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Lens.com Review


ConsumersAdvocate.org Rating: 3.1 / 5 (Very good)
204 Customer Comments & Reviews - see all comments
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With over 22 years of online experience, Lens.com is the home of “Buy More Save More” pricing. Lens.com is an online ordering service for a wide range of contact lens from leading brand names. The company maintains one of the largest independently held inventory of contact lenses with 48-hour average delivery time.

Services and Features 

Lens.com is an online store for contact lenses from leading brands including Acuvue, Air Optix, Boston, Dailies, Freshlook and Biofinity. Focus, Frequency, Extreme H20, Biomedics, Optima, Preference, ProClear, PureVision, SofLens and Vertex.

Federal law requires a valid prescription for all contact lens purchases. Lens.com requires that you submit a copy of the prescription or provide the necessary information for verification with your eye care provider.

For those with vision insurance, Lens.com is categorized as an “out-of-network” provider of contact lenses. Those with “out-of-network” benefits can take advantage of this by submitting their order invoice for reimbursement.

Lens.com maintains a large inventory of the most popular contact lens prescriptions. This in turn allows them to ship a great percentage of their contact lens orders in as little as one day. For special orders, allow for 5 business days shipping. All orders are required to undergo prescription verification which in itself can take one business day.

Services and Features

Free Eye Examination

Price Matching

Prescription Assistance

Schedule Eye Examination Online

Types of Contact Lenses

Colored

Toric

Vial

Bifocal

Multifocal

Disposable

RGP

Contact Lens Brands

Air Optix

Acuvue

Biofinity

Dailies

Focus

FreshLook

ProClear

PureVision

SofLens

Extras

Eye Drops

Contact Solution

Contact Cases

Lens Inserter and Remover

Shipping and Handling

Free Shipping

International Shipping

Standard Shipping Period

5-7 Business Days

Order Tracking

Customer Support

Phone

Email

Returns

Live Chat

Contact Lens at Lens.com

Lens.com makes your next contact lens purchase cheaper and more convenient. With its online retail service and best price guarantee, Lens.com is perfect for the budget conscious shopper. With its large inventory of contact lenses, consumers can be confident that they can receive their orders in 48 hours or even quickly as the next business day.


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204 Customer Comments & Reviews

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lisaphillips2662
1/4/2022
I ordered contacts back in September and was promised a big rebate. I still have not received it and have contacted them five times and they just say that they are delayed. I would not recommend purchasing contacts from this company


N
Newkirk
1/3/2022
Agree with the other postings about rebate process and pricing. Wish I had read in advance. Rebate form says allow 10 weeks from when they "RECEIVE" rebate form. You can't submit until after you receive your lens to start. It took them a week to actually "receive". I started clock from their receive data and when I called after the 10 weeks they said it's 10 weeks after "APPROVED" which was another week or two. Started the clock again and it's past - this time when I now they are saying it could be 12 weeks. This is BS - spoke to supervisor and they said they can't do anything about it. It's in hands of their vendor who does the cards. It's been showing as "Card... Read More


girdlercindy440
1/2/2022
Sent in my rebate form on 9/2/21. As of 01/02/22, I have not received my rebate. The website says 8-12 weeks to receive the visa gift card. I will look at other options for contact lenses in the future.


F
Fran D
12/23/2021
I had a change of prescription for my contact. And I have 2 unopened boxes of my old prescription (1day Acuvue Moist 90). Also, I do use Acuvue Oasys but only when I am traveling. And as I know longer need a right eye contact only left eye. Ask a very nice lady on December 17, 2021 that I need 3 boxes of 1day Acuvue Moist 90) 2 would be replacement for the ones I am retuning and the other 1 need to get the amount I need and 1 box of the Oasys, plus a return RMA#. She never order the 2 that would be a replacement. So I have coming 1 box of the Moist and 1 of the Oasys per the email. When you look at what I ordered it says 2 Moist and 1 Oasys. That is the least of my problems the next thing... Read More


mistertomjenkins
12/20/2021
You don't just buy contacts at Lens.com but you get to play games as well. That's right they overcharge for the contacts and ask you to jump through various hoops in order to get the money back. It's a long process that is dragged out over many months. It's tiring, frustrating and in the end petty. If you have time to waste, I suppose it is an option. If not, find another provider.


casey.shiepe
12/13/2021
DO NOT ORDER FROM HERE. I FEEL RIPPED OFF AND TAKEN ADVANTAGE OF.


kimrochester
12/6/2021
I concur that Lens.com is a horrible, horrible outfit. They make it look like one price when ordering, then tack on hidden fees so in the end they are no cheaper than anywhere else. Add to it, their rebate process is a nightmare. I'm done.


katsmolinski
12/1/2021
DO NOT ORDER FROM THIS PLACE. I SENT BACK 6 BOXES OF CONTACTS AFTER READING ABOUT THEIR HASSLE FREE RETURN POLICY AND AFTER A MONTH, HAD NOT RECEIVED A CREDIT.. I FINALLY HAD TO ORDER MY NEW CONTACTS, WHICH I HAD TO PAY FOR. IT TOOK ANOTHER MONTH FOR ME TO GET A CREDIT .. $110 SHORT OF WHAT IT SHOULD BE .. GO TO A REPUTABLE SITE, NOT THIS ONE!!!!


corpfinman
11/30/2021
Lens.com is a SCAM. Their rebate process is terrible and takes an inordinately long time to get the card over 5 to 6 months. Don't fall for their scam and go get your lenses from some place else. I'm going to report them to BBB.


fortytwok0
11/25/2021
I agree with the many responses here that the rebate process is terrible and they are of course hoping you forget and they keep the $$. Whats amazing is they have their own feedback linked to Lens.com and of course they post no negative ones at all ! Better Business Bureau needs to hear about these things



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