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EasyCare Car Warranty Review


ConsumersAdvocate.org Rating: 2.4 / 5 (Average)
80 Customer Comments & Reviews - see all comments
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EsyCare is a provider of motor vehicle service plans for both the personal and commercial markets. Founded in 1984 as a warranty management contractor to auto companies, EasyCare now sells service plans of its own directly to the consumer. The company is headquartered in Norcross, Georgia.

How is EasyCare rated?

Breakdown

4.0/5
Plans & Service Contracts
3.5/5
Claims & Repairs
0.0/5
Reputation

Overall Rating: 2.4 / 5 (Average)

EasyCare is a sound choice for automobile service plans. The company offers a broad array of service contract options, ranging from bare-bones plans that cover little more than the engine and drivetrain all the way up to plans that cover almost everything. The company began as a warranty management service to automobile manufacturers and has substantial experience in the field. It summarizes its contracts in both inclusive and exclusionary terms. It has a solid reputation with the BBB and has partnered with other reputable companies.

Coverage Overview

Key Facts

Plan Types
Powertrain Coverage
Named Component Coverage

Coverage - 2 / 5

The list of covered systems and parts provided on the company's website is remarkably detailed. EasyCare's lower three plans are stated in inclusionary terms, i.e., lists of what is covered. Its top-tier plan, however, is stated in both inclusionary and exclusionary terms. That top-tier plan appears to be very thorough and to exclude only cosmetic items and a few specialty components.

What does EasyCare cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Commercial / Business Use
  • Hybrid / Electric Vehicle Components
  • Windshield Repair
  • Key Loss / Damage Protection
  • Factory Navigational System

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of EasyCare exclusions, check out this page.

Claims & Repairs

Claims & Repairs - 3.5 / 5

The company provides few details of its claim procedures. It states that repairs must be done at a "licensed" repair facility, an ambiguous requirement that consumers may wish to clarify before purchasing a service plan. It is also unclear from the company's publications whether customers have any obligation to maintain a vehicle maintenance log or other documentation.

EasyCare Service Contract

Contract Details

Transferability of Warranty?
Yes

Plans & Service Contracts - 4 / 5

Although EasyCare provides lengthy summaries of what is covered by its service contract, a copy of the actual contract could not be discovered on its website. Since the contract has not been evaluated, consumers are advised to review it themselves carefully before making a purchase decision.

Company Reputation

Company Details

Year Founded
1984
Vehicle Protection Association Member?

Customer Reviews

BBB Rating
A+
BBB Positive Reviews
3
BBB Neutral Reviews
0
BBB Negative Reviews
6

Reputation - 0 / 5

EasyCare enjoys an A+ rating with the BBB. It has extensive experience in the auto warranty field, though the length of its experience in selling its own extended warranty plans is unknown. The company has a used vehicle certification and warranty partnership with Motor Trend magazine.

Contact & Additional Information

Homepage URL
Company Phone
(800) 538-4181
Headquarters Address
6010 Atlantic Boulevard, Norcross, GA, 30071
Mailing Address
6010 Atlantic Boulevard, Norcross, GA, 30071

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80 Customer Comments & Reviews

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D
DENNIS N
6/14/2024
Our dealer included the extended warranty from EasyCare (parent company is APCO) when we purchased our new 2019 GMC Yukon Denali. The vehicle was taken to the dealer in May, 2024 because of a warning light. The dealer inspected the vehicle and found the transfer case was the issue - it contained a "chunk" of metal that had broken off from something. The vehicle was just out of the factory warranty and the service department submitted the claim to EasyCare. Approximately 3 weeks after the claim was submitted, according to "Savanah Spurgeon" of APCO, it was denied because the dealership failed to document a powertrain inspection when they performed normal maintenance on the vehicle. EasyCare... Read More


T
T
7/21/2023
Scam. Do not use. I maintain my vehicles to the nines. As soon as you need a warranty claim for an oddball repair they rearrange the language in the terms and conditions to make sure they don’t cover it. Talked to 4 different people and each one held the same stance. Your only hope is arbitration. I know I’m right , but it nets you about $500 after fees and deductibles and a month of your time. Not worth it. Put $50-$75 away a month in a savings account for repairs. If 0 stars were available I would give it. Customer service was horrible.


lilmamaisis01
5/21/2023
Had to provide everything but the rights to my first born to get payment for my gap. Then they had an issue because the valuation report didn't match what the insurance company paid because they were nice and gave us more than the retail value. All in all had to wait 3 months to get reimbursed. Do better!


drewsapp170
1/30/2023
Had the tire warranty. 1 tire had to be replaced as it couldn't be repaired. Prior to getting the tire looked out to see if it could just be repaired or replaced, I called the warranty company to find out what the next steps would be. The representative told me what to do, how to even submit the claim to include the subject line. After the fact, as the tire had to be replaced, they added all these other stipulations that should have been done. So they decided not to pay a $300 claim after paying almost 5K for this useless warranty company. We will be cancelling the warranty. It makes a lot of sense that they will lose over 3k instead of paying for a $300 claim.


ljtafoya.lt
11/30/2022
Don"t walk away from this company--RUN AS FAST AS YOU CAN. When you talk to the representative when you first purchase your warranty, seems like the Gold Plan covers everything. WRONG out of a $700.00 plus repair they only cover $263.00 this was for a covered repair. Evidently their allowable charges must be from twenty years ago. ALSO when trying to talk to anyone on the phone the average wait time on hold is at least 45 minutes. Not only for you at the customer but also for the repair shop,.


Lawrence M
10/18/2022
Hello I purchased a easy care warranty from ATC RV in Iowa last month have had several call outs already they have gone above and beyond a normal insurance company would highly recommend Amber the Rep in the Iowa region she has been very helpful Again would recommend easy care thank you


thomasgwarren56
9/12/2022
My claim was denied by EasyCare. The real issue lies in once I submitted the claim, I never heard back. I did call and spoke to a customer service representative who needed to speak to an absent supervisor. Never heard back after repeated emails and messages left on the representative’s voicemail. Not sure either the email or voicemail are real.


chivale.modeste
9/11/2022
Your deductible is useless with this warranty, when I purchase this warranty, at no time did the dealership explain to use the warranty they use MSR parts, meaning they pay the price of the part not what the repair shop gets it for. Second they sell you that you can take it anywhere for repairs, that's where the MSR comes into play. If you take your vehicle to the dealership of your vehicle make, you will always pay more than the deductible. Nothing is simple with easy care, Nobody explains anything,I pay for that policy but they only want to talk to repair shop. So a $500 deductible cost me $1100 using my warranty to fix my vehicle at the dealership.


E
Edward S
7/20/2022
I'm generally leery of insurance programs but this one was not only super easy to use but worked without a hitch. No haggling, no problems. Highly recommend.


M
marisa w
7/17/2022
Easy positive experience on having a radiator replaced that went bad. Worked as well as if I had normal new vehicle warranty. Great job EasyCare.



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