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Endurance Auto Warranty


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
130 Customer Comments & Reviews - see all comments
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Endurance Warranty Services, LLC, is one of the largest direct providers of extended car warranties in the United States, offering seamless customer support from quote to claim. Founded in 2006, the company is based in Northbrook, Illinois and has more than 350,000 in-network mechanics located across the United States.
 
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How is Endurance rated?

Breakdown

5.0/5
Plans & Service Contracts
5.0/5
Claims & Repairs
5.0/5
Reputation

Overall Rating: 5 / 5 (Excellent)

Endurance sets a high bar in the extended car warranty industry by offering in-house administration and claims processing. The company states that it can save consumers up to 60% on warranty plans by cutting out the middleman (auto dealers).

Endurance holds an excellent rating on Trustpilot, as well as numerous third-party accreditations including with the Vehicle Protection Association.

We highly recommend Endurance Warranty because of the wide range of plans the company offers, high-value coverage contracts, extensive contract benefits, in-house administration and claims processing, and its strong reputation in the industry.

Coverage Overview

Key Facts

Plan Types
Powertrain Coverage
Named Component Coverage
Exclusionary Coverage
Types of Vehicles Covered
New
Pre-Owned

Coverage - 5 / 5

Endurance offers a total of eight vehicle services contracts. You can pretty much customize your coverage so that it suits your needs perfectly. The company offers both traditional repair plans under its five breakdown protection plans, plus the option of adding routine maintenance coverage by choosing one of its three EnduranceAdvantage™ plan options. Endurance covers the systems and components you'd expect it to, plus maintenance coverage up to $3,500 per year through Advantage. Through its wide range of personalized protection, you can find the plan that's right for you, with prices increasing as you choose more comprehensive coverage.

Endurance sets itself apart from the competition by offering specialized coverage on high tech components, factory navigational systems, commercial vehicles, and hybrid/electric vehicles. In addition, all Endurance vehicle service contracts include 24/7 roadside assistance and a free year of the Endurance Elite membership, including $2,000 in benefits like key fob replacement, tire repair and replacement, towing, fuel delivery, lockout assistance, and more.

Endurance does limit its payouts to the trade-in value of the vehicle covered in the contract.
Limit of Liability: The average trade-in value of the vehicle as provided by the NADA Guides or the purchase price of the vehicle as provided by a bill of sale.

What does Endurance cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Commercial / Business Use
  • Hybrid / Electric Vehicle Components
  • Factory Navigational System
  • High Tech Electronic Components

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension
  • Fuel System
  • Steering

Routine Maintenance

  • YEARLY REGULAR MAINTENANCE:
  • -Up to 3 oil and filter changes
  • -Engine diagnostic exam
  • -Alignment check
  • -State safety inspection services
  • -Tire rotation
  • SPECIAL, ONE-TIME SERVICES:
  • -Brake pads/Shoe replacement
  • -Cooling system maintenance
  • -Front or rear wiper blade replacement
  • -Battery replacement
  • -Scheduled service coverage
  • *Included on all levels of EnduranceAdvantage coverage plans.

Additional Benefits

  • Roadside Assistance (Out of Gas, Dead Battery, Towing, etc.)
  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Endurance exclusions, check out this page.

Claims & Repairs

Claims

Deductible Options
$100
Maintenance Records Required for Service?
Yes
Waiting Period
30 days and 1,000 miles

Repairs & Service

Repair Facility Selection
In-Network Only
Number of Mechanics
350,000

Claims & Repairs - 5 / 5

With Endurance Warranty, repair claims may be submitted after the waiting period has been completed, generally 30 days and 1,000 miles.

Deductibles are typically $100 and must be paid before the claim is to be approved. The company also pays all covered claims up front, so customers don’t have to incur in high out-of-pocket expenses or wait to be reimbursed.

This approach is quite different from that of other companies, increasing the value of Endurance policies and highlighting the benefits of their customer-centered business approach.

To further differentiate themselves from other competitors, Endurance offers car warranties that are honored wherever there is a licensed, authorized repair facility. Unlike other car warranty companies that only approve repairs at specific locations or charge extra for repairs that take place in shops outside their network, Endurance’s warranties can be used anywhere, regardless of state lines.

That means that if you’re away from home when you need vehicle repairs, you can still receive the services you need without hassles or additional expenses.

Endurance Service Contract

Contract Details

Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Endurance provides a sample contract for potential customers on its website: Endurance Sample Contract

Plans & Service Contracts - 5 / 5

Endurance does not require vehicle inspections for the warranty coverage to begin. Making things even easier, not only is a warranty transfer allowed to a new driver or new vehicle entirely, but cancellation comes with a money-back guarantee within the first 30 days.

Endurance calls this a “review period” in which customers have the option of canceling their auto warranty if they decide the product doesn’t meet their needs.

However, there is one caveat. After the initial review period has ended, if a cancellation is requested by the customer a pro-rated refund may be granted depending on claims paid out and policy time/mileage used.

For more information on Endurance Warranty plans and policies, visit the company’s FAQ section under the resource center. There you will find answers to the most pressing questions consumers have about extended auto warranties as a whole, as well as company-specific details regarding policy options, coverage, and claims.

Company Reputation

Company Details

Year Founded
2006
Vehicle Protection Association Member?

Customer Reviews

Trustpilot Rating
3.6 out of 5
Date Collected
2021-01-05

Reputation - 5 / 5

Endurance has been in business since 2006. The company holds a 4.2 out of 5 (“Great”) rating at Trustpilot.com with more than 1,600 consumer reviews, as well as a 4.9/5 (“Excellent”) at ShopperApproved.com with more than 473 customer reviews.

Currently, Endurance is not rated by Better Business Bureau.

Contact & Additional Information

Homepage URL
https://www.endurancewarranty.com/
Company Phone
(866) 918-1438
Headquarters Address
400 Skokie Blvd. Suite 105, Northbrook, IL, 60062
Mailing Address
400 Skokie Blvd. Suite 105, Northbrook, IL, 60062

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130 Customer Comments & Reviews

Loading Reviews ...
K
Kmorgan0618
9/28/2018
DO NOT UNDER ANY CIRCUMSTANCES BUY THIS WARRENTY!!!! This is a scam and all they do is take your money. They lie and lie and lie. They denied our claim saying “washers weren’t covered) the funny thing is there weren’t any washers to be covered! We have been without our truck for 3 months. If you are woman absolutely BEWARE, they treat and talk to you like you are stupid. They hang up on you. They verbally attack you.

Russell G
8/28/2018
I had issues with my vehicle and Eddie Perez has been there for me and has gotten things done

Ryan W  
Official Response

Customer Service Manager of Endurance Auto Warranty
Russell, I'm glad to see Eddie was there in a time of need and he was able to resolve your issue! Thank you, Ryan
T
tywana m
8/17/2018
i want to thank Eddie Perez for all his hard work and and really showing what customer service is all about .. a lot of companies now days dont have that commitment any more to really go above and beyond .. this gentleman is a ASSET to this company for sure . i will always be with Endurance cause nothing else compares

R
Ryan W  
Official Response

Customer Service Manager of Endurance Auto Warranty
Tywana, I appreciate you letting us know how helpful Eddie was. We strive ourselves in achieving excellent Customer Service, and we love to hear about great interactions with our team! Thank you, Ryan
N
naila b
8/15/2018
This company gives you the run around when you need to cancel. I've been trying for 3 months to get my prorated refund. They lie about getting the paper work and about trying to contact you. I was considering transferring my contract but after this unprofessional experience I rather not.

Juan A
8/7/2018
Called some time ago with an issue on my policy and after speaking to several representatives Christoper Wenzel was the only one able to help me solve the issue. Thank you so much!

T
Tom
8/5/2018
Had my car in the shop on several occasions and had to pay over two thousand in repairs because this company specifically does not cover gaskets, seals, freon and always look for a way out in any repair because of the wording in their contracts.

M
Miriam
7/27/2018
I called with so much anger, ready to cancel my policy but Vernetta made me change my mind. She was so nice, down to earth, took time to explain everything to me , above all, I got a huge discount, rock Vernetta!!!!!!. I highly recommend Endurance. Miriam

M
Mario d
7/20/2018
Rep verndetta was excellent and a pleasure to talk with she was outstanding and helped me out big time

F
Fran C
7/20/2018
We just had Tony Allen as a customer service representative about a matter we reached out about over a week ago. Today, Tony went above and beyond to help us. He is professional and empathetic to our needs. Since the matter was not finalized last week as we expected from the previous representative, Tony was a “Go Getter” in expediting completing what needed to be done. As a business, I am sure you see his worth to your company and value his work ethics as well as being the“Face”of your company. He helped make a bad situation better. Thank you, Tony! Laymon and Fran Cooke

B
Bob A
7/16/2018
It was a great pleasure to do business with Eddie Perez. He brings great credit upon himself and Endurance in helping me resolve my issues. He is a definite asset to your Company.

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