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Protect My Car Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
71 Customer Comments & Reviews - see all comments
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Protect My Car is a Florida-based provider of car warranties. Established in 2005, Protect My Car boasts a range of policies that cater to all manner of applicants, including those who would not normally qualify.

Regardless of chosen policy, every product offered by this company comes with rental car reimbursement and 24-hour roadside assistance. The company carries an A+ rating with the Better Business Bureau and a 7.4 out of 10 on Trustpilot.

How is Protectmycar.com rated?

Breakdown

4.5/5
Plans & Service Contracts
4.3/5
Claims & Repairs
4.0/5
Reputation

Overall Rating: 4.4 / 5 (Excellent)

Protect My Car provides vehicle warranties with coverage tiers, a cancellation policy, and rules regarding claims that are all industry-standard.

Unlike several of its competitors, however, Protect My Car’s liability limit is a flat rate, rather than dependent on the covered car’s specific value.

This allows customers to clearly manage the details of their policies. The company has an A+ rating with the Better Business Bureau and a "Great" score of 7.4 out of 10 on Trustpilot, which speaks to its excellent customer service.

Coverage Overview

Key Facts

Plan Types
Powertrain Coverage
Named Component Coverage
Exclusionary Coverage
Types of Vehicles Covered
New
Pre-Owned

Coverage - 4.5 / 5

Protect My Car’s warranty services are divided into three tiers - Supreme, Select, and Driveline, synonymous with the standard Exclusionary, Named Component, and Powertrain, correspondingly.

While this company covers many traditional items and systems, Protect My Car sets itself apart with its lock-out protection and navigation system coverage, as well as a maximum liability limit of $20,000 (which is available on its "Supreme" policy).
Limit of Liability: $20,000

What does Protectmycar.com cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Commercial / Business Use
  • Key Loss / Damage Protection
  • Factory Navigational System

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Electrical Components
  • Front & Rear Suspension
  • Fuel System
  • Steering

Additional Benefits

  • Substitute Transportation
  • Roadside Assistance

Claims & Repairs

Claims

Deductible Options
$100
Maintenance Records Required for Service?
Yes
Waiting Period
30 days and 1,000 miles

Repairs & Service

Repair Facility Selection
Any Facility

Claims & Repairs - 4.3 / 5

At Protect My Car, claims for maintenance are granted only after the first 30 days and 1,000 miles.

Subsequently, deductibles are posted at a flat fee of $100. Proper maintenance paperwork is also required for claims to be fully accepted at any ASE certified mechanic in the US or Canada.

Protectmycar.com Service Contract

Contract Details

Contract Length
36-60 months
Transferability of Warranty?
Yes

Sample Contract

Protectmycar.com provides a sample contract for potential customers on its website: Protectmycar.com Sample Contract

Plans & Service Contracts - 4.5 / 5

Protect My Car’s contracts, which are transferable, typically last between three and five years.

Within the first 30 days, a full, money-back cancellation is possible. After the first month, cancellation is only possible if pro-rated for time and for a $50 administration fee.

Company Reputation

Company Details

Year Founded
2005
Vehicle Protection Association Member?
Number of Employees
51-200

Customer Reviews

Trustpilot Rating
7.4 out of 5
BBB Rating
A+
Date Collected
2018-11-20

Reputation - 4 / 5

Despite not being a part of the Vehicle Protection Association, Protect My Car has maintained strong ratings from third-party institutions.

Between its 7.4 from TrustPilot and its A+ from the Better Business Bureau, Protect My Car has the credentials to back up its reputation.

Contact & Additional Information

Homepage URL
Company Phone
(844) 556-4762
Headquarters Address
570 Carillon Pkwy, 3rd floor, St. Petersburg, FL, 33716

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71 Customer Comments & Reviews

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C
Candi J
4/11/2022
This company is not legit just look at the small print . You're not really covered. They are a scam that just wants your money trust me . They got me for 5000.00 dollars I was with them since 2018 to now not anymore. My car tore up they refused to fix it . And denied my claim. SCAM!!!!!


M
Mark C
11/25/2018
This company is a complete scam! I signed up because they told me I would get free oil changes, all I had to do was call from the repair facility. I used a Pepboys in Denver, and in so much as I have a 180 mile commute daily I was in every 4 to 6 weeks for an oil change. What they did not tell is they only operate ON EST, 2 hrs different from my time. So conveniently they were never there. Living in the mountains 25 miles from the nearest town it was not possible to make another 50 mile trip since they only work half days on the weekend. Needless to say they never paid for any oil change. They also billed my credit card twice in one month and when I called them the rep said, "well,... Read More


L
Lonnie B
9/26/2018
Protect My Car is a totally awesome Company. My car engine blew-up in the middle of L.A. traffic, so I called them and they recommend a towing company and provided me with a rental car throughout the ordeal as my engine was being replaced. I talk to Andrew and he was very professional in working with me and the dealership to resolve my issuers in a timely manner. They only charged me the $100.00 deductible and the engine replacement and labor cost thousands of dollars. I can't say enough about the Customer Service and how excellent there responses were. So if you are looking for a extended vehicle service warranty contract, give the a call, you want regret it.


William R
8/6/2018
The one thing about this company is when you file a claim they try their best to deny it and then they try to bump you down on a lower policy once you accept that lower policy because you feel there's no way out and then you cancel the policy because you either trade your vehicle in or sell it they want to charge you a $50 fee for counseling all they want is your money so my best advice never ever do business with protect my car there are not out for your best interest they only out for theirs in to make money they're full of b*******


H
Hathaway
11/30/2017
5 stars all the way. Great customer service and prices.


L
Lambert
11/22/2017
I didn't think I needed coverage until I was going down the highway and unexpectedly my car just staled out. I was in big trouble. I didn't have any coverage and no one to help. I had to pay for everything out of pocket for the labor, repairs, a tow, and rental car. That was very expensive. After all that I got smart and made sure I was covered. About a year later I had some more car problems but wasn't feared this time. I just took my ID card from the glove box, gave them a call and they sent help right away. They reimbursed me for my rental car and covered everything but my $100 deductible. It was stress lifted off my shoulders and money saved in my pocket book.


E
Erhardt
11/21/2017
Protect my car has the best options for me. They worked with the price and got the payments down to what I needed them to be. They have been true to their word and I like them so far.


K
Kastner
11/20/2017
Protect My Car rates were great, which was why I chose them. They took care of the claim that I filed. At first, they said the claim wasn't covered on the protection plan but an hour later, it was covered. The vehicle was fixed in a day. Good service.


J
Josephine
11/20/2017
When my car broke down abut a month ago, I was so upset. It is never good news when you see smoke from the hood and it putters out. I didn't fear though because I grabbed my ID card from the glove box and called protect my car and they came to the rescue. A $1,500 repair bill turned into $100 out of my wallet. That was such a relief and I'm so glad I have them to protect me.


T
Tonya
11/17/2017
My experience was nice. I was recommended by a friend and am happy that they talked to me about getting my car covered. Its been a good decision.



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