and no issues at all with anything. So I went ahead and also purchased a plan from Concord and was surprised how nice the customer service was towards us. The agent was very helpful and actually answered every single thing we asked and clearly explained the entire warranty to us.


B
Benny B
12/21/2021
Purchased a car warranty plan about 5 months ago when I also purchased my car. So far it has been good and the claim process really is easy. I was amazed how easy everything was for my warranty claim, I kinda thought it would be difficult. But I was wrong the customer service agent went above and beyond and approved it right away. I am a happy customer of Concord Auto Protect. I was NOT even asked to leave a review, I am because I really like the service.



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