Eargo Hearing Aids Review
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250 Customer Comments & Reviews - see all comments
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Founded in 2011, Eargo is an award-winning hearing technology company. They have developed Class II, medical-grade hearing aids that are invisible, comfortable, rechargeable, and affordable. The company's direct-to-consumer model makes it easy to purchase a hearing model online or by phone. The company also handles claims directly with FEHB (federal employee health benefits) insurance plans making it possible for qualified customers to easily receive the product at no out-of-pocket cost to them. Eargo is located in San Jose, California.
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250 Customer Comments & Reviews
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I'm going on 4 months with my Eargos and truly appreciate them and the Eargo team so much. They are the nicest people. Also, the charger and design of the Eargos themselves are so well-thought out and logical. A lot of thought went into the development of this system.
The thing that pushed me to do something about my hearing loss was when my 9 year old granddaughter visited in June, and I missed 90% of what she said if she was across the room. In her recent visit and with the aid of my Eargos, I didn't miss a word.
Amanda B
Social Media Special of Eargo Hearing Aids
Official Response
Social Media Special of Eargo Hearing Aids
Thank you so much for the amazing post about your experience! We truly appreciate the opportunity to improve your hearing, and we're so happy that you're happy with our product and support.
My main concern is that I have trouble seating my Eargo properly in my ears and get a whistling sound as I wear the hearing aids due their not being properly seated.
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Amanda B
Social Media Special of Eargo Hearing Aids
Official Response
Social Media Special of Eargo Hearing Aids
Hello! I'm sorry to hear that you have concerns regarding fit and feedback. One of our hearing professionals will be contacting you sometime tomorrow to assist with these issues, or you can also feel free to contact our Client Care team at your convenience. Our Client Care team can be reached Monday-Friday 8am-8pm CST by emailing support@eargo.com, through the live chat function on our website at eargo.com, or by calling us at 1-800-615-9000.
Have had my Eargo 5's for a month. So much better than the behind the ear hearing amplifiers I was using. No wind rumble when playing golf. Lowered the volume on the TV which made my family happy! Just had my follow up with their audiologist and she was very helpful. She Informed me of different programming I can do thru their APP on a smart phone to improve my hearing even more! A+ rating!
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Amanda B
Social Media Special of Eargo Hearing Aids
Official Response
Social Media Special of Eargo Hearing Aids
Hello! Wow, thank you so much for taking the time to write this wonderful review! We're so happy that you're happy with our product and support. Please keep spreading the good word about Eargo!
Lack of Support: It has been over 24 hours since I reported a problem with my hearing aids yesterday at 5:00 AM CT on 30 Sept., and left them my work number to be contacted. I attempted another contact at 4:00 PM on 30thSept with support and added the sales report to the email chain in hopes of getting support. I have not received feedback from support about my aids as of 11:00 CT on 1st Oct. I have added the welcome therapist to the email chain in an attempt to reach out for help. The lack of support needs to be elevated up the chain up the chain, and addressed before they lose other customers. I have made up my mind due to a lack of support, and have decided to return... Read More
Amanda B
Social Media Special of Eargo Hearing Aids
Official Response
Social Media Special of Eargo Hearing Aids
We truly apologize for any disappointment regarding the support you received from us. We have approved your return and sent you the next steps to complete this process. Should you need anything else, please just let us know. Our Client Care team can be reached Monday-Friday 8am-8pm CST by emailing support@eargo.com, through the live chat function on our website at eargo.com, or by calling us at 1-800-615-9000. If you're unable to reach this team directly when calling, please utilize the callback option through our answering machine
So far I'm extremely pleased with my new Eargo hearing aids. They are VERY comfortable and just about invisible in my ears. They filter out background noise which my other, inexpensive hearing aids did not do. All the other ones did was amplify sound, not clarify it. For the first time in perhaps ten years I was able to hear every spoken word at church last weekend. It was wonderful!
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Amanda B
Social Media Special of Eargo Hearing Aids
Official Response
Social Media Special of Eargo Hearing Aids
Hello! Thank you so much for taking the time to write this wonderful review! We sincerely appreciate the opportunity to improve your hearing, and we are so happy that you're happy with our product!
I am in the initial step of purchasing the Eargo Hearing Aids. I have not received the devices yet. I have no idea how the product work, how well they function to provide the service that I need and expect. My only impression with the Eargo Hearing Aids is the feeling I have with the sale representative of the company, Mr. Rob Carona who is knowledgeable, informative and courteous. I will form my opinion about the product of the company when I receive them, complete the purchasing process, use the products and use the devices to discover the quality of the products as well as the problem solving , if any, that the company will take action. Hope there will be none. At that time I will... Read More
Amanda B
Social Media Special of Eargo Hearing Aids
Official Response
Social Media Special of Eargo Hearing Aids
Hello! Thank you so much for taking the time to write this wonderful review. I'm so happy to hear that you are happy with your purchase so far. Please know that we will continuously work to ensure your satisfaction with Eargo continues. Please keep spreading the good word about Eargo!
Our experience (my wife and I each bought a pair of Eargo 5s) was not an easy one. Getting the Eargos adjusted correctly was a challenge, I believe, because the product is so new. I expected to have to difficulties and the Eargo people stayed with us through it all. Limited staff was also part of that challenge but I believe they are working through that. We are pleased with the fact that we can now hear all of a conversation. There is room for improvement yet, but if Eargo continues to work on the product and support, many people will be helped greatly.
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Amanda B
Social Media Special of Eargo Hearing Aids
Official Response
Social Media Special of Eargo Hearing Aids
Hello! Thank you so much for leaving this review. We sincerely appreciate the opportunity to improve your hearing, and we value your feedback!
I ordered a pair of eargo 5 ! They are to weak! I mailed them back and they said they never received them! They told me I am out my 2775.00 They should insure them for this reason! Do not buy these hearing aids I was told by another dealer these are 6 dollar hearing aids from china!! You have been warned!! I will try to let as many people as I can to stay away from this company!!!
Terry Melvin
Cape Coral, Fl
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Amanda B
Social Media Special of Eargo Hearing Aids
Official Response
Social Media Special of Eargo Hearing Aids
Hello Terry. As you know, we have made every effort to attempt to locate your system. Our warehouse has not received a return with a serial number that matches yours, and the tracking number we provided to you has not been activated since it was issued.
In order to issue a return for an Eargo purchase, we must receive the physical product in return. At a minimum we would need a tracking number to be able to show that your product was in transit to be returned to us to deem it lost and proceed with a refund.
We recommend inquiring with your local USPS office where you dropped off your package. If they are able to locate your package and ship it back to us, please contact us with the tracking information and we will happily proceed with processing your refund outside of our return period.
Staff was knowledgeable, courteous, nice, polite. So far, the product seems fine. First time having hearing aids.
Amanda B
Social Media Special of Eargo Hearing Aids
Official Response
Social Media Special of Eargo Hearing Aids
Thank you so much for taking the time to leave this wonderful review! We're so appreciative of the opportunity to improve your hearing. Please keep spreading the good word about Eargo!
These are GREAT! I can actually have a conversation with my wife now with my wife without saying “I’m sorry” or “excuse me” all the time. This past weekend I went outside after dark, the first time I have heard REAL crickets in years! Absolutely one the best choices I have ever made.
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Amanda B
Social Media Special of Eargo Hearing Aids
Official Response
Social Media Special of Eargo Hearing Aids
Wow! Thank you so much for leaving this wonderful review. We are so happy that you're so happy with our product, and we truly appreciate the opportunity to improve your hearing!
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