Endurance Auto Warranty
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130 Customer Comments & Reviews - see all comments
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Endurance Warranty Services, LLC, is one of the largest direct providers of extended car warranties in the United States, offering seamless customer support from quote to claim. Founded in 2006, the company is based in Northbrook, Illinois and has more than 350,000 in-network mechanics located across the United States.
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130 Customer Comments & Reviews
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My name is Joyce Chambers and I received an e-mail from Art Royzengurt, Endurance Customer Service Manager in Chicago, Illinois on 9 July 2020 that they would only reimbursement $492.01 for part of my claim that they denied. I have not received my reimbursement yet nor a response from Endurance on this. I am frustrated and angry on how I am being treated by Endurance.
I don't know if their warranty is any good or not, but if it is a reflection on how their billing is done, then I can't even think of referring them to anyone! I enrolled in the plan at the moment of the 1st contact due to the fact I was told that the "special" rating was only good at the moment. So - I enrolled with the knowledge that I could cancel and receive a refund on a 30 day from the enrollment date. I then went and checked other auto warranty companies. I did find another one that was more budget friendly and with same benefits. When I went to cancel the policy 5 days later and requested a refund, the agent argued that they were the best. But I had already made my decision... Read More
I have a 2014 Ford Escape with an extended warranty from Endurance Warranty and it has just over 100,000 miles the transmission went out and they are denying my claim because they said the fluid needs to be changed every 30,000 miles but according to both the dealer and the owners manual the interval for the transmission is 150,000 miles. I have filed many complaints and contracted the attorney general and the news. If need be I will be filing a lawsuit.
I had a water pump go out on my 2005 Corvette, with 76000 miles on it. I was advised by the Endurance agent to take to a mechanic for an estimate, which I did. I took it to a Chevrolet Dealership, who then contacted Endurance for authorization. It was denied because the pump went out because of normal wear and tear. I talked with 3 employees at Endurance, trying to understand their reasoning for the denied claim. They just kept repeating it would not be covered. I contact the dealership, and asked if they had this mechanical failure denied by any other warranty company, and they had never been denied before. I had my car fixed and canceled my warranty. I surmised that if they denied this... Read More
My differential, rear bearings are bad, and my power steering cooler pump is leaking in a 2012 Jeep Cherokee. I have the Diamond coverage, and it is pay off and active until 2022. I had to call and beg for an Endurance adjuster to come to the dealer to verify the problem. The bearings are making a squealing and growling noise, but the adjuster said he did not hear it. The differential is bad, but an Endurance agent (United Car Care they handle the claims) told me that the dealer needs to take it apart first to see what is broken because they would only cover a limited amount of parts inside of it. However, taking it apart would cost me about $2000. On top of that, the guy from United Car... Read More
READ THIS IF YOU'RE PLANNING TO SIGN A PLAN WITH ENDURANCE!!!! When I bought my car 14 months ago I Signed a premium extended warranty plan with Endurance. It cost me around $130 a month and was the best coverage you possibly could buy at the time. I received a loooong list of things that were covered and didn't hesitate, it was after all the best coverage you could have! Recently when I experienced a few issues with my car I remembered signing my premium extended warranty and was happy making my first call to them and have my car fixed. My joy didn't last long when I after explaining the issues heard that those were wear and tear issues and that they were not covered by my "premium... Read More
I own a 2011 BMW 750i, my AC recently went out and I live in South Florida. AC is critical here. I purchases an Endurance Contract last year in April. I have never used the warranty until the AC starting having issues. I took the care to the BMW Dealer. The condenser and compressor both are needing to be replaced. Endurance clearly states both are covered in my contract with no exclusions. The service manager called and said Endurance will not cover the compressor, but will cover the condenser. I then asked why he said my car the compressor is all one piece made up of coils and the coils inside the compressor are bad. I then asked him if my assumption was correct, they can replace the... Read More
I bought this warranty in August. I seemed really great! Bumper to bumper coverage, monthly payments but they recorded the mileage wrong but I didn't know that until I took my car in to get it fixed. Then they refused to fix it. They would not change the mileage and not I can't get a full refund. This place is a joke. I absolutely regret getting this coverage.
DON'T DO IT!!!!!
Company uses deceptive practices to deny coverage. They claimed additional verification was needed when I signed up for the policy 6 months ago, however they could not provide any evidence that requests were made for that verification. I didn't find out until I tried to put in a claim.
Not only will they not cover my repair, they also will not refund my money. So I'm stuck paying for a service they won't provide. How nice. Cannot recommend.
I bought my Mazda CX 5 from Crane Mazda in Little Rock Ark., over a year ago and I bought the extended warranty from ENDURANCE DEALER SERVICES , 400 SKOKIE BLVD, SUITE 105 NORTHBROOK, ILLINOIS 60062. The extended warranty was financed with the car. Today, 8/26/19, I received a letter from ENDURANCE saying my warranty will be terminated if I, don't agree to a price increase. They give me till Sept. 5 2019 to call them. Is this legal? I think I will call a lawyer.
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