We research all brands listed and may earn a fee from our partners. Research and financial considerations may influence how brands are displayed. Not all brands are included. Learn more

Ambetter Health Insurance Review

275 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Ambetter is a health insurance company owned by the Centene Corporation, which is a multi-national healthcare company that provides programs and services to under-insured and uninsured individuals. Ambetter offers customers affordable health care plans in 14 states including Arkansas, Arizona, Georgia, Florida, Indiana, and Nevada, among others.

Ambetter is Centene Corporation’s option for a health insurance marketplace, so it’s intended for individuals who lack health insurance, and possibly don’t qualify for traditional plans.

What’s Included in Ambetter’s Health Insurance Plans?

Ambetter health insurance plans offer prescription coverage, mental and behavioral health services, integrated care management, maternity and newborn care, 24/7 nurse advice line, Ambetter Telehealth, My Health Pays Rewards, and optional vision and dental coverage for adults.

The company has three plan options to choose from: Ambetter Essential Care, Ambetter Balanced Care, and Ambetter Secure Care, which are classified as bronze, silver, and gold, respectively.

The Ambetter Essential Care offers lower monthly premium payments, but higher out-of-pocket expenses, the Ambetter Balanced Care offers the best balance between monthly premium payments and out-of-pocket expenses, and the Ambetter Secure Care has higher monthly premium payments, but limits your out-of-pocket expenses.

Each plan has a different type of coverage and payment, but all of them include essential health benefits such as emergency services, hospitalization. outpatient or ambulatory services, preventive and wellness services, maternity and newborn care, pediatric services, mental health and substance abuse services, and laboratory services, among others.

Final Thoughts

Overall, Ambetter offers flexible healthcare options that fit different budgets and needs, with a few perks like the company’s My Health Pays Rewards, which allows customers to pay for medical expenses with the money they earn through the program, a 24/7 nurse advice line, and Ambetter Telehealth, which provides 24/7 phone or video access to in-network providers for non-emergency health issues. Additionally, Ambetter members can manage and pay for their account online, and the company’s website offers helpful tools like a provider search engine, and educational articles for those who want to learn more about insurance.

Having said that, Ambetter health insurance also has its drawbacks, like the fact that it’s only available in 15 states, you must sign up during the open enrollment period, and that the company may have stricter requirements to qualify than other traditional insurance companies, so customers should keep this in mind before purchasing.


Leave a comment for Ambetter Health Insurance
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

275 Customer Comments & Reviews

Loading Reviews ...
tarja.anchor
12/8/2021
I have never dealt with more incompetent staff and health insurance in my life. After a month from an emergency visit and a referral to a doctor in 2 days max, I still haven't seen a doctor. I have to drive an hour to next city to be even seen... lol crap all together. You can't find a doctor who accepts this joke of an insurance.


A
Amanda D
12/1/2021
I applied for an off exchange plan for my husband and I and was quoted $1400. I enrolled in the policy and paid for the plan online. When I logged in on November 1st, it only showed myself on the plan. I called the customer service line and they told me I had an exchange plan after I told them that I did not. They said to talk to sales who also insisted that I had an exchange plan and told me to call the exchange. I knew it wasn't an exchange plan but I called the exchange anyway so they could tell them it wasn't. The lady from the exchange agreed that she could not find an application for us on the exchange. I then made a three way call including the exchange and ambetter. We spoke to at... Read More


S
sharon
11/19/2021
Every time I've attempted to utilize my plan, I'm told by customer service either the service, lab, or doctor isn't covered. The Balance Care 11 (2021) plan Summary of Benefit and Coverage document says my deductible is $6000 and $12,000, but my initial application had $2850 and $5,700. Recently, I requested to change my primary care provider and was verbally told the doctor wasn't in-network. The doctor's office provided their NPI # verifying their affiliation, then I was told by Ambetter customer service that the number was wrong and provided a different NPI# and the change wouldn't be effective until Dec 2021 after my scheduled doctor's appointment. The rep told me he would make my... Read More


okkyoung1
11/17/2021
Call to finish set up because website won't let me, hold for long time, just get hung up.


jamesandrewa
11/17/2021
Their entire customer support has the combined IQ of a shoe. Literally 8 hours total on the phone with these people being passed around to mouth breathers who cannot do anything or see anything on their side.


xx.terminator.xd
11/15/2021
The insurance is useless. My dad took me to the emergency room because I felt heart palpitations. I thought I was having a heart attack. They did an electrocardiogram. The insurance did not cover the $110 elecectrocardiogram, nor the $1,957 emergency room visit.


jakecoy88
11/15/2021
I wanted to try Ambetter out because they were a new company that I had never heard of and they were very reasonably priced and the deductible and out of pocket max were very low. My husband and I have a plan with them through marketplace. It was very easy to apply and sign up. I paid my 1st few months premiums and everything was going great. They even paid for thesurgery on my shoulder, which had me almost meeting my yearly individual deductible. Around July, I realized that our yearly income was going to be higher than anticipated at the beginning of the year. I went into marketplace and changed it. When I did this, I still qualified for the same Ambetter care 12 plan, but I would be... Read More


samanthalesliearcher
11/8/2021
I can not say enough bad things about Ambetter Health Sunshine. When trying to call in phone calls are continually dropped. Once you do finally connect with them their lack of customer service is so severe. You are transferred multiple times even to the point that you are no longer speaking with an Ambetter representative? When you are trying to have them answer questions that they do not know or just maybe do not want to help you with they hang up on you and no I was not heated with them although I should have been. When I originally signed up with them I had a policy change. I did not miss a beat in payment but because it was a transition period I had no insurance for 2 months!! I was... Read More


J
Jo k
11/7/2021
customer service doesn't listen. I told them about who my primary physician they keep putting a different physician. I called them multiple times to correct this and emailed them, they said they will fix it but it never happens. I am in the process of enrolling and their premium, deductibles are different from the marketplace. Their sales representative even told me that. They said they have no access to what is in the marketplace. Its like no one is in charge.


bobby1k13
10/28/2021
Ambetter has horrible customer service. When you call them with a question they seldom solve the issue you call about. While their customer service reps are polite they are totally unempowered to solve most issues . In addition many of the doctors they list on their website as being in network are in fact not in network and will not accept ambetter insurance. I had to drive 90 minutes to a specialist who would accept ambetter.



Top Rated
Our Partner
  • Get Coverage as soon as Tomorrow!
  • Short term coverage is ideal if you missed enrollment, can't afford traditional insurance, are between jobs, just graduated or retired early.
  • Covers: ER & hospitals coverage, Doctors, Labs, Urgent Care & More
  • Visit any doctor in their nationwide network; no referral required
  • No long term commitment. Budget Friendly.