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EasyCare Car Warranty Review


ConsumersAdvocate.org Rating: 2.4 / 5 (Average)
80 Customer Comments & Reviews - see all comments
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EsyCare is a provider of motor vehicle service plans for both the personal and commercial markets. Founded in 1984 as a warranty management contractor to auto companies, EasyCare now sells service plans of its own directly to the consumer. The company is headquartered in Norcross, Georgia.

How is EasyCare rated?

Breakdown

4.0/5
Plans & Service Contracts
3.5/5
Claims & Repairs
0.0/5
Reputation

Overall Rating: 2.4 / 5 (Average)

EasyCare is a sound choice for automobile service plans. The company offers a broad array of service contract options, ranging from bare-bones plans that cover little more than the engine and drivetrain all the way up to plans that cover almost everything. The company began as a warranty management service to automobile manufacturers and has substantial experience in the field. It summarizes its contracts in both inclusive and exclusionary terms. It has a solid reputation with the BBB and has partnered with other reputable companies.

Coverage Overview

Key Facts

Plan Types
Powertrain Coverage
Named Component Coverage

Coverage - 2 / 5

The list of covered systems and parts provided on the company's website is remarkably detailed. EasyCare's lower three plans are stated in inclusionary terms, i.e., lists of what is covered. Its top-tier plan, however, is stated in both inclusionary and exclusionary terms. That top-tier plan appears to be very thorough and to exclude only cosmetic items and a few specialty components.

What does EasyCare cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Commercial / Business Use
  • Hybrid / Electric Vehicle Components
  • Windshield Repair
  • Key Loss / Damage Protection
  • Factory Navigational System

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of EasyCare exclusions, check out this page.

Claims & Repairs

Claims & Repairs - 3.5 / 5

The company provides few details of its claim procedures. It states that repairs must be done at a "licensed" repair facility, an ambiguous requirement that consumers may wish to clarify before purchasing a service plan. It is also unclear from the company's publications whether customers have any obligation to maintain a vehicle maintenance log or other documentation.

EasyCare Service Contract

Contract Details

Transferability of Warranty?
Yes

Plans & Service Contracts - 4 / 5

Although EasyCare provides lengthy summaries of what is covered by its service contract, a copy of the actual contract could not be discovered on its website. Since the contract has not been evaluated, consumers are advised to review it themselves carefully before making a purchase decision.

Company Reputation

Company Details

Year Founded
1984
Vehicle Protection Association Member?

Customer Reviews

BBB Rating
A+
BBB Positive Reviews
3
BBB Neutral Reviews
0
BBB Negative Reviews
6

Reputation - 0 / 5

EasyCare enjoys an A+ rating with the BBB. It has extensive experience in the auto warranty field, though the length of its experience in selling its own extended warranty plans is unknown. The company has a used vehicle certification and warranty partnership with Motor Trend magazine.

Contact & Additional Information

Homepage URL
Company Phone
(800) 538-4181
Headquarters Address
6010 Atlantic Boulevard, Norcross, GA, 30071
Mailing Address
6010 Atlantic Boulevard, Norcross, GA, 30071

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80 Customer Comments & Reviews

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D
David S
6/15/2022
Easy care was suggested by the dealership I bought the truck from. I was a little unsure about it Because I like factory warranty But after having the truck for a year and a 1/2 and having a few problems Now I am completely happy I purchased it and have it I should go back to the dealership and thank him since I did give him a hard time about it


J
Jose C
6/12/2022
Great service, both for the road aid as well as the claim for the required repairs. Kudos to Easy Care, not so much for Kia Service, which took 29 calendar days to apply 6.5 hours of labor to fix it.


J
James K
6/8/2022
Great service so far only had to use once but the claim and repair process was so easy and non stressful


R
Ralph W
6/8/2022
My Honda dealer let me know the torque converter on my Civic was leaking. The associate, TJ Graham, handled the details with Easy Care to have the repair done. I had a minor co-pay, but the majority of the repair costs was handled by Easy Care. It saved me over $1300.00. Much appreciated.


K
Karl P
6/7/2022
Power steering motor failed and I called Community Ford in Bloomington, IN to see how long the repair might take. I dropped off the car Friday morning. Service called back in the afternoon and advised me that due to the repair cost exceeding $2, 000, a warranty Inspector would have to review and approve the repair. Since it was Friday afternoon the inspector could not come till Monday. He approved the repair and I then had to wait for parts to be ordered and shipped. It was a somewhat time consuming repair, so the whole situation took about 10 days. I paid my $100 deductible and picked up the car. The warranty part of this was easy and went smoothly. Very happy I had the warranty!


R
Robert I
5/27/2022
I've had EasyCare for years and had doubts about warranty services. I recently had an A/C compressor go out and needed the service. Everything went off without a hitch and I'm very happy I chose EasyCare.


W
Wilfred T
5/26/2022
I had a positive experience with Easycare, all went well.However the auto service department took 5 weeks to get the claim taken care of, so I was with out a car for 5 weeks, and a lot of the repair came out of my pocket. that was due to items not covered by Easycare, also the vehicle does not drive or perform any better than it did before.


F
Frederick L
5/26/2022
Easy care has been a pleasure to work on both the instances I have had issues with my car they have taken great care of me, only thing I had a issue with was the amount they cover towards rental especially in this pandemic we’re rental fees are super high. So had to some time without a car while it was being repaired but otherwise they were quick and efficient with the response time of trying to get my car back on the road


Nicholas R
5/24/2022
Great service and very timely! Our mechanic said working with Easycare was a good experience and Easycare was very professional.


Shane M
5/23/2022
Bommarito Honda service handled everything. They preapproved the claim and everything was paid for without a hitch. Very glad I purchased the insurance; out of pocket it would’ve cost me $1700



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