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Eargo Hearing Aids Review


ConsumersAdvocate.org Rating: 4 / 5 (Excellent)
250 Customer Comments & Reviews - see all comments
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Founded in 2011, Eargo is an award-winning hearing technology company. They have developed Class II, medical-grade hearing aids that are invisible, comfortable, rechargeable, and affordable. The company's direct-to-consumer model makes it easy to purchase a hearing model online or by phone. The company also handles claims directly with FEHB (federal employee health benefits) insurance plans making it possible for qualified customers to easily receive the product at no out-of-pocket cost to them. Eargo is located in San Jose, California.
 
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How is Eargo rated?

Breakdown

4.0/5
Hearing Aid Style
3.5/5
Features and Price
4.4/5
Battery Life
4.0/5
Customer Experience

Overall Rating: 4 / 5 (Excellent)

Eargo hearing aids help wearers process and understand speech more clearly, amplifying mid and high auditory frequencies. The company's products were designed by an ENT surgeon with more than thirty years' experience in the field with thousands of patients. Products were subsequently tested by audiologists and hearing professionals before being put into production. Since wearers generally need time to readjust to the hearing audio frequencies they may have missed for years--similar to how eyes adjust to glasses or contacts--Eargo has built a team of licensed personal hearing professionals to help each client through this process.

Eargo Product Offerings

Hearing Aid Style - 4 / 5

Eargo devices are extremely discreet. They're so invisible, you truly have to look very closely to see the tiny black end of their hearing aids. Eargo is also very attentive to comfort. Their patented Flexis, made from medical-grade silicone, help their devices rest comfortably in the ear and allows natural, ambient-lost frequencies to pass through into the eardrum.

The company's newest product is the Eargo 7, which automatically optimizes the soundscape as you move between environments. The Eargo 7 ifeatures Sound Adjust+ with Clarity Mode, a powerful capability that automatically adapts your Eargo devices to your current sound environment. The Eargo 7 is competitively priced when compared to traditional hearing aids at $2,950 for a pair of devices. It provides 16 hours of continuous use an overnight charge up to 2 days of portable power with the contactless charging case. All of Eargo's products are distinguished by excellent on-demand support from hearing professionals for as long as you use your device.

Eargo's other products include the Eargo SE, a virtually invisible CIC hearing aid that is cleared by the FDA. The company's newest product is LINK by Eargo, the company's first earbud-style OTC hearing aid with 5.3 Bluetooth. Both products benefit from rechargeable batteries and four preset sound modes to optimize your hearing experience.

Eargo kits come with left and right devices, two sizes of Flexis (regular and large), charger units, cleaning tools, and more. Every purchase comes with free lifetime support.
Product Type
True Hearing Aid
Types of Hearing Aids
CIC
ITC
Battery Life
Overnight/6 hour charge for all day use
Accessories
Charger Plate
Cleaning Kit
Bag
Mobile App
Charging Dock
Hard Case
Bluetooth
Enhanced Clarity
Mobile Phone Compatibility
iOS
Android

Features

  • Preset Sound Profiles
  • Digital Noise Reduction
  • Digital Feedback Reduction
  • Bluetooth & Internet Connectivity
  • Wind Noise Reduction

Eargo Additional Services

Features and Price - 3.5 / 5

Eargo hearing aids offer a wide variety of features to improve customers' hearing experience and provide added convenience. These include preset sound profiles, digital noise reduction, digital feedback reduction, wind noise reduction, and Bluetooth and internet connectivity. The Eargo app makes customizing your devices one-tap easy. But if you need some help, Eargo's hearing specialists are available by phone or video to walk you through the process. Support is unlimited and lasts a lifetime.
Financing Available
Yes
Trial Offer
Yes
Trial Offer Period
Free Shipping
Yes
Online Hearing Test
Yes
Modes of Contact
App
Phone
Chat
Email
Web Form

Eargo Pricing

Battery Life - 4.4 / 5

Eargo's battery delivers 16 hours of service after an overnight charge. That's enough charge to last most people a full day, however, you certainly won't want to forget to plug in your devices overnight or you may not be able to use them the next morning.

Lowest Price (1 unit)

$799 for a pair

Highest Price (1 unit)

$2,950 for a pair

Eargo After-Sale Service

Customer Experience - 4 / 5

Every Eargo customer is assigned a licensed hearing professional for assistance after receiving the device. Customers are then able to book an introductory call and subsequent support calls as needed until they feel comfortable using the device. Eargo offers two types of warranties that come standard with its products. There is a 12 or 24-month manufacturer warranty that covers manufacturing defects. This will be void if the wearer modifies or damages the unit(s). Eargo also includes an uncommon loss & damage warranty which will cover devices that are lost or damaged beyond repair. In such cases, the company will send you replacements at a discounted rate.

Eargo's website also features live chat, an extensive FAQ section, and a library of videos where customers can learn more about the company's hearing aid technology.
Warranty Length
One or two years, depending on model
Warranty Extendable?
Yes
Warranty Coverage
At the time of original purchase, Eargo provides an original warranty on all hearing systems, including hearing devices, chargers, power cords, and USB plugs. The original warranty covers unlimited repairs and one-time loss/damage coverage per unit. The Eargo warranty begins on the date that the new system is received by the client.
Text of Warranty
click here
Deductible/Copay
No

Eargo Reputation

Reputation - 4.6 / 5

Eargo earns an average rating of 4.6 out 5 stars on Trustpilot and is rated A+ by the Better Business Bureau. It is an accredited business with the BBB since 2016.
BBB Rating
A+
Trust Pilot Rating
4.6 out of 5
Date Collected
2024-07-11
Year Founded
2011

Company Profile

Full Name
Eargo Hearing Aids
Company Website
https://eargo.com/
Headquarters
1600 Technology Dr., San Jose, CA, 95110

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250 Customer Comments & Reviews

Loading Reviews ...
M
Michael W
11/2/2021
You can't go wrong in picking the best hearing aides on the market! The customer support (especially Patricia) is 2nd to none. She will guide you through the process and not rush you at all. Top notch customer service!!!!

A
Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello Michael! Thank you so much for taking the time to write about your Eargo experience. We are so happy that Patricia was so helpful to you, and that you are happy with our process! We sincerely appreciate the opportunity to improve your hearing.
T
Toby
10/31/2021
The customer service team becoming even better than before Always enjoy working with Them

A
Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello Toby! We are so happy that you're happy with the customer support we provide! We sincerely appreciate your business, and the opportunity to improve your hearing.
J
James L
10/28/2021
I could not get my charger to connect with the app. One of your technicians talked me through a series of connection procedures. None of them worked. He explained how to re-boot the charger. I waited a couple of days to be certain the charger was totally discharged. Performed the re-boot procedure, and BINGO, everything hooked up. I very much enjoy using the app and the EARGO 5. Appreciate the ability to change settings. Right now I have them exactly where I want them. Every person I have talked with at ERGO have been polite, friendly, professional and extremely knowledgeable. I happy I switched to EARGO.

A
Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello James! Thank you so much for sharing about your experience with Eargo. We're sorry if you had issues in getting started with your devices, but we are so happy that you're happy with the product and service we provide now. We sincerely appreciate the opportunity to improve your hearing.
S
Steve H
10/28/2021
I'm almost two weeks into trying out my new ERAGO 5 hearing aids. I can hear better and I really like the simplisity of using them! I definitely would recommend them to everyone that is looking for hearing aids. Forget the battery hassle and go with these recharable hearing aids.

A
Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello Steve! Thank you so much for sharing about your experience with Eargo hearing aids! We are so happy that you're happy with our product, and that you recommend us to others! We sincerely appreciate your business.
ccfdawg
10/27/2021
I'm on my 2nd generation of Eargo hearing devices. They are a great company with good quality products and great customer service.

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Thank you so much for taking the time to share about your experience with Eargo! Please keep spreading the good word about us!
M
Mark H
10/27/2021
While I have not yet received my new hearing aids I can if they match the customer service I have received so far I will be extremely pleased. Paulette was outstanding. Great experience so far. Thanks much! Mark Howard

A
Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Thank you so much for leaving this wonderful review about the customer service that we provide! We sincerely hope that Eargo hearing aids improve your hearing, and that you continue to enjoy your experience with us!
smfb1946
10/21/2021
All of my interactions with Susan and Eargo have been helpful and pleasant. I'm looking looking forward to working with her in the future.

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Thank you so much for taking the time to write this review! We're so happy that you're happy with our support! We truly appreciate the opportunity to improve your hearing.
R
Richard
10/19/2021
They have really made a big difference in the way we hear things and other people in different situations and settings so glad to hear again really really great product hi five to the product and the people that I have talked to

A
Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Thank you so much for taking the time to share about your positive experience with Eargo! We sincerely appreciate the opportunity to improve your hearing, and are so happy that you're happy with our product and support.
scott.failing
10/19/2021
I am giving Eargo a very honest trial. I am hopeful but skeptical, and so far they have performed above my expectations. The initial training videos were very helpful to let me exactly what to expect. I'm about two weeks in and I am very pleased so far. The support has also been very helpful.

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello! Thank you so much for taking the time to write and share about your Eargo experience so far. We truly appreciate the opportunity to improve your hearing, and are so happy that you're happy. Please keep spreading the good word about Eargo!
luckyspur53901
10/19/2021
Excellent customer service all questions answered and kept in contact through out the process.

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello! Thank you so much for sharing about your positive experience with Eargo! We're so happy that you're happy with the support we've provided you. Please keep spreading the good word about Eargo hearing aids!
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