Endurance Auto Warranty
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130 Customer Comments & Reviews - see all comments
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Endurance Warranty Services, LLC, is one of the largest direct providers of extended car warranties in the United States, offering seamless customer support from quote to claim. Founded in 2006, the company is based in Northbrook, Illinois and has more than 350,000 in-network mechanics located across the United States.
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130 Customer Comments & Reviews
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This Company has gotten several bad reviews and my Jeep Dealer told me that they rarely honor or cover claims. Plus they were more expensive and have a higher deductable for the same coverage. Jeep offered me a better package for a lot less. So I called to cancel my plan and the agent gave me a hard time. He only canceled my plan after I threatened to call the Better Business Burrough and also give them a bad rating. The BBB doesn't even rate them. Don't do business with them!!! they will rip you off
First I tried using their We Site to get a Quote You cant In Put the Model So I Had To call Got some Rudd Women Asked her Trying to gather some Info. Have No idea what they offer she keep asking How long to I want the coverage to last so I Said 100K She insist to ask How long How many months I don't Know. Want to find out what is covered like to see in writing we went Back & forth. If this is the way you start cant imaging what it would be like to process a claim Zero Stars Cant Believe Consumers Gave this a Four Star rating Looking at all the review Buyer beware
Bill L
New York
I PURCHASED MY CONTRACT,PAID IT OFF EARLY ONLY TO HAVE A HEADLAMP GO OUT NOT NOT B COVERED BCUS OF CORROSION...THAT ONE HEADLAMP COST ME $625.00 AT DEALERSHIP,LABOR N OTHER EXPENSES...I WAS COMPLETELY OUTRAGED...THEN NEGLUGENT WORKER AT DEALERSHIP SCRATCHED HOOD OF CAR BY SITTING HEADLAMP ON HOOD....JUST BS. NOT SURE IF I WANNA EXTEND CONTRACT THAT WAS OF NO USE N NEEDS TO BE RENEWED SOON....SMH
This company doesn't even deserve 1 star. This company by far is the most deceptive company I have came across. They have so many hidden terms and clause to prevent them from paying out legitimate claims. I wasted my down payment, monthly payment, mechanical teardown cost and rental car cost. These scumbags should have a class action law suit against them. They are THIEVES, CON-ARTIS AND SCAMMERS!!!!!!
I just called the number to get some information about a quote on my vehicle and the guy who answered the phone was one of the rudest, least helpful people I've talked with in quite some time. I had to drag what little I could get out of him myself with great difficulty. I asked him how this company is different from others. Do they pay differently, better ? Does your company cover other things that other companies don't ? I finally got frustrated and hung up. Take my name and number off your list.
Todd A. Wolfe, Sr.
Ryan W
Customer Service Manager of Endurance Auto Warranty
Official Response
Customer Service Manager of Endurance Auto Warranty
Mr. Wolfe,
I'm sorry to hear about this experience. We pride ourselves on having the best customer experience in the industry, but it is clear that you did not receive it. If you don't mind, we'd like to know a little more about what happened so we can correct it. At your earliest convenience, please contact our Resolutions Department at 866-432-4443, ext. 4821.
Thank you,
Ryan
Whenever I purchase a product from someone unknown, I can't help but wonder if I'm really going to get my money's worth. It was the same with Endurance as I had never used them before. However, my concern was unfounded. The only time I had to use them for an unexpected repair it all went very smooth without any issues whatsoever. I definitely would use them again. That said, I traded in the automobile that was covered by Endurance last night and called Endurance customer service this morning to cancel the contract. Bob was the first one I spoke to and after giving him all the details for why I was calling he politely told me that he would have to transfer me to someone else that could... Read More
R
Ryan W
Customer Service Manager of Endurance Auto Warranty
Official Response
Customer Service Manager of Endurance Auto Warranty
David,
Thank you for the helpful feedback. Each representative has a goal to do their absolute best to provide the highest quality service. We appreciate you bringing to our attention the excellent service from Bob and April, as well as an opportunity for improvement that we can address with another representative. We hope you will consider us for future coverage on the new vehicle, and congratulations on the trade-in!
Thank you,
Ryan
All I needed was a copy of my contract and to verify coverage for a problem. I received 5 star service.
R
Ryan W
Customer Service Manager of Endurance Auto Warranty
Official Response
Customer Service Manager of Endurance Auto Warranty
Fred,
Thank you for your feedback!
Thank you,
Ryan
They denied claim caiming vehicle title is totalled. But never bothered to inform me and continue to charge monthly fee until I called them and talked through Tony for 70 min to get full refund. They need to be more transparent to customer.
Ryan W
Customer Service Manager of Endurance Auto Warranty
Official Response
Customer Service Manager of Endurance Auto Warranty
Manjunath,
I apologize for the communication error and I'm glad to see Tony could resolve this for you, If there is anything else we can assist you with please call 866-432-4443.
Thank you,
Ryan
I do buy the warranty on my car the Volkswagen Eos 2009 in January 2018. I paid my premium always on time 192.00$ monthly November 21. 2018 my car broke down - I towed to the close Volkswagen dealer service. That day was start the most horrible experiences with Endurance. Want and try to find every chance to decline the claim. Volkswagen service verified the transmission broken and need to replaced. 1. want the record when was a transmission service was done couple of days researching I find the records, after claim was pull the carfax record on my car and find the other extended warranty coverage - was shock me why I pay for t separate extended warranty when the premium I pay for... Read More
I had my jeep go in for a transmission problem, and they flat denied me ,the inspector said i had after market rims witch i only had on my jeep for four days had the papers to prove it they would not except it and he told me if my power windows we're to break with the after market rims on my jeep they still wouldn't honor it because of the rims , I'm so disappointed at this company don't use them and they don't care, $3,200 that's what i have to pay out of my pockets not them they got $3,800 out of me though never again 😡😡 zero rating
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