We research all brands listed and may earn a fee from our partners. Research and financial considerations may influence how brands are displayed. Not all brands are included. Learn more

Concord Auto Protect Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
377 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Concord Auto protect is a car warranty provider that is headquartered in Pennsylvania. Boasting an industry-leading suite of technology and service, this company aims to provide top-notch service even as the average length of car ownership increases. Their policy’s features include 24 hour customer service and a 30 day money-back guarantee.

How is Concord Auto Protect rated?

Breakdown

4.9/5
Plans & Service Contracts
3.5/5
Claims & Repairs
5.0/5
Reputation

Overall Rating: 4.1 / 5 (Excellent)

Concord Auto Protect provides service contracts on specifically-named vehicle systems.

It offers three plans, the differences among them being the identity of the components covered. Their first tier is their Powertrain Plan, which covers everything you’d expect from a plan of that nature. Their Advanced Plan works like an inclusionary warranty and their Premium Plan like a bumper-to-bumper.

Concord also offers some additional perks with higher limits than their competitors. Their rental car reimbursement, for example, is $75 per day for up to three days, for up to a maximum of $225.

Coverage Overview

Key Facts

Plan Types
Named Component Coverage

Coverage - 3.5 / 5

Concord Auto Protect offers three levels of coverage and publishes a comparative chart of what coverages are offered at which levels. The three plans are Premium, Advanced, and Powertrain. All plans include coverage for the Engine, Transmission, Drive Axle(s), Electrical, Cooling, Brakes, Trip Interruption, Dead Battery, Out of Gas, Parts & Labor, Towing, Locksmith, Rental Car, and 24 Hour Roadside. The Advanced Plan includes AWD / 4x4 and Steering (Manual or Power). Finally the Premium Plan adds nine more options like suspension and AC.

What does Concord Auto Protect cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Factory Navigational System

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Concord Auto Protect exclusions, check out this page.

Claims & Repairs

Claims & Repairs - 3.5 / 5

Although the company's website states that consumers can have their vehicle repaired anywhere, the contract makes clear that repairs must be done at a facility with an ASE-certified mechanic.

Claims are paid directly to the service facility making the repairs and are paperwork-free for the consumer.

Concord Auto Protect Service Contract

Contract Details

Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Concord Auto Protect provides a sample contract for potential customers on its website: Concord Auto Protect Sample Contract

Plans & Service Contracts - 4.9 / 5

Concord offers a no-interest payment program for customers, meaning they don’t have to worry about having to pay extra for their warranty. Concord has a great reputation for customer service as well. Not only do they offer 24/7 support by phone, but they also offer other ways to communicate, including through their client login, an online form, email, and Facebook chat.

Company Reputation

Company Details

Year Founded
2014
Vehicle Protection Association Member?

Customer Reviews

Trustpilot Rating
9.4 out of 5
BBB Rating
A+
Date Collected
2019-02-25

Reputation - 5 / 5

Founded in 2014, Concord Auto Protect boasts a largely positive reputation online.

It currently holds an A+ rating on the Better Business Bureau. The company is also highly-rated by Trustpilot, where it has an excellent 9.4 rating based on 158 reviews.

Additionally, Concord Auto Protect has been featured in several news outlets, including CBS, NBC, the Star Tribune, and more.

Although the company is not a member of the Vehicle Protection Association and is not backed by an insurer, a good number of positive reviews on other online review outlets—such as Google and Facebook reviews—further cements Concord's reputability among customers. Concord, however, is certified by the Association of Certified Protection Professionals (ACVPP).

Contact & Additional Information

Homepage URL
Company Phone
(888) 399-2811
Headquarters Address
1150 1st Ave Ste. 501, King of Prussia, PA, 19406

Leave a comment for Concord Auto Protect Car Warranty
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

377 Customer Comments & Reviews

Loading Reviews ...
xian.linares
12/17/2021
I have been using Concord for two cars so far and I have had multiple claims and almost all of them were covered. The one claim that was not covered was understandable but they will covered the others. I think value wise its pretty solid depending on your situation. The best part is how easy the claim process was & how the staff took care of it quickly.


S
Stacey O
9/27/2021
My husband and I have not had a claim yet but we are pretty optimistic that we will have no problems in the future with them. So far everything has been smooth sailing and any concerns were promptly taken care of. We also had another friend recently purchase a car warranty plan from them as well.


N
Nate G
9/24/2021
Nothing bad to say at all, the customer service agent we spoke with was right to the point with answering our questions. We went with Concord because we felt the most confident in them and the warranty they sell.


munnajamal13
9/23/2021
Really simple and easy process to get auto warranty. Staff was not pushy with me and the customer service was excellent the entire time.


K
Katie M
9/22/2021
I bought my vehicle used from the dealership. It came as is with no warranty. I like to have warranty on my vehicles at all times because repairs are pricey. I called for a quote. My vehicle qualified for the Premium coverage plan which is fantastic because it covers everything on a vehicle that you need for your vehicle to run anyway. I got a fantastic quote and now I feel less stressed because I know Concord Auto protect will take care of me if anything happens to my vehicle.


D
Danny M
9/21/2021
Best car warranty company I could find, easy to understand warranty also. Easy sign up process and everything was painless as possible.


S
Stacey
9/21/2021
We had a few questions and got them answered right away. Customer service had no wait time at all and they were super nice the whole time.


hufstetlerspam
9/21/2021
Very happy with the quality of warranty coverage we got from Concord. They have always been there for us over and over through every claim we have had. I would recommend them and will continue to use them for my next car as well.


M
Marissa M
9/19/2021
We purchased our car warranty plan over a year ago right when we got our car from Trusted Auto. We are very happy with everything I had a small repair and my husband called Concord and they took care of it right away. I love everything about the car warranty and it really is nice having the protection of it. I would recommend them to all my friends and anyone else looking for an auto warranty company.


A
Andy M
9/16/2021
I had a claim and it was taken care of quickly by the staff. I would recommend Concord to anyone looking for a car warranty. Easily the best customer service you will ever deal with, they always take care of me when I call with questions or anything.



Top Rated
Our Partner

🥇Top Customer Satisfaction - Cars Up To 200,000 mi

  • Sign Up Today & Get $450 Off Any Plan
  • Enjoy a FREE Year of Elite Benefits* 
  • Choose Your Own Certified Mechanic
  • 30-day Money-back Guarantee