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Concord Auto Protect Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
377 Customer Comments & Reviews - see all comments
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Concord Auto protect is a car warranty provider that is headquartered in Pennsylvania. Boasting an industry-leading suite of technology and service, this company aims to provide top-notch service even as the average length of car ownership increases. Their policy’s features include 24 hour customer service and a 30 day money-back guarantee.

How is Concord Auto Protect rated?

Breakdown

4.9/5
Plans & Service Contracts
3.5/5
Claims & Repairs
5.0/5
Reputation

Overall Rating: 4.1 / 5 (Excellent)

Concord Auto Protect provides service contracts on specifically-named vehicle systems.

It offers three plans, the differences among them being the identity of the components covered. Their first tier is their Powertrain Plan, which covers everything you’d expect from a plan of that nature. Their Advanced Plan works like an inclusionary warranty and their Premium Plan like a bumper-to-bumper.

Concord also offers some additional perks with higher limits than their competitors. Their rental car reimbursement, for example, is $75 per day for up to three days, for up to a maximum of $225.

Coverage Overview

Key Facts

Plan Types
Named Component Coverage

Coverage - 3.5 / 5

Concord Auto Protect offers three levels of coverage and publishes a comparative chart of what coverages are offered at which levels. The three plans are Premium, Advanced, and Powertrain. All plans include coverage for the Engine, Transmission, Drive Axle(s), Electrical, Cooling, Brakes, Trip Interruption, Dead Battery, Out of Gas, Parts & Labor, Towing, Locksmith, Rental Car, and 24 Hour Roadside. The Advanced Plan includes AWD / 4x4 and Steering (Manual or Power). Finally the Premium Plan adds nine more options like suspension and AC.

What does Concord Auto Protect cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Factory Navigational System

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Concord Auto Protect exclusions, check out this page.

Claims & Repairs

Claims & Repairs - 3.5 / 5

Although the company's website states that consumers can have their vehicle repaired anywhere, the contract makes clear that repairs must be done at a facility with an ASE-certified mechanic.

Claims are paid directly to the service facility making the repairs and are paperwork-free for the consumer.

Concord Auto Protect Service Contract

Contract Details

Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Concord Auto Protect provides a sample contract for potential customers on its website: Concord Auto Protect Sample Contract

Plans & Service Contracts - 4.9 / 5

Concord offers a no-interest payment program for customers, meaning they don’t have to worry about having to pay extra for their warranty. Concord has a great reputation for customer service as well. Not only do they offer 24/7 support by phone, but they also offer other ways to communicate, including through their client login, an online form, email, and Facebook chat.

Company Reputation

Company Details

Year Founded
2014
Vehicle Protection Association Member?

Customer Reviews

Trustpilot Rating
9.4 out of 5
BBB Rating
A+
Date Collected
2019-02-25

Reputation - 5 / 5

Founded in 2014, Concord Auto Protect boasts a largely positive reputation online.

It currently holds an A+ rating on the Better Business Bureau. The company is also highly-rated by Trustpilot, where it has an excellent 9.4 rating based on 158 reviews.

Additionally, Concord Auto Protect has been featured in several news outlets, including CBS, NBC, the Star Tribune, and more.

Although the company is not a member of the Vehicle Protection Association and is not backed by an insurer, a good number of positive reviews on other online review outlets—such as Google and Facebook reviews—further cements Concord's reputability among customers. Concord, however, is certified by the Association of Certified Protection Professionals (ACVPP).

Contact & Additional Information

Homepage URL
Company Phone
(888) 399-2811
Headquarters Address
1150 1st Ave Ste. 501, King of Prussia, PA, 19406

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377 Customer Comments & Reviews

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Hannah B
3/3/2023
Not a single issue with my warranty plan. It covered a repair last week already and I had to pay nothing out of pocket. The warranty was worth the purchase my situation with my BMW, knowing repairs can be costly. The price of the plan was competitive and offered more then other companies did.


J
Jacob S
3/2/2023
Pleasant customer service and I was assisted right away when calling yesterday to purchase a plan. I was not pressured to buy the plan at all and was given various plan sizes to pick from. Happy with my purchase and I feel a lot better knowing my car has coverage now.


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Ryan R
3/1/2023
I have had the warranty plan through Concord for about 6-7 months already. I have only had to contact them twice about some questions I had and that went smoothly. Thankfully I have had no repairs needed on my car. I think the price for the plan was fair and I'm happy with my purchase so far.


K
Kyle B
2/28/2023
I had a few questions before purchasing a warranty plan from them and I was helped quickly. I got answers to all my questions and I had zero concerns after speaking with the agent. I have only had the plan so far for a week so I can not speak on the claim process side of it yet. From what I have experience so far I believe everything will go smoothly for me.


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Jeremy G
2/27/2023
Happy with my new purchase of my warranty plan from Concord Auto Protect. The staff has been great with helping me with anything I have needed from them. I was given multiple options to pick from and he was not pushy at all. Would recommend them to others A+ staff.


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Connor A
2/24/2023
I have been a customer for over a year now with Concord Auto Protect. One repair I had was covered before and handled quickly. I think the value the warranty plan provides is great and worth the cost. I looked at other plans but Concord offered the most perks for the cost. Would recommend to friends and family if they are looking for an auto warranty company.


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Hellen D
2/23/2023
I was in the market looking at car warranty plans for over two weeks as of today. I contacted Concord last week and told the agent I needed some time to think it over, He was 100% okay with that and not pushy. I decided to purchase the plan through them today and the same agent was able to assist me with the entire process. He took his time with me and provided me all the information possible about the plan and how everything works.


E
Evelyn S
2/22/2023
Easy experience signing up for the warranty plan this morning. All of the contract was explained in depth to me and any concerns I had were listened to and provided an answer. I felt it was a no pressure sale and the price was pretty cheap compared to a few other places I contacted prior to Concord.


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Chris D
2/20/2023
Purchased the warranty plan a few days ago last week. The price seemed good for coverage I am getting for my car. I will see how the claim process and all of that goes. I personally think everything will go good because the customer service seem honest and professional. I was on the phone for a while asking many questions and expressing multiple concerns and not one time did the agent get annoyed by me.


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Ryan H
2/18/2023
I have been thinking about purchasing an auto warranty plan for over a week now with contacting multiple companies. I seen a sale on Concords website which helped convince me just to give it a try. I don't have any complaints, the pricing for the plan was cheaper then I expected which was nice. I will update this review whenever there is a repair and so on.



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