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Concord Auto Protect Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
377 Customer Comments & Reviews - see all comments
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Concord Auto protect is a car warranty provider that is headquartered in Pennsylvania. Boasting an industry-leading suite of technology and service, this company aims to provide top-notch service even as the average length of car ownership increases. Their policy’s features include 24 hour customer service and a 30 day money-back guarantee.

How is Concord Auto Protect rated?

Breakdown

4.9/5
Plans & Service Contracts
3.5/5
Claims & Repairs
5.0/5
Reputation

Overall Rating: 4.1 / 5 (Excellent)

Concord Auto Protect provides service contracts on specifically-named vehicle systems.

It offers three plans, the differences among them being the identity of the components covered. Their first tier is their Powertrain Plan, which covers everything you’d expect from a plan of that nature. Their Advanced Plan works like an inclusionary warranty and their Premium Plan like a bumper-to-bumper.

Concord also offers some additional perks with higher limits than their competitors. Their rental car reimbursement, for example, is $75 per day for up to three days, for up to a maximum of $225.

Coverage Overview

Key Facts

Plan Types
Named Component Coverage

Coverage - 3.5 / 5

Concord Auto Protect offers three levels of coverage and publishes a comparative chart of what coverages are offered at which levels. The three plans are Premium, Advanced, and Powertrain. All plans include coverage for the Engine, Transmission, Drive Axle(s), Electrical, Cooling, Brakes, Trip Interruption, Dead Battery, Out of Gas, Parts & Labor, Towing, Locksmith, Rental Car, and 24 Hour Roadside. The Advanced Plan includes AWD / 4x4 and Steering (Manual or Power). Finally the Premium Plan adds nine more options like suspension and AC.

What does Concord Auto Protect cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Factory Navigational System

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Concord Auto Protect exclusions, check out this page.

Claims & Repairs

Claims & Repairs - 3.5 / 5

Although the company's website states that consumers can have their vehicle repaired anywhere, the contract makes clear that repairs must be done at a facility with an ASE-certified mechanic.

Claims are paid directly to the service facility making the repairs and are paperwork-free for the consumer.

Concord Auto Protect Service Contract

Contract Details

Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Concord Auto Protect provides a sample contract for potential customers on its website: Concord Auto Protect Sample Contract

Plans & Service Contracts - 4.9 / 5

Concord offers a no-interest payment program for customers, meaning they don’t have to worry about having to pay extra for their warranty. Concord has a great reputation for customer service as well. Not only do they offer 24/7 support by phone, but they also offer other ways to communicate, including through their client login, an online form, email, and Facebook chat.

Company Reputation

Company Details

Year Founded
2014
Vehicle Protection Association Member?

Customer Reviews

Trustpilot Rating
9.4 out of 5
BBB Rating
A+
Date Collected
2019-02-25

Reputation - 5 / 5

Founded in 2014, Concord Auto Protect boasts a largely positive reputation online.

It currently holds an A+ rating on the Better Business Bureau. The company is also highly-rated by Trustpilot, where it has an excellent 9.4 rating based on 158 reviews.

Additionally, Concord Auto Protect has been featured in several news outlets, including CBS, NBC, the Star Tribune, and more.

Although the company is not a member of the Vehicle Protection Association and is not backed by an insurer, a good number of positive reviews on other online review outlets—such as Google and Facebook reviews—further cements Concord's reputability among customers. Concord, however, is certified by the Association of Certified Protection Professionals (ACVPP).

Contact & Additional Information

Homepage URL
Company Phone
(888) 399-2811
Headquarters Address
1150 1st Ave Ste. 501, King of Prussia, PA, 19406

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377 Customer Comments & Reviews

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Tim S
3/17/2023
Been a customer of concord for over two years now and have never ran into any issues. From contacting them about questions to claims and everything in between they have been excellent towards me. Our vehicle has been thankfully pretty solid with only one minor repair being needed last year which was promptly taken care of by them. Quality parts were used and the car has not had another issue since. I think the value is good and the plan has been great for the affordable price it was.


A
Andres I
3/16/2023
My car which is a BMW M5 needed front thrust rod bushings replaced which I would not consider a major repair. Regardless I contacted my mechanic to confirm the issue and inspect the problem and then reached out to Concords staff about it. The repair was paid for by Concord by the next day. I can not complain about my experience because the warranty covered the repair/parts. I will update this review if I have any other repairs or a change in experience with Concord. Well worth the price for the warranty plan as well.


E
Erica F
3/15/2023
Great warranty plan for the price, you can not go wrong with picking Concord. I have had one repair already approved by them last month without a single issue. Well worth the money and plan covers enough items for me. Would recommend them and would easily purchase another plan in the future!


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Ryan L
3/14/2023
I am pleased to recommend Concord Auto Protect. The customer service was great in helping me the entire time with everything I needed. I was happy I could purchase the warranty plan without any hassles. The price was easily the best I could find on any warranty plan. I think the claim process will also go smoothly, I have no doubts about it.


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Aaron B
3/13/2023
I just recently purchased the car warranty plan from Concord Auto Protect, I was assisted quickly and it was an easy transaction. The agent was helpful the entire time with any questions I had and even explaining the plan in great detail. He was very straight forward about everything and did not try to hide anything from me. I think they are a great company and honest which is rare these days.


D
David N
3/10/2023
I purchased a warranty plan this week from Concord Auto Protect and I'm excited to finally have some coverage on my newer sports car. I have owned it for a while and the repair bills have always scared me but at least this warranty will help with that fear now. I can not touch base on the coverage yet because there has been no repairs yet.


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Tyler R
3/9/2023
Only car warranty company I would trust and recommend to my friends. I have been a customer of theirs for over two years now and love everything about the warranty. I have had one repair and the warranty did cover the repair that I needed, which was great. I think the price of the plan is worth it for anyone looking for a solid warranty plan that will cover their repairs if the time comes.


J
Jose H
3/8/2023
Bought the premium plan during their sale they having going on yesterday. Great price and the coverage looks solid for the cost. Nothing to complain about, process was quick and painless. I'm excited to see how it works in the future, I know my friend has a plan through Concord and loves it.


C
Chris H
3/7/2023
I purchased the premium plan a while back and finally got to use it last week for two repairs on my car. Everything was covered for me which was awesome. Same day I called I was approved later that day and my mechanic had my car ready to go the next day. So in total everything took 48 hours which was speedy compared to what I thought it would take. The plan has already been a great investment for me and has saved me once already.


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Nick D
3/6/2023
I love how easy it was to purchase the warranty plan and how helpful the agent was with explaining everything. The price of the plan was within my budget that I could afford which was nice. I would recommend concord to anyone looking for a trust worthy car warranty company. They seem like an honest group of people and they were not pushy with me at all. I felt comfortable the entire time and seen the value the plan provides me.



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