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Concord Auto Protect Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
377 Customer Comments & Reviews - see all comments
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Concord Auto protect is a car warranty provider that is headquartered in Pennsylvania. Boasting an industry-leading suite of technology and service, this company aims to provide top-notch service even as the average length of car ownership increases. Their policy’s features include 24 hour customer service and a 30 day money-back guarantee.

How is Concord Auto Protect rated?

Breakdown

4.9/5
Plans & Service Contracts
3.5/5
Claims & Repairs
5.0/5
Reputation

Overall Rating: 4.1 / 5 (Excellent)

Concord Auto Protect provides service contracts on specifically-named vehicle systems.

It offers three plans, the differences among them being the identity of the components covered. Their first tier is their Powertrain Plan, which covers everything you’d expect from a plan of that nature. Their Advanced Plan works like an inclusionary warranty and their Premium Plan like a bumper-to-bumper.

Concord also offers some additional perks with higher limits than their competitors. Their rental car reimbursement, for example, is $75 per day for up to three days, for up to a maximum of $225.

Coverage Overview

Key Facts

Plan Types
Named Component Coverage

Coverage - 3.5 / 5

Concord Auto Protect offers three levels of coverage and publishes a comparative chart of what coverages are offered at which levels. The three plans are Premium, Advanced, and Powertrain. All plans include coverage for the Engine, Transmission, Drive Axle(s), Electrical, Cooling, Brakes, Trip Interruption, Dead Battery, Out of Gas, Parts & Labor, Towing, Locksmith, Rental Car, and 24 Hour Roadside. The Advanced Plan includes AWD / 4x4 and Steering (Manual or Power). Finally the Premium Plan adds nine more options like suspension and AC.

What does Concord Auto Protect cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Factory Navigational System

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Concord Auto Protect exclusions, check out this page.

Claims & Repairs

Claims & Repairs - 3.5 / 5

Although the company's website states that consumers can have their vehicle repaired anywhere, the contract makes clear that repairs must be done at a facility with an ASE-certified mechanic.

Claims are paid directly to the service facility making the repairs and are paperwork-free for the consumer.

Concord Auto Protect Service Contract

Contract Details

Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Concord Auto Protect provides a sample contract for potential customers on its website: Concord Auto Protect Sample Contract

Plans & Service Contracts - 4.9 / 5

Concord offers a no-interest payment program for customers, meaning they don’t have to worry about having to pay extra for their warranty. Concord has a great reputation for customer service as well. Not only do they offer 24/7 support by phone, but they also offer other ways to communicate, including through their client login, an online form, email, and Facebook chat.

Company Reputation

Company Details

Year Founded
2014
Vehicle Protection Association Member?

Customer Reviews

Trustpilot Rating
9.4 out of 5
BBB Rating
A+
Date Collected
2019-02-25

Reputation - 5 / 5

Founded in 2014, Concord Auto Protect boasts a largely positive reputation online.

It currently holds an A+ rating on the Better Business Bureau. The company is also highly-rated by Trustpilot, where it has an excellent 9.4 rating based on 158 reviews.

Additionally, Concord Auto Protect has been featured in several news outlets, including CBS, NBC, the Star Tribune, and more.

Although the company is not a member of the Vehicle Protection Association and is not backed by an insurer, a good number of positive reviews on other online review outlets—such as Google and Facebook reviews—further cements Concord's reputability among customers. Concord, however, is certified by the Association of Certified Protection Professionals (ACVPP).

Contact & Additional Information

Homepage URL
Company Phone
(888) 399-2811
Headquarters Address
1150 1st Ave Ste. 501, King of Prussia, PA, 19406

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377 Customer Comments & Reviews

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Candice Y
2/17/2023
I bought the premium plan today with the presidents day sale they have going on. I thought the price of the plan was pretty cheap and covered plenty of items on my SUV. I'm excited to see how everything goes over the next year or two. The agent was super helpful with answering any questions I had about the plan and claim process and so on.


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Elizabeth N
2/17/2023
My husband and I purchased the warranty plan on Wednesday of this week after calling up. The plan seems like it offers a variety of perks for the price. We are excited to use the warranty plan and see what happens in the future. We have no complaints about anything and could not be happier with the competitive pricing for the package we got.


M
Mike W
2/16/2023
Just purchased the warranty plan a few days ago. I think the price for the plan is fair and worth the money to have some sort of peace of mind. The agent was nice and took his time explaining the plan in-depth. I would recommend Concord Auto Protect for being a straight forward company and affordable. I did call another company prior to them and there was a clear difference in customer service with Concord being better by a long shot.


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Frank D
2/15/2023
The sales rep was not pushy at all and helped me with picking the perfect plan out that fits my needs. The pricing for the plans were competitive and affordable unlike other companies. I have had my plan for over 8 months now and its been smooth sailing. I have not had a claim yet because thankfully no repairs have been needed. I would not recommend any other warranty company only Concord Auto Protect.


S
Sandra L
2/14/2023
Purchased the plan two years ago for my husbands Ram 1500 and have only had one repair thankfully. The repair needed had todo with the transmission but was fully covered after a few days of being in contact with Concords staff. I can provide proof of the repair being covered if needed for the review. Not much else to say the plan did its job and covered the repair, no complaints at all.


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Tyler H
2/13/2023
I bought a newer Mercedes Benz from Park Place Motorcars here in Dallas and thought it would be smart to purchase a warranty as well. After speaking with the dealer they recommended a few options but Concord was the best fit for my needs. I think the warranty plan covers more then enough things to assist me with repairs and so on. I will update my review as time goes on but I have pretty good faith that everything will go smoothly.


R
Rogue D
2/12/2023
We purchased the largest warranty plan concord offers to help give us the most coverage possible for our large purchase of a vehicle. The coverage has been excellent and we have had zero problems with it when we have used it. There has been two separate times where a repair was needed and it was paid for by Concord. The other time we used our coverage was for a dead battery situation which also ended up in our favor. Overall the plan has been great for us and I think we have been getting our moneys worth from it. The service agent we dealt with was helpful and kind during the multiple conversations.


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Greg J
2/11/2023
I own a 2016 BMW M5 and had a large repair that was needed which was estimated to cost well over 4k. I contacted Concord Auto Protect right away with the estimate and had the opportunity to file the claim at the same time as speaking with them. Within 3 days I had answer and was able to proceed with the repair. I do understand the time that was needed because they did have to contact my local BMW dealer where the car I was and discuss the repair with them. I am thankful I purchase the plan when I did and could not be happier with how everything worked out for me so far. The value the plan has given me has been worth every dollar for the security of knowing I'm covered with repairs.


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Adam S
2/10/2023
I purchased my warranty plan over a year ago for my car when they had a sale going on. I first reached out to them for a claim on 1/18/23 and was approved by the agent on 1/20/23 which worked out well for me. The size of the repair was one of the largest I ever had and it was fully covered by them. The plan has been a great purchase for me and has paid for its self over time already. I can not find any complaints because the plan covered the repair and I got what I paid for.


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Mike N
2/9/2023
Both of my claims were approved last week within the same day my mechanic reached out to them. I think the contract is easy to understand and pretty straight forward with what was covered in my plan and not. The price was easily the selling point for me, they were more competitively priced then two other companies I called prior to them. I think they are the best warranty company I could of went with, that's just my opinion.



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