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Car Warranties
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EasyCare Car Warranty Review
ConsumersAdvocate.org
80 Customer Comments & Reviews - see all comments
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EsyCare is a provider of motor vehicle service plans for both the personal and commercial markets. Founded in 1984 as a warranty management contractor to auto companies, EasyCare now sells service plans of its own directly to the consumer. The company is headquartered in Norcross, Georgia.
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80 Customer Comments & Reviews
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Our dealer included the extended warranty from EasyCare (parent company is APCO) when we purchased our new 2019 GMC Yukon Denali. The vehicle was taken to the dealer in May, 2024 because of a warning light. The dealer inspected the vehicle and found the transfer case was the issue - it contained a "chunk" of metal that had broken off from something. The vehicle was just out of the factory warranty and the service department submitted the claim to EasyCare. Approximately 3 weeks after the claim was submitted, according to "Savanah Spurgeon" of APCO, it was denied because the dealership failed to document a powertrain inspection when they performed normal maintenance on the vehicle. EasyCare... Read More
Scam. Do not use. I maintain my vehicles to the nines. As soon as you need a warranty claim for an oddball repair they rearrange the language in the terms and conditions to make sure they don’t cover it. Talked to 4 different people and each one held the same stance. Your only hope is arbitration. I know I’m right , but it nets you about $500 after fees and deductibles and a month of your time. Not worth it. Put $50-$75 away a month in a savings account for repairs. If 0 stars were available I would give it. Customer service was horrible.
Had to provide everything but the rights to my first born to get payment for my gap. Then they had an issue because the valuation report didn't match what the insurance company paid because they were nice and gave us more than the retail value. All in all had to wait 3 months to get reimbursed. Do better!
Had the tire warranty. 1 tire had to be replaced as it couldn't be repaired. Prior to getting the tire looked out to see if it could just be repaired or replaced, I called the warranty company to find out what the next steps would be. The representative told me what to do, how to even submit the claim to include the subject line. After the fact, as the tire had to be replaced, they added all these other stipulations that should have been done. So they decided not to pay a $300 claim after paying almost 5K for this useless warranty company. We will be cancelling the warranty. It makes a lot of sense that they will lose over 3k instead of paying for a $300 claim.
Don"t walk away from this company--RUN AS FAST AS YOU CAN. When you talk to the representative when you first purchase your warranty, seems like the Gold Plan covers everything. WRONG out of a $700.00 plus repair they only cover $263.00 this was for a covered repair. Evidently their allowable charges must be from twenty years ago.
ALSO when trying to talk to anyone on the phone the average wait time on hold is at least 45 minutes. Not only for you at the customer but also for the repair shop,.
Hello I purchased a easy care warranty from ATC RV in Iowa last month have had several call outs already they have gone above and beyond a normal insurance company would highly recommend Amber the Rep in the Iowa region she has been very helpful
Again would recommend easy care thank you
My claim was denied by EasyCare. The real issue lies in once I submitted the claim, I never heard back. I did call and spoke to a customer service representative who needed to speak to an absent supervisor. Never heard back after repeated emails and messages left on the representative’s voicemail. Not sure either the email or voicemail are real.
Your deductible is useless with this warranty, when I purchase this warranty, at no time did the dealership explain to use the warranty they use MSR parts, meaning they pay the price of the part not what the repair shop gets it for. Second they sell you that you can take it anywhere for repairs, that's where the MSR comes into play. If you take your vehicle to the dealership of your vehicle make, you will always pay more than the deductible. Nothing is simple with easy care, Nobody explains anything,I pay for that policy but they only want to talk to repair shop. So a $500 deductible cost me $1100 using my warranty to fix my vehicle at the dealership.
I'm generally leery of insurance programs but this one was not only super easy to use but worked without a hitch. No haggling, no problems. Highly recommend.
Easy positive experience on having a radiator replaced that went bad. Worked as well as if I had normal new vehicle warranty. Great job EasyCare.
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